Madi
Mar 2026
My poor sweet grandma was here for 1.5 years before we moved her to live with my uncle and she that her time living here could not have been worse.
1 / 6Quick Facts
- Total units
- 16
- Licensed capacity
- 16 residents
- Memory care focus
- Specializes in Alzheimer's and dementia care
- Pet policy
- Staff helped care for a resident's cats
- Operator footprint
- Part of a multi-city Texas cottage network
Texas HHSC
What Families Think
Reviews for The Cottages at Chandler Creek are mixed: several families describe attentive, compassionate caregivers, a clean home-like setting, and engaging daily activities for residents with dementia or Alzheimer's, while at least one family and one detailed report describe troubling management behavior and staff friction. Long-term residents (1.5 to 2 years) are mentioned by multiple reviewers as happy and well cared for.
The Good
- Staff described as compassionate with dementia residents
- Daily activities like live music, bingo, and dancing
- Residents and rooms described as clean and well kept
- Staff helped care for a resident's pet cats
- Multiple residents stayed 1.5–2 years and were content
The Bad
- One detailed report of management mishandling staff and communication
- One family said their grandmother's time there could not have been worse
- One reviewer described a professional facade that faded after move-in
AI-generated from reviews and community data.
The Cottages at Chandler Creek is a senior living community in Round Rock, Texas offering Assisted Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.4 out of 5 across 24 reviews.
About The Cottages at Chandler Creek
The Cottages at Chandler Creek is a 16-bed assisted living community in Round Rock, Texas, specializing in memory care for residents with cognitive disorders.
Family experiences here divide sharply. Several families describe attentive, compassionate caregiving, one noted the Executive Director's involvement and responsiveness, while another highlighted clean facilities and genuinely happy residents. Staff who developed relationships with residents demonstrated devotion, and families appreciated planned activities that structured the day. At the same time, other families reported serious concerns about management professionalism and overall quality, with one family describing the experience negatively after a 1.5-year stay.
The community holds a 3.4 out of 5 Google rating based on 24 reviews, reflecting this polarized feedback. Prospective families should carefully evaluate whether the community's approach aligns with their needs, as resident experiences appear to vary considerably.
Types of Care at The Cottages at Chandler Creek
Assisted Living
Amenities
Room Amenities
- Emergency Call System
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of The Cottages at Chandler Creek
3.4overall · 24 ratings combined
3.4★ on Google (24)
Garner Vogt
Jul 2025
My mother has been a resident at the cottages for 2 years. She reports that the staff are kind and very generous. The entire facility is very clean and well managed. My mom is genuinely happy and always well taken care of. I can recommend the cottages without reservation.
Fabienne Cattell
Jul 2025
The Cottage North and South are committed and dedicated to offering personalized support to each resident. Each facility has expertise in addressing the needs of residents with cognitive disorders. The amazing staff including myself makes sure that the people who have lost all or some of their autonomy feel safe. The warm, friendly, and family like atmosphere makes them feel like they are living at home. The daily fun activities , services, and comfort offered help maintain the independence and serenity essential to aging well. Everyday, as an Activity Coordinator for Divinity Hospice, I enjoy making a difference in their life and seeing a big smile on their face. For sure, they enjoy the weekly live music, dancing, singing, bingo and different games. If you have a love one who needs special care I would highly recommend The Cottages.
introspective healer
Apr 2025
It has taken me nearing two years to write this review regarding this facility. This facility has an interesting dynamic – management does not know how to speak to their employees or diffuse or handle situations “professionally”. I observed while visiting on several occasions the way this specific facility is ran and I would not recommend residential stays whether it be respite or long term for your family member nor individuals seeking employment. I have had family in other facilities, and I know it is hard at times with staffing and things can at times go undone, but this place has no recourse. The director and her team play a façade when you first admit, and that charm and professionalism goes away. I have heard their employees’ discussing things about situations they have been in and seen first-hand the hostility from afar. I commend the hired hands that are working to try to facilitate the best they can for the people living there and us as families trusting that our loved ones are cared for. I hope this review helps anyone who is in question of The Cottages of Chandler Creek in Round Rock, TX.
Mindy Powell
Jan 2025
My Mother was at the Cottages for 1.5 years. They were attentive and those caregivers that got to know my Mom showed devotion and compassion. The Executive Director, Maryjane, knows how to run a memory facility. She is very involved with the residents and extremely responsive to family. I loved the activities that were planned as it broke up the monotony of the day to day for my Mother. They hosted some beautiful parties that were such fun and festive. My Mom was always clean and she enjoyed the food. Her room always spelled good and was clean. She had 2 cats and several staff members really took to them and helped to clean their litter boxes and feed them. When you are placing a loved one, no place is perfect - even home with a full-time caregiver. What makes a difference is getting to know the leadership and the staff and making frequent visits. The Cottages truly became part of what I consider our family. We will miss seeing their faces and their love and care.
Frequently Asked Questions
What types of care does The Cottages at Chandler Creek offer?
The Cottages at Chandler Creek offers Assisted Living.
Where is The Cottages at Chandler Creek located?
The Cottages at Chandler Creek is located at 2401 North A W Grimes Blvd in Round Rock, Texas.
What do families say about The Cottages at Chandler Creek?
Reviews for The Cottages at Chandler Creek are mixed: several families describe attentive, compassionate caregivers, a clean home-like setting, and engaging daily activities for residents with dementia or Alzheimer's, while at least one family and one detailed report describe troubling management behavior and staff friction. Long-term residents (1.5 to 2 years) are mentioned by multiple reviewers as happy and well cared for.
How can families visit The Cottages at Chandler Creek?
Submit the Request Information form on this page to connect with The Cottages at Chandler Creek and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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