MyLivingChoice

Sunset Home

418 Washington Street

3(20 ratings)· Quincy average: 4

Sunset Home, photo 11 / 5

Quick Facts

Total units
132
Medicare rating
1 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
132
Continuum of care levels
Apartments, assisted living, and skilled nursing on one campus
Memory care availability
On-site memory care alongside skilled nursing
Rehab services
Short-term rehabilitation services offered on-site

What Families Think

Reviews for Sunset Home are sharply mixed: several families describe good experiences in assisted living and rehab, but multiple accounts describe serious neglect, unsanitary conditions, and understaffing on the skilled nursing floor. Google reviewers rate the community low overall, with recurring concerns about responsiveness from leadership when problems were reported.

The Good

  • Some reviewers called rehab and assisted living care exceptional
  • Staff described as caring by more than one reviewer
  • Offers a continuum from independent living to skilled nursing
  • On-site memory care and short-term rehab services

The Bad

  • Multiple reports of neglect on the skilled nursing floor
  • Repeated reports of bugs and unsanitary conditions in resident rooms
  • Reviewers describe the community as short-staffed and overwhelmed
  • One report of unaddressed resident wandering into others' rooms
  • One report of leadership being slow or unresponsive to complaints

AI-generated from reviews and community data.

Sunset Home is a senior living community in Quincy, Illinois offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.0 out of 5 across 20 reviews.

About Sunset Home

Sunset Senior Living in Quincy, Illinois offers three levels of care to accommodate different phases of life: apartments and villas, assisted living, and skilled nursing. The community provides care and compassion focused on meaningful living for all residents.

The community offers skilled nursing, memory care, and short-term rehabilitation services alongside residential housing options. Sunset Senior Living emphasizes a caring environment where residents feel loved, valued, and supported throughout their stay.

Residents enjoy creative and stimulating activities designed to help them stay active and engaged. The community facilitates meaningful activities and opportunities for social interaction to promote quality of life.

Sunset Senior Living operates with a vision to be an innovative senior services provider in Quincy, serving residents and families with compassionate care and a home-like atmosphere.

Types of Care at Sunset Home

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)
  • Transportation Services

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Sunset Home

3overall · 20 ratings combined

3★ on Google (20)

Angela Dodds

Feb 2026

via Google

Being a nurse, the standards of excellent care are held to the highest, and what myself and my family experienced at Sunset home on 4th floor Riverview was anything but, it was neglect. Our mom has been in and out of Sunset, and was in assisted living, and then rehab off and on. The care that she received in those places were exceptional. The 4th floor Riverview unit needs to be closed down. Mom is declining in health, and will be going on Hospice, and when she was transferred to this unit, it was a shitshow from the moment she arrived. Vitals were taken, and we didnt see anyone until 3 hours later when she was turned. Call light was attached to her bed cover, of which she was unable to use. The bed was pushed up against the wall with mom's catheter attached. No nourishment was offered to mom since she arrived. A bug crawled out of her bed and onto my leg. The room was disgusting! The DON was informed, and she said that she would address the issues in the morning-unacceptable! Our mom is now back in Blessing, where she has been receiving the exceptional care that she deserves! Angela Dodds, MSN, RN

Shelley Roberts

Feb 2026

via Google

Terrible and unsafe place for anyone who is there long term. My mom was on the rehab floor multiple times and in assisted living for a few months & received good care. After a stay at Blessing, she was going to be placed on Hospice and transferred back to 4 River at Sunset. She arrived by ambulance on 2/26, the nurse came, took her vitals, did not speak to mom or the family & just left the room - we didn't see anyone again for 3 hours. The bed was shoved up against the wall, bugs were crawling on the bed and floor, the call light was placed in our mom's hand even though she was unable to push the button for help. There was a resident wandering into residents rooms, including my mother's. The dining area had leftover food on tables and the floor and bug traps placed on the floors. Jenn with Social Services came up and said that she would get maintenance and a bug man up to take a look, nobody came. Our mother was non-verbal at the time and bed bound - she was unable to advocate for herself. THIS WAS NOT A SAFE ENVIRONMENT FOR HER OR ANYONE ELSE! We told the nurse to call an ambulance because we wanted mom transferred back to Blessing. She call her DON to let her know what was happening and that the family was very upset, the DON's response was "I just left and will deal with it tomorrow". Placing a loved on Hospice is such a difficult decision to make & Sunset should have been more attentive and empathetic to the situation. I feel horrible for anyone who is there because they are not receiving the love and care they deserve.

