MyLivingChoice

Sunharbor Manor

255 Warner Avenue

4.1(292 ratings)

Sunharbor Manor, photo 11 / 6

Quick Facts

Total units
266
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
266
Veteran Services
Facility is VA-approved for veteran care
Stay Options
Offers short-term rehab and long-term stays
Care Team
Includes physicians, social workers, and nutritionists

What Families Think

The Good

  • Medicare- and Medicaid-certified skilled nursing care
  • VA-approved facility for veteran residents
  • 24-hour skilled nursing support team
  • Focus on helping residents return home
  • Home-like setting for short-term stays

The Bad

  • No published pricing information available
  • No reviewer feedback provided to verify care quality

AI-generated from reviews and community data.

Sunharbor Manor is a senior living community in Roslyn Heights, New York offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 4.1 out of 5 across 292 reviews.

About Sunharbor Manor

Sunharbor Manor is a Medicare- and Medicaid-certified skilled nursing center in Roslyn Heights, New York, also approved by the VA. The facility provides customized care in a home-like setting for residents requiring short-term stays and ongoing skilled nursing support.

The community offers 24-hour skilled nursing care supported by a team of physicians, social workers, and nutritionists. Care is customized to meet individual needs, with a focus on helping residents regain function and safely transition to the next level of care or return home.

The facility emphasizes compassionate, inclusive care that respects the diverse backgrounds and experiences of its residents. Sunharbor Manor demonstrates commitment to recognizing cultural awareness observances and ensuring mental health support that is understanding and accessible to all communities.

Types of Care at Sunharbor Manor

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Sunharbor Manor

4.1overall · 292 ratings combined

4.1★ on Google (292)

Carlene Payne

Jul 2026

via Google

This facility truly helped save my mother's life. When she was transferred here, she was incontinent, unable to walk, suffering from a bedsore, and struggling with depression after experiencing a very difficult and traumatic hospital stay. From the moment she arrived, the staff provided exceptional care and support. The nurses, nursing assistants, supervisors, doctors, and physical therapists all played an important role in her recovery. Over the course of three months, my mother made an incredible transformation. She often spoke highly of Michael, the supervisor, and Claudette, the nursing assistant. She would tell me that they treated her like family and made her feel valued, cared for, and respected. Their kindness and dedication meant so much to both of us. Like any facility, there may be occasional challenges, but I believe it is important for family members to remain involved, visit regularly, and actively participate in their loved one's care and progress. Overall, I am extremely grateful for the care my mother received and would confidently recommend this facility to anyone seeking rehabilitation and compassionate care for a loved one.

Jasmine

Jun 2026

via Google

The worst decision our family made was admitting my grandmother to this rehabilitation facility. The experience was disappointing and concerning from the very beginning. First, the rooms did not look like the photos advertised online. The facility appeared much different in person than what was portrayed on its website. More importantly, the level of patient care was unacceptable. On multiple occasions, my grandmother rang the call bell because she needed assistance getting to the bathroom, and staff took up to two hours to respond. There were even times when the call bell appeared to be turned off after we activated it, leaving her without a way to request help. When we raised concerns and asked for assistance, we were often told that staff were busy with new admissions or feeding other patients. While we understand healthcare workers are busy, basic patient needs and safety should never be ignored for extended periods of time. Additionally, staff used extremely hot water while washing my grandmother’s hair, causing her significant discomfort. Overall, our family felt that call bells were not answered in a timely manner, patient needs were not prioritized, and the quality of care fell far below expectations. Based on our experience, I would not recommend this facility to others looking for rehabilitation care for a loved one.

Linda Lejman

Jun 2026

via Google

I was a patient for 4 weeks at this magnificent rehabilitation facility after being hospitalized for over 2 months. From the very beginning I entered, Michael Ricketts my Concierge was superb! He treated me like “Family”. In fact, every single nurse, aide & staff member made me feel welcome and they all were extremely helpful in making my stay comfortable. I especially want to thank My wonderful day nurse Boksu & night nurse Malcolm.They were extremely patient with me & caring with my illness. My 2 PT therapists, Solvo & Janneth kicked my butt to help me regain my strength, stamina & confidence every single day. I even began to push myself with their help & believing in me to do things I thought that I would never be able to do. Then there was Fabi my singing aide who always made me smile & feel good about myself. But I will never forget my special Angel Fabiola, who greeted me every morning with the sunniest smile and hug & made sure I was bathed & my linens freshened! It was as if I knew her for a lifetime! And special thanks to Rita, the dietitian who helped me with my menus, as well as choosing the proper foods that agreed with my dietary needs. I actually felt as if I was in a private health resort instead of a rehabilitation & nursing facility. I’m only allowed to give 5*****, but I feel Sun Harbor Manor deserves so much more. God Bless everyone who helped me get through a difficult period in my life and become family 🙏🏻

