Donna Sills
Jan 2026
Great place to work.
Strong Hold Home Health, Inc.
10000 North 31st Avenue, Suite C2103(10 ratings)· Phoenix average: 4.3
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Quick Facts
- Medicare quality
- Certified, not yet rated
- Medicare certified
- Since 2017
- Ownership
- Privately owned agency, Medicare certified since 2017
- Therapy services
- Offers physical, occupational, and speech therapy at home
- Veterans
- Reviewers used the agency after VA-arranged surgery care
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Strong Hold Home Health is a privately owned, Medicare-certified home health agency in Phoenix with mixed Google reviews (3 stars from 10 ratings). Some clients praise the responsive owner and caring staff, including veterans. Others describe missed visits, unreturned calls, and billing and documentation problems.
What reviewers praise
- Owner described as responsive and hands-on
- Helped a VA patient arrange caregiver and physical therapy
- Staff called caring and sensitive by several reviewers
- Skilled nurse visits praised as kind and efficient
- Offers nursing, PT, OT, speech therapy, and social services
What reviewers flag
- One report of unreturned calls and no caregiver for weeks
- One report of caregivers who were late, no-shows, or left early
- One report of a caregiver forging signatures on timesheets
- One report of missing paperwork causing payer to stop covering visits
- No Medicare quality star rating published yet
AI-generated from reviews and community data.
Strong Hold Home Health, Inc. is a home health agency serving Phoenix, Arizona offering Home Health. Families rate it 3.0 out of 5 across 10 reviews.
About Strong Hold Home Health, Inc.
Strong Hold Home Health, Inc. is a Medicare-certified home health agency serving Phoenix, AZ and has been Medicare certified since 2017. Services offered in the home include skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services and home health aide visits. The agency is privately owned.
Medicare has not yet published a quality of patient care star rating for this agency, usually because it has too few recent patients for a reliable score.
Home health is short-term, doctor-ordered clinical care at home, typically after a hospital stay or during recovery, and Medicare covers it in full when the patient qualifies. Families who need ongoing help with daily living, such as bathing, meals and companionship, should also compare non-medical home care agencies nearby.
Types of Care at Strong Hold Home Health, Inc.
Home Health
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Help Me ChooseReviews of Strong Hold Home Health, Inc.
3overall · 10 ratings combined
3★ on Google (10)
Janay Jaramillo
Aug 2025
My dad is supposed to have a home health aid come 3x weekly to assist with showers/hygiene etc. The first lady they sent over spoke absolutely ZERO English, not even enough English to tell me what language she spoke so I could use Google translate ! I have no problem with a language barrier but speaking ZERO english is alot different than a simple language barrier; not to mention she no call no showed on her FIRST DAY, this was after she was over and hour LATE to the initial intake appointment. It took weeks to find a replacement and when they did, the new lady was NEVER on time, did not stay her full work hours, and had poor communication. Though, I will add, her work when she did show up was good. Nonetheless; when she didn't show at all I called the manager and I later I found out that she was fired for refusing to provide a SSN for her employment and was forging my signature for hours she did not work ! It's concerning she was allowed to enter a clients home before the standard I-9 was completed for her employment and that she was vouched for when she was that new.... then again the office manager vouched for BOTH of these ladies and told me I wouldn't be disappointed. I will add that the skilled MED-Nurse Virginia whom came separately 1x weekly was very kind and did her job efficiently with good communication. I did eventually end up with additional issues with the dr office association whom was paying for these services and stronghold not providing the complete necessary documentation required for them to continue paying for services. This led to continued visits that they refused to pay for, which led to a concern of unpaid visits coming back to my father for being financially responsible. The Manager Judy did advise they would write it off if that happend and would not bill us-for that I am extremely grateful ! As of now, I see she has held up her word on that. As for the rest, im extremely disappointed especially now that I'm receiving care for my father through a different company and can now see the night and day difference.
Jodi Gray
Apr 2025
Took several weeks to get a respite aide. Once we got one, she fell asleep on the job. The manager, Judy, asked if we would give Sandy another chance. Once again, she slept for 1 1/12 hours on the job! Posted picks of her sleeping on Facebook for all to see.🤬
Erika Portocarrero
Mar 2024
Just I can say that they are very unprofessionals! if I can give a 0 stars I will give them. They show me the careless for a patient 👎🏼
Ray Long
Jun 2021
My home health aide, Donna Sills is the most conscientious and personable person I've worked with. UNFORTUNATELY Donna is no longer with the me. Now Stronghold doesn't answer my calls or call me back. I haven't had a Health Care Giver since June 18th. Since I'm a VET I'm trying to get a hold of the VA with no success. Really discussed with Stronghold Home Health and NO longer recommend them
Medicare Quality of Care
Strong Hold Home Health, Inc. is a Medicare-certified home health agency (certified since 2017). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
Not yet rated. Medicare needs a minimum number of recent patients before it publishes a star rating.
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
Service area
Strong Hold Home Health, Inc. reports serving 3 ZIP codes, including Phoenix. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 037468. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Strong Hold Home Health, Inc. offer?
Strong Hold Home Health, Inc. offers Home Health.
How much does Strong Hold Home Health, Inc. cost?
Strong Hold Home Health, Inc. has not published its pricing. For context, communities in Phoenix that publish rates start around $5,227 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Where is Strong Hold Home Health, Inc. located?
Strong Hold Home Health, Inc. is located at 10000 North 31st Avenue, Suite C210 in Phoenix, Arizona.
What do families say about Strong Hold Home Health, Inc.?
Strong Hold Home Health, Inc. carries a 3.0 out of 5 rating from 10 Google reviews. Some clients praise the responsive owner and caring staff, including veterans. Others describe missed visits, unreturned calls, and billing and documentation problems. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from Strong Hold Home Health, Inc.?
Yes. Strong Hold Home Health, Inc. is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits.
Do I need a referral to use Strong Hold Home Health, Inc.?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Strong Hold Home Health, Inc.?
Submit the Request Information form on this page, or contact Strong Hold Home Health, Inc. directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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