Barbara Barton
May 2026
Such an amazing and caring team!
Southbrooke Manor Nursing and Rehabilitation Center
1401 W Main St4.3(29 ratings)
Part of Wellsential Health · 67 communities · 4.3★ average
1 / 5Quick Facts
- Total units
- 120
- Medicare rating
- 3 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 120
- Inspections
- View history (18 citations)
CMS Care Compare
What Families Think
Reviews for Southbrooke Manor are decidedly mixed: several families describe serious problems with staffing, food quality, and basic care, while at least one family reports good, attentive nursing care for two relatives. The negative reports raise real safety concerns, including a reported medication error and slow response to call bells.
The Good
- One family reports caring, supportive nurses and doctors
- Facility described as clean by one reviewer
- Accepted a resident with very short notice
- Physical therapy and laundry staff praised by name
The Bad
- Multiple reports of rude or surly nursing staff
- Several complaints about cold or poorly prepared food
- One report of unanswered call bells leaving residents in wet Depends
- One report of a missed medication dose leading to hospitalization
- Reports of insufficient night staffing
AI-generated from reviews and community data.
Southbrooke Manor Nursing and Rehabilitation Center is a senior living community in Edna, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 4.3 out of 5 across 29 reviews.
About Southbrooke Manor Nursing and Rehabilitation Center
Southbrooke Manor is a skilled nursing and long-term care facility in Edna, Texas, licensed for 120 residents. It provides 24-hour nursing care and rehabilitation services.
Family experiences at Southbrooke are deeply divided. Several families report serious concerns about care quality and responsiveness, including medication errors, delayed response to call bells, cold food, and staff demeanor described as rude or dismissive. Other families highlight staff members by name, Becca, Shay, Mary Gandy, and others, citing their compassion, attentiveness, and genuine care. One family noted the facility was clean and staff were caring and informative; another praised the welcoming atmosphere. A few families mention the kitchen's struggle with food temperature and quality, though one also noted the facility's flexibility with short-notice admissions.
The inconsistency across reviews suggests the quality of care or individual attention may vary significantly depending on shifts, departments, or specific staff assignments. The facility carries a 4.3 out of 5 rating based on 29 Google reviews, with stark differences between five-star accounts of compassionate care and one-star reports of neglect and poor responsiveness.
Types of Care at Southbrooke Manor Nursing and Rehabilitation Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
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Help Me ChooseReviews of Southbrooke Manor Nursing and Rehabilitation Center
4.3overall · 29 ratings combined
4.3★ on Google (29)
Sande Hafer
Oct 2025
Where do I begin. The list is long. First we were told this is a 5 star facility and stays fully staffed. This is not truthful at all. First night my friends were there, they let the Mr. hit his head. They don't answer the bell for long periods of time, leaving them in wet and nasty Depends. They do not care what the Mr and Mrs want to eat. The staff and kitchen have been told about it several times. The Mrs is on a soft diet. She actually got pizza that was blended to mush one day. Not edible. She doesn't like the other food, either. The Mr can handle finger food but wasn't getting enough. When I complained about it, a young man came in who was very rude. He brought in a very full plate of Chinese food, which is not finger food, and he proceeded to shove that food into his mouth. I told him he was not a baby, to allow him to eat like a man. Then it was discussed that there was a "special spoon" "somewhere" and that wd work. Haven't seen it yet. That young man continued to shove food in and say that next time he had to eat in the dining room. My friends do not want to. There are unanswered questions regarding insurance . They made the Mr wear other mens clothes and he was mad. He has plenty of his own clothes. I have been a good friend and advocate for this couple and filling in for family. The administrator and some staff have been rude to me and don't want to even acknowledge my concerns. Granted, there are some very nice staff including laundry supervisor and PT staff. Yet, the lack of concern of others should be addressed. There are not enough staff at night. The Mrs has rung that bell for long periods of time for necessary attention, and sometimes they don't even come. The Mr couldn't stand being in the nasty Depends so he got out of bed wandering around to find the bathroom. That is dangerous for him. This is the sweetest couple who never cause trouble and they should get their money's worth. Please don't respond with those form letter responses as in previous Reviews. Just please DO YOUR JOBS. Update...I have been banned from this facility because of my concerns. They do not want transparency.
Dede Mooney
May 2025
I’ve had two family members who lived at Southbrooke, and both times we had very good care. The staff, nurses and Drs were very caring, supportive and informative. Facility was always clean.
Peytons AccountMUAHAHA
May 2025
the food was cold, VERY RUDE nurses and doctors and said that lisa K hall didn't have a sign out page. Just like asking for a cup of ice like it hurts them so much to get it. i can't believe what they do to patients but If you don't like your job GO GET A NEW ONE AT THE STRIP CLUB!
Renee DeNicola
Apr 2025
I know someone that was in here for less than 4 days, and they were not properly given their medication as prescribed by the hospital. Patient relapsed and had to go back to the hospital by ambulance due to this neglect and flagrant dismissal of a specialist's instructions. They then lied to the ambulance personnel saying they didn't know this person was in distress until they called 30 minutes prior to ambulance arriving, when it had been reported to staff 7 hours prior to them being called. Filing complaint with TX HHS and will be contacting an attorney. Beware the artificially inflated rating on this facility - if you read the feedback a majority is from employees that work here.
Government Inspection History
8 inspection visits in the last three years, 18 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Feb 20, 2026Fire Safety StandardHealth Standard2 citations
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2026
Aug 6, 2025Health Complaint1 citation
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 8, 2025
Apr 23, 2025Health Complaint1 citation
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 24, 2025
Nov 22, 2024Fire Safety StandardHealth Standard6 citations
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 26, 2024
Ensure residents have reasonable access to and privacy in their use of communication methods.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 26, 2024
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 26, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 26, 2024
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 26, 2024
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Severity B of L: potential for minimal harm, patternCorrected Nov 26, 2024
Oct 17, 2024Health Complaint2 citations
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 18, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 18, 2024
May 5, 2024Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 6, 2024
Sep 22, 2023Fire Safety StandardHealth ComplaintHealth Standard4 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 25, 2023
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 25, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 29, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 25, 2023
Aug 31, 2023Health ComplaintInfection Control1 citation
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 4, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Southbrooke Manor Nursing and Rehabilitation Center offer?
Southbrooke Manor Nursing and Rehabilitation Center offers Skilled Nursing / Long Term Care.
Where is Southbrooke Manor Nursing and Rehabilitation Center located?
Southbrooke Manor Nursing and Rehabilitation Center is located at 1401 W Main St in Edna, Texas.
What do families say about Southbrooke Manor Nursing and Rehabilitation Center?
Reviews for Southbrooke Manor are decidedly mixed: several families describe serious problems with staffing, food quality, and basic care, while at least one family reports good, attentive nursing care for two relatives. The negative reports raise real safety concerns, including a reported medication error and slow response to call bells.
How did Southbrooke Manor Nursing and Rehabilitation Center do on recent health and safety inspections?
Southbrooke Manor Nursing and Rehabilitation Center had 8 government inspection visits in the last three years, with 18 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Southbrooke Manor Nursing and Rehabilitation Center?
Submit the Request Information form on this page to connect with Southbrooke Manor Nursing and Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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