Emilee

May 2026

via Google

We were a little apprehensive sending mom to a rehab center but Sun harbor Manor put us at ease from day one. The staff were kind loving and attentive. The therapy staff were top notch! We would go everyday to be with mom and the staff became like family to us. She just came home after 3 months and is thriving, we couldn’t be happier. It was wonderful walking in everyday and being greeted by Michael , the concierge, who also made sure all the patients had everything they needed. From my family and myself we thank you all. Love Tina !

Bridget Keegan

May 2026

via Google

Our mother and grandmother Tetree Seebarran was a resident of Sunharbor Manor for the past five years. My family is grateful for the care she received. They consistently organize activities for residents and foster a strong sense of community. Tetree enjoyed sitting in the dining room with other residents. Even as she declined, it brought her a sense of peace. As her needs changed, she smoothly transitioned to different levels of care. We have immense gratitude for the MJHS hospice team. They were exceptional. The personnel at the front desk and nursing staff are kind, attentive, and approachable. The facility is always clean. Valet parking was also very convenient for visits. Highly recommend. We are so grateful to the entire team at Sunharbor Manor for the love, care, and attention you gave our mother and grandmother. Thank you - Mavis Keegan

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Government Inspection History

3 inspection visits in the last three years, 48 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 21, 2024Fire Safety StandardHealth ComplaintHealth Standard21 citations
  • Use approved construction type or materials.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 14, 2024

  • Provide a written emergency evacuation plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 14, 2024

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 14, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 14, 2024

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 14, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 14, 2024

  • Have exits that are accessible at all times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2024

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2024

  • Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2024

  • Construct fire resistant interior walls.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2024

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2024

  • Plan the resident's discharge to meet the resident's goals and needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 7, 2024

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2024

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2024

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2024

May 25, 2022Fire Safety StandardHealth Standard12 citations
  • Use approved construction type or materials.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 28, 2022

  • Ensure staff are vaccinated for COVID-19

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2022

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2022

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 14, 2022

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 14, 2022

  • Have elevators that firefighters can control in the event of a fire.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2022

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2022

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2022

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2022

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2022

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2022

  • Post nurse staffing information every day.

    Severity B of L: potential for minimal harm, patternCorrected Jul 21, 2022

Nov 5, 2019Fire Safety StandardHealth Standard15 citations
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 19, 2019

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 19, 2019

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 19, 2019

  • Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 19, 2019

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 19, 2019

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 19, 2019

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 19, 2019

  • Have simulated fire drills held at unexpected times.

    Severity C of L: potential for minimal harm, widespreadCorrected Dec 26, 2019

  • Have a policy regarding use and storage of foods brought to residents by family and other visitors.

    Severity C of L: potential for minimal harm, widespreadCorrected Dec 19, 2019

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity C of L: potential for minimal harm, widespreadCorrected Dec 26, 2019

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity C of L: potential for minimal harm, widespreadCorrected Dec 26, 2019

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity B of L: potential for minimal harm, patternCorrected Dec 26, 2019

  • Use approved construction type or materials.

    Severity B of L: potential for minimal harm, patternCorrected Dec 26, 2019

  • Have exits that are accessible at all times.

    Severity B of L: potential for minimal harm, patternCorrected Dec 26, 2019

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity B of L: potential for minimal harm, patternCorrected Dec 19, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Sunharbor Manor offer?

Sunharbor Manor offers Skilled Nursing / Long Term Care.

Where is Sunharbor Manor located?

Sunharbor Manor is located at 255 Warner Avenue in Roslyn Heights, New York.

How did Sunharbor Manor do on recent health and safety inspections?

Sunharbor Manor had 3 government inspection visits in the last three years, with 48 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Sunharbor Manor?

Submit the Request Information form on this page to connect with Sunharbor Manor and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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