2.9(58 ratings)· Pensacola average: 4.1
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Pine Forest Rehabilitation is a skilled nursing and long-term care community in Pensacola with a mixed reputation, rated 2.9 out of 5 from 58 Google reviews. Many families praise the nursing and therapy staff for compassionate, attentive care during rehab stays, while other reports raise serious concerns about resident rights and care practices.
AI-generated from reviews and community data.
Pine Forest Rehabilitation is a senior living community in Pensacola, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.9 out of 5 across 58 reviews.
Pine Forest Rehabilitation is a skilled nursing and long-term care community in Pensacola, Florida, licensed for up to 120 residents. All beds are certified for Medicare and Medicaid. The facility is operated as a for-profit limited liability company and holds a 4-star overall rating from CMS.
The community offers 24-hour staffing with on-site registered nurses, private rooms and bathrooms, a restaurant-style dining room with dietary accommodations, and recreational activities including social programs. Additional amenities include housekeeping and laundry services, medication management, an emergency call system, wheelchair accessibility, and gathering spaces for activities.
Reviewers offer mixed accounts of the experience. Several families praised the staff for treating residents with compassion and kindness, noting clean facilities, enjoyable meals, and effective rehabilitation services that helped residents recover and feel secure. Other reviewers raised concerns about facility policies and communication, suggesting some families felt their questions were not adequately addressed by management.
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Help Me Choose2.9overall · 58 ratings combined
2.9★ on Google (58)
Keven Haller
Apr 2026
I can’t say enough good things about this place. The staff treat residents like family, and you can feel the compassion the moment you walk in. The facility is always clean and comfortable, and the meals are actually enjoyable—something that really matters day to day. It gave me peace of mind knowing my loved one was in such caring hands. To the entire team at Pine Forest thank you !
Carol Phillips
Apr 2026
I would like to take e this time to personally thank the staff who made my stay at Pine forest Rehab an awesome experience. I had a rough surgery and a long stay at the hospital and the I had to have rehabilitation. I was glad I chose this place. Brian, Ana, the entire team in the physical therapy department were awesome! I felt so secure, they moved me forward in my rehab, and encouraged me at every turn. The nurse on c wing, My favorite nurse Mary, the doctors on staff and the nurse practitioner were so attentive to my needs. The evening shift, 3-11 nurse with glasses can't remember her name, Baily, and other's were fantastic! I want to thank you all, Ms Todd as well. I had a rough night and she eased me through it all a couple of times. Thank you to the c wing staff, and everyone that was part of my care. I'm back home still mending and I received a call from you guys to see how I was doing. Thank you all. I highly recommend this facility to anyone seeking excellent support and care.😀🌺♥️
Crab Apple
Mar 2026
Family member/ Concerned Citizen A resident residing in this facility, informed me that they are being issued a certain amount of Diapers per week. I need to talk to someone besides workers in that facility. I need numbers so someone can investigate this issue! If you have any info it would be greatly appreciated. Concerned Citizen
Red’s
Jan 2026
I was scheduled to provide mobile Notary services at Pine Forest Rehab for a resident who requested execution of a Power of Attorney. I arrived as scheduled and was prepared to perform my duties in accordance with Florida Notarial standards, which require the Notary — not facility staff or family members — to independently assess identity and awareness at the time of signing. During the appointment, a social worker named Vicky White intervened, spoke in a rude and dismissive manner, and stopped the requested Power of Attorney signing from occurring, ordering me to leave the facility despite the resident’s expressed intent and after professional services had already begun. The signing was not permitted to proceed, and no effort was made to escalate the matter to facility administration or to provide an alternative accommodation. Florida law recognizes that nursing facility residents have the right to unrestricted private communication, including the right to consult with legal counsel (see Florida Statute § 400.022(1)(k)). As a licensed Florida Notary Public, I was concerned that this resident’s requested access to legal services was blocked without clear process, explanation, or escalation! The situation was further complicated by family conflict. The individual who previously held Power of Attorney was hospitalized at the time and unavailable to act, while another family member attempted to control the situation and prevent the resident’s sisters from assisting. Rather than allowing the Notary process to proceed or involving appropriate administration, the signing was summarily shut down. Powers of Attorney are often urgent and emotionally sensitive matters. Preventing a resident from completing requested legal documents without clear policy, escalation, or respectful communication creates unnecessary stress for residents and families. I strongly recommend that Pine Forest Rehab review its policies, staff training, and escalation procedures regarding resident access to outside legal professionals and ensure that staff understand the distinct role of Florida Notaries in these situations.
Barbara Mcarthur
Jan 2026
I absolutely loved this place. From the receptionist to the housekeepers everyone was amazing and so kind. Great customer service and everyone just seems so happy there even the residents. Mom didn’t want to leave, she said she would be back to visit and play bingo with everyone. Thank you all for helping mom recover and thank you for helping me rest easy knowing she was taken care of .
3 inspection visits in the last three years, 8 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 17, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2025
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2025
Establish staff and initial training requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 17, 2025
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 17, 2025
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 17, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Pine Forest Rehabilitation offers Skilled Nursing / Long Term Care.
Pine Forest Rehabilitation is located at 6984 Pine Forest Road in Pensacola, Florida.
Pine Forest Rehabilitation carries a 2.9 out of 5 rating from 58 Google reviews. Many families praise the nursing and therapy staff for compassionate, attentive care during rehab stays, while other reports raise serious concerns about resident rights and care practices. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Pine Forest Rehabilitation had 3 government inspection visits in the last three years, with 8 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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