3.8(126 ratings)· Hialeah average: 4.5
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviewers frequently praise Susanna Wesley for its cleanliness, warm and attentive nursing staff, and effective rehabilitation support after hospital stays. One family reported a significantly more difficult experience involving poor communication, missing belongings, and a paperwork-related discharge delay.
AI-generated from reviews and community data.
Susanna Wesley Health Center is a senior living community in Hialeah, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.8 out of 5 across 126 reviews.
Susanna Wesley Health Center is a skilled nursing and rehabilitation facility located in Hialeah, Florida, on the scenic Las Palmas Village campus. The center provides round-the-clock skilled nursing care alongside daily physical, occupational, and speech therapy tailored to individual patient needs.
The facility serves as a bridge between hospital and home, offering rehabilitation services designed to promote recovery and help residents avoid rehospitalization. Care is delivered by a bilingual staff in a warm, family-like atmosphere that emphasizes dignity, respect, and compassion. The center has maintained its presence in the community for over 70 years and holds a 5-star rating from CMS.
Susanna Wesley offers a diverse range of recreational and therapeutic activities, including social gatherings, educational opportunities, and engaging programs designed to stimulate the mind and foster community connection. The facility also provides respite care for family caregivers seeking temporary relief.
The campus features tranquil gardens, lush green spaces, and vibrant floral arrangements that create a peaceful setting to support the healing process. As part of the Allaire Healthcare family, the center tailors care plans to meet each resident's individualized needs, promoting overall health, happiness, and independence through a holistic approach that addresses physical, mental, emotional, and social well-being.
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Help Me Choose3.8overall · 126 ratings combined
3.8★ on Google (126)
Theresa Hill
Jul 2026
I was absolutely and totally impressed by the neatness and cleanliness of this facility. There was no smell except the food they were serving. Rooms were spotless, attendants and staff very welcoming and friendly I could tell that the residents were well cared for. Thank you Susanna Westley for caring for my brother.🙏🏾🙏🏾🙏🏾💙
Anthony Lozano
May 2026
I had a very disappointing experience at this facility and would strongly recommend considering other options for your loved one. Communication was consistently unclear, and it was difficult to get straightforward answers from staff. Items I personally brought went missing without explanation, and requests for basic care or assistance were often met with little to no help. Additionally, there were serious issues with the social work department. Incorrect paperwork was sent, and orders were not properly signed by a doctor, which ultimately delayed our discharge by three days. Overall, this experience was frustrating and concerning. I would encourage others to consider anywhere else but here.
CARIDAD ALFONSO
Mar 2026
I would like to share my heartfelt appreciation for Susana Wesley Health Center. It has been a wonderful place for my mother's long term care, and our family is truly grateful for the support and kindness shown to her everyday. I specially want to recognize Yanet Jordi and her her assistant Franchesca Rostran, who have been outstanding examples of hard work, compassion, and respect. What makes them truly special is how they take the time to listen to the patient's needs and concerns. Her nurse Ms. Heather, her CNA Ms. Machado are just amazing professionals and their care for my mother is outstanding, they go above and beyond to make the living space feel warm, comfortable and as family-oriented as possible. It is because of all of the staff at SUSANA WESLEY that my mother feels genuinely cared for and truly at home. Their kindness make a meaningful difference not only for my mother but also for the families who trust them with their loved ones.
Ileana ORIHUELA
Mar 2026
Susanna Wesley is a good facility for short term stay for rehab. They have good staff members and not so good but that happens everywhere. I do recommend that the family member that has a patient to stay on top of everything. Out of sight out of mind. Milagros is an excellent case manager as she is very responsive and promptly handles any issues with positive results. Mary, who is the person that follows up after the patient left the facility is also excellent as she follows up on the patient on a daily basis.
Jackie
Feb 2025
My dad stayed at Susanna Wesley during his rehabilitation and I’m forever grateful for everyone there! Thank you for making sure my dad had everything he needed while he recovered. ❤️ no words can express our gratitude!
4 inspection visits in the last three years, 22 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 2, 2025
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 2, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 2, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 2, 2025
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 2, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2025
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 2, 2025
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 11, 2024
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 28, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 28, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2024
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2024
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2024
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 15, 2022
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 15, 2022
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Susanna Wesley Health Center offers Skilled Nursing / Long Term Care.
Susanna Wesley Health Center is located at 5300 W 16th Avenue in Hialeah, Florida.
Susanna Wesley Health Center carries a 3.8 out of 5 rating from 126 Google reviews. Reviewers frequently praise Susanna Wesley for its cleanliness, warm and attentive nursing staff, and effective rehabilitation support after hospital stays. One family reported a significantly more difficult experience involving poor communication, missing belongings, and a paperwork-related discharge delay. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Susanna Wesley Health Center had 4 government inspection visits in the last three years, with 22 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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