MyLivingChoice

St Ann's Home

2161 Leonard NW

3(26 ratings)· Grand Rapids average: 4

St Ann's Home, photo 11 / 5

Quick Facts

Medicare rating
5 of 5

CMS Care Compare

Ownership
Non profit, Church related
Certified beds
55
Religious affiliation
Catholic community founded by Carmelite Sisters
Hospice partnership
Partners with Emmanuel Hospice for end-of-life care
Campus history
23-acre wooded campus, part of neighborhood since 1967

What Families Think

Reviews for St. Ann's Home are sharply divided: many families describe deeply compassionate nursing staff, a peaceful spiritual atmosphere, and excellent end-of-life care, while others report serious problems with management, communication, and staffing levels. The community's Google rating sits at 3 out of 5 across 26 reviews, reflecting this split experience.

The Good

  • Nursing staff described as loving and attentive
  • Strong spiritual and hospice support during end of life
  • Facility described as clean, modern, and well maintained
  • Responsive staff who called back with updates for some families
  • Positive experiences with rehab and Covid-unit care

The Bad

  • Multiple reports of poor management and unreturned phone calls
  • Several reports of chronic understaffing affecting care
  • One report of skipped baths and missed meals due to staffing
  • One serious complaint about admissions being reversed at the last minute

AI-generated from reviews and community data.

St Ann's Home is a senior living community in Grand Rapids, Michigan offering Assisted Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.0 out of 5 across 26 reviews.

About St Ann's Home

St. Ann's Home is a mission-driven senior living community in Grand Rapids, Michigan, founded by the Carmelite Sisters, DCJ. It offers Assisted Living and Nursing Care settings built around compassionate, dignity-centered care and high quality rehabilitation services.

The community provides a full range of nursing and spiritual care services designed to support residents through the advanced stages of aging, with clinical expertise and compassion offered before, during, and after the healing process. Programs are designed around understanding the disease process and knowing each resident's individual needs. St. Ann's also partners with Emmanuel Hospice, a nonprofit organization that provides holistic care and support for those with life-limiting conditions.

Spiritual life is a core part of the community: Carmelite Sisters and priests from the Diocese of Grand Rapids encourage residents and family to attend daily Mass, and a Diocesan Seminarian assigned to St. Ann's leads regular, informal Bible study sessions.

Residents can take part in a variety of activities, including regular Bingo matches among a long list of monthly games, and a Life Enrichment Team-led Walking Club every Tuesday to encourage residents to stay active and healthy.

The campus sits on 23 wooded acres on the West Side of Grand Rapids, where it has been part of the neighborhood since 1967 and part of the Grand Rapids community for 75 years. It is located within minutes of downtown Grand Rapids and near the growing West Side Corridor, close to family businesses, dining, and entertainment.

Types of Care at St Ann's Home

Assisted LivingSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)
  • Transportation Services
  • Walking Paths

Activities

  • Arts and Crafts
  • Birthday / Holiday Parties
  • Day Trips and Outings
  • Games
  • Religious Services
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of St Ann's Home

3overall · 26 ratings combined

3★ on Google (26)

Leslie Johnson

Oct 2025

via Google

Horrible place. They don't care if your loved one is having a hard time breathing is in pain or feeling like they are uncomfortable because of the bed they are in. They don't care if a loved one is trying to check on their family. They lie to you about care they are giving. They are mean spirited or at least a few of these girls that just are plain not nice. Moving my Mom from facing the window so she could watch TV. No they refused and never came back to changed her so she could fall asleep. Horrible pain ignored. Worse place we could put her in.

Christine B

Sep 2024

via Google

Has been a wonderful place for my grandparents. They are cared for and I know they are in good hands.

Jenna VanRyan

Jun 2024

via Google

The receptionist is very rude. I don’t know what it’s like to live there, but if it’s anything like the way she treated me and my family, no thanks. Not a good look for your business.

Jane KLINE

Jul 2023

via Google

Horrible management. Not a very caring place for your loved one. They kicked him out after they took his life savings. Lived there for 5 years. Had to move him to a different facility.

Katie Kuklewski

May 2023

via Google

very poor management, social worker and care

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Government Inspection History

3 inspection visits in the last three years, 32 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 23, 2026Fire Safety StandardHealth Standard6 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026

  • Have exits that are accessible at all times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 10, 2026

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 10, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 25, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 25, 2026

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 25, 2026

Nov 22, 2024Fire Safety StandardHealth Standard6 citations
  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 8, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 8, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 8, 2025

  • Provide care or services that was trauma informed and/or culturally competent.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2024

Jan 11, 2024Fire Safety StandardHealth Standard20 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 8, 2024

  • Have proper medical gas storage and administration areas.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 8, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 8, 2024

  • Provide a written emergency evacuation plan.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 8, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 8, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2024

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 8, 2024

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2024

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 8, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 8, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2024

  • Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024

  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does St Ann's Home offer?

St Ann's Home offers Assisted Living and Skilled Nursing / Long Term Care.

Where is St Ann's Home located?

St Ann's Home is located at 2161 Leonard NW in Grand Rapids, Michigan.

What do families say about St Ann's Home?

Reviews for St. Ann's Home are sharply divided: many families describe deeply compassionate nursing staff, a peaceful spiritual atmosphere, and excellent end-of-life care, while others report serious problems with management, communication, and staffing levels. The community's Google rating sits at 3 out of 5 across 26 reviews, reflecting this split experience.

How did St Ann's Home do on recent health and safety inspections?

St Ann's Home had 3 government inspection visits in the last three years, with 32 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit St Ann's Home?

Submit the Request Information form on this page to connect with St Ann's Home and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at St Ann's Home? Claim this listing to update photos, pricing, and details. It's free.

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