MyLivingChoice

St Ann's Home

2161 Leonard NW

3(26 ratings)· Grand Rapids average: 3.9

St Ann's Home — photo 11 / 5

Quick Facts

Medicare rating
5 of 5

CMS Care Compare

Ownership
Non profit, Church related
Certified beds
55
Religious affiliation
Catholic community founded by Carmelite Sisters
Hospice partnership
Partners with Emmanuel Hospice for end-of-life care
Campus history
23-acre wooded campus, part of neighborhood since 1967

What Families Think

Reviews for St. Ann's Home are sharply divided: many families describe deeply compassionate nursing staff, a peaceful spiritual atmosphere, and excellent end-of-life care, while others report serious problems with management, communication, and staffing levels. The community's Google rating sits at 3 out of 5 across 26 reviews, reflecting this split experience.

The Good

  • Nursing staff described as loving and attentive
  • Strong spiritual and hospice support during end of life
  • Facility described as clean, modern, and well maintained
  • Responsive staff who called back with updates for some families
  • Positive experiences with rehab and Covid-unit care

The Bad

  • Multiple reports of poor management and unreturned phone calls
  • Several reports of chronic understaffing affecting care
  • One report of skipped baths and missed meals due to staffing
  • One serious complaint about admissions being reversed at the last minute

AI-generated from reviews and community data.

About St Ann's Home

St. Ann's Home is a mission-driven senior living community in Grand Rapids, Michigan, founded by the Carmelite Sisters, DCJ. It offers Assisted Living and Nursing Care settings built around compassionate, dignity-centered care and high quality rehabilitation services.

The community provides a full range of nursing and spiritual care services designed to support residents through the advanced stages of aging, with clinical expertise and compassion offered before, during, and after the healing process. Programs are designed around understanding the disease process and knowing each resident's individual needs. St. Ann's also partners with Emmanuel Hospice, a nonprofit organization that provides holistic care and support for those with life-limiting conditions.

Spiritual life is a core part of the community: Carmelite Sisters and priests from the Diocese of Grand Rapids encourage residents and family to attend daily Mass, and a Diocesan Seminarian assigned to St. Ann's leads regular, informal Bible study sessions.

Residents can take part in a variety of activities, including regular Bingo matches among a long list of monthly games, and a Life Enrichment Team-led Walking Club every Tuesday to encourage residents to stay active and healthy.

The campus sits on 23 wooded acres on the West Side of Grand Rapids, where it has been part of the neighborhood since 1967 and part of the Grand Rapids community for 75 years. It is located within minutes of downtown Grand Rapids and near the growing West Side Corridor, close to family businesses, dining, and entertainment.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3overall · 26 ratings combined

3★ on Google (26)

Leslie Johnson

Oct 2025

via Google

Horrible place. They don't care if your loved one is having a hard time breathing is in pain or feeling like they are uncomfortable because of the bed they are in. They don't care if a loved one is trying to check on their family. They lie to you about care they are giving. They are mean spirited or at least a few of these girls that just are plain not nice. Moving my Mom from facing the window so she could watch TV. No they refused and never came back to changed her so she could fall asleep. Horrible pain ignored. Worse place we could put her in.

Christine B

Sep 2024

via Google

Has been a wonderful place for my grandparents. They are cared for and I know they are in good hands.

Jenna VanRyan

Jun 2024

via Google

The receptionist is very rude. I don’t know what it’s like to live there, but if it’s anything like the way she treated me and my family, no thanks. Not a good look for your business.

Jane KLINE

Jul 2023

via Google

Horrible management. Not a very caring place for your loved one. They kicked him out after they took his life savings. Lived there for 5 years. Had to move him to a different facility.

Katie Kuklewski

May 2023

via Google

very poor management, social worker and care

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Frequently Asked Questions

What types of care does St Ann's Home offer?

St Ann's Home offers Skilled Nursing / Long Term Care.

Where is St Ann's Home located?

St Ann's Home is located at 2161 Leonard NW in Grand Rapids, Michigan.

What do families say about St Ann's Home?

Reviews for St. Ann's Home are sharply divided: many families describe deeply compassionate nursing staff, a peaceful spiritual atmosphere, and excellent end-of-life care, while others report serious problems with management, communication, and staffing levels. The community's Google rating sits at 3 out of 5 across 26 reviews, reflecting this split experience.

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