Cheryl Williams
Apr 2026
I appreciate the excellent customer service from Brittani at the reception desk and Tiffani in the Social Work Department at Springs Road Healthcare. Both have helped by boyfriend Antonio Santos and me during his stay at their facility. There are many things he has needed during his stay and Brittany and Tiffani have answered my questions and addressed my requests of help for him. I am a Training and Development professional and I teach classes on customer service, so I recognize good and bad customer service. Brittani and Tiffani have provided exceptional customer service to Antonio and me and I wanted to acknowledge and thank both of them. Update: I initially wrote this Google review and gave Springs Road Healthcare 5 stars because of the outstanding customer service I received from Tiffani and Brittani at this facility. However, I am now giving it a 1 star rating because of how the Executive Director failed to respond appropriately to Brittani after I wrote this positive review. I sent the Executive Director an email message stating the same positive information I wrote in this Google review about Tiffani and Brittani. Instead of him speaking to them about my positive email and Google review, he forwarded my email message to Tiffani, but not Brittani because he sent it to a different employee by mistake. He never spoke to either of them to tell and thank them for doing a good job. I asked Brittani a few times if she heard anything about my email message or Google review, and Brittani said no because the Executive Director forwarded my email message to the wrong person. It took several email messages before he admitted he sent my email message complimenting Brittani to the wrong person. Tiffani and Brittani were supposed to get gift cards for receiving a positive Google review from me. Tiffani received two gift cards at the employee staff meeting, but Brittani only got one gift card (two or three weeks later) after she sent an email message to him asking about it. Since I am a training and development professional and teach classes on customer service and good management practices, this is NOT how an employee should be treated by the Executive Director after receiving a positive email commendation and Google Review. It is important how you treat people who work for you, and this is NOT how the Executive Director should have handled this situation. I hope he does better in the future!
