Paula Williams
Aug 2026
My mother was in this facility for about a year before she passed away. Here are my observations of their care: She was in the memory care unit. Had I known what this was like, I would never have agreed to put my mother there.<br><br>They are understaffed.<br><br>I live in Alaska and because of my mother's dementia, she was not able to manage her phone. I called the main number and asked if there was a way to set up regular communications with her. They told me to call the memory unit. I called three times and never got a return call. Finally, I called Mom when there was a nurse in her room who answered Mom's phone - Dee - and I was able to set up calls with Mom when Dee was in the room. This happened through a nurse working there. The facility did not return messages I left.<br><br>There were two times that I called my mother and she responded to me in a manner that I was worried she was having a stroke. I called the office to ask to have someone check on her - they told me to call the memory unit. I did, they did not answer, so I called the receptionist again. The receptionist said that she would have someone check on her. One time they never called me back, so I called the receptionist again and she checked and said that they checked on Mom and she was fine. The other time, a woman called me back and spoke to me in an angry voice that made it clear that she was angry I had "inconvenienced" her.<br><br>They have a policy that they will only allow one person to make medical decisions for the person in their care. This policy makes sense - they don't want to try to navigate differing opinions from different family members. BUT they take it further - they refuse to communicate medical conditions or what decisions were made to any family member who is not the designated person. This is ridiculous and, frankly, illegal. Family members legally have a right to this information. My sister who lives in that area was the one they would communicate with. She sometimes did not pass that information on to me or my sister.
