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Shields Richmond Nursing Center

1919 Cutting Blvd

3.6(17 ratings)· Richmond average: 4.5

Shields Richmond Nursing Center — photo 11 / 5

Quick Facts

Total units
84
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
84
Respite care minimum stay
One week minimum for short-term respite
Rehab schedule availability
Physical therapy up to six days per week
Facility history
Serving the area since 1965
On-site wound specialist
Wound care surgeon on staff for complex wounds

What Families Think

Reviewers describe a run-down building in a rough neighborhood that is nonetheless kept clean, with staff widely praised for kindness and attentiveness despite being stretched thin. Concerns center on slow response times, inconsistent communication with families and doctors, and food quality, though several longer-term reviewers still recommend the facility overall.

The Good

  • Staff described as attentive, compassionate, and respectful
  • Facility kept clean despite an aged building
  • Social worker praised for communication during stressful transitions
  • No unpleasant odors noted by visitors
  • Rehabilitation and wound care specialists on staff

The Bad

  • Multiple reports of slow response to call buttons
  • Building and neighborhood described as run-down or unsafe-feeling
  • Food quality criticized as bland or repetitive
  • One report of poor communication from doctors and unattended patient needs

AI-generated from reviews and community data.

About Shields Richmond Nursing Center

Shields Richmond Nursing Center is a skilled nursing facility located in Richmond, California, providing high-quality medical care and rehabilitation services. Since 1965, Shields has served residents of Contra Costa and Alameda counties with a multidisciplinary team including physicians, nurses, therapists, psychologists, dietitians, and social service personnel.

The facility offers specialized medical care including post-surgical care, intravenous therapy, tracheotomy care, pain management, and parenteral nutrition therapy. A wound care surgeon on staff provides treatment for surgical incisions, pressure ulcers, diabetic wounds, and stasis ulcers. Palliative care is available for residents in the final stages of life, supported by nursing staff, social services, and coordinated hospice agencies. The center also provides daily assistance with activities of daily living such as grooming, showering, eating, and dressing.

Shields operates a state-of-the-art rehabilitation program built around physical agent modalities including ultrasound, diathermy, electrical stimulation, and specialized equipment. The program is implemented in conjunction with Accelerated Care Plus and features licensed, full-time geriatric therapists who provide physical therapy, occupational therapy, and speech-language pathology services. Treatment addresses orthopedic and neurological disorders and is available up to six days per week, from initial evaluation through discharge planning.

The facility provides a range of therapeutic services focused on helping residents return to their highest possible level of functioning. Occupational therapy assists with activities of daily living and independence, while speech therapy addresses communication and swallowing disorders. Physical therapists work with residents to improve mobility and prevent loss of function.

Residents have access to a variety of activities designed to meet their individual needs and preferences, including religious services, movies, outings, music, exercise, games, and social events. The dietary department provides nutritious meals with special therapeutic diets and alternate menu choices. Short-term respite stays are available with a minimum one-week stay, allowing families to take breaks from daily caregiving responsibilities.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.6overall · 17 ratings combined

3.6★ on Google (17)

Jose Pluma Castaneda

Apr 2026

via Google

Nurses takes a long time to go see the patients and doctors are not there to speak with patients family. There are no updates. I understand they are busy but at least another nurse should help them out. Also no updates from the nurses or doctors. This facility is not a good place, i do not recommend it because of this place my mom is back to the ER because blood pressure was too low and only medication that puts her to sleep, staff was unattended and not giving food or water. If i can give this place a zero i would.

Nazia Hasan

Sep 2024

via Google

My father has been at Shields skilled nursing for 2 months now. We were referred from Kaiser hospital and apprehensive given the mixed reviews. However, its been such an underrated gem and we’ve been very pleased with the experience overall. Cons- There's no question the facility is run down and it's not the greatest neighborhood to visit regularly