Robbie Tallent

Feb 2026

via Google

Short staffed. Residents roaming into other rooms. Mice waste in residence bed. There are caring people there but, they are overwhelmed.

Bryce Fredericks

May 2025

via Google

Due to labor law and Osha standards they need to keep a phone line open if I or any human resources department employee ever call on the behalf of our spouses or otherwise have the silent answer and hang up put to us three time in a row again it will be reported

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Government Inspection History

14 inspection visits in the last three years, 77 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Nov 19, 2025Health Complaint1 citation
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Dec 12, 2025

Oct 17, 2025Health Complaint3 citations
  • Respond appropriately to all alleged violations.

    Severity L of L: immediate jeopardy, widespreadFound during a complaint inspectionCorrected Nov 3, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Nov 3, 2025

  • Observe each nurse aide's job performance and give regular training.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Nov 3, 2025

May 3, 2025Health Complaint2 citations
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 16, 2025

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 16, 2025

Mar 19, 2025Health Complaint5 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 1, 2025

  • Ensure that residents are free from significant medication errors.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 1, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 1, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 1, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 1, 2025

Feb 13, 2025Health Complaint2 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 7, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 7, 2025

Oct 23, 2024Fire Safety StandardHealth Standard16 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 15, 2024

  • Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 20, 2024

  • Establish emergency prep training and testing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 20, 2024

  • Develop a communication plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 20, 2024

  • Develop Emergency Preparedness policies and procedures.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 20, 2024

  • Address patient/client population and determine types of services needed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 20, 2024

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 20, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2024

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2024

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024

Aug 12, 2024Health Complaint3 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 31, 2024

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 31, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 31, 2024

May 21, 2024Health Complaint1 citation
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 21, 2024

Apr 3, 2024Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 27, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 27, 2024

Dec 4, 2023Health Complaint3 citations
  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 22, 2023

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 22, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 22, 2023

Nov 16, 2023Fire Safety StandardHealth Standard19 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 16, 2023

  • Install a two-hour-resistant firewall separation.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 16, 2023

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 16, 2023

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 16, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 16, 2023

  • Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 16, 2023

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 16, 2023

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2023

  • Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2023

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2023

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2023

  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2023

Jul 17, 2023Health Complaint2 citations
  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 4, 2023

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 4, 2023

Jul 10, 2023Health Complaint8 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Aug 3, 2023

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Aug 3, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 3, 2023

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 3, 2023

  • Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 3, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 3, 2023

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 3, 2023

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 3, 2023

Oct 28, 2022Fire Safety StandardHealth Standard10 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedCorrected Nov 22, 2022

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 22, 2022

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 22, 2022

  • Establish staff and initial training requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 22, 2022

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 22, 2022

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2022

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2022

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2022

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2022

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Sunset Home offer?

Sunset Home offers Skilled Nursing / Long Term Care.

Where is Sunset Home located?

Sunset Home is located at 418 Washington Street in Quincy, Illinois.

What do families say about Sunset Home?

Reviews for Sunset Home are sharply mixed: several families describe good experiences in assisted living and rehab, but multiple accounts describe serious neglect, unsanitary conditions, and understaffing on the skilled nursing floor. Google reviewers rate the community low overall, with recurring concerns about responsiveness from leadership when problems were reported.

How did Sunset Home do on recent health and safety inspections?

Sunset Home had 14 government inspection visits in the last three years, with 77 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Sunset Home?

Submit the Request Information form on this page to connect with Sunset Home and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Sunset Home? Claim this listing to update photos, pricing, and details. It's free.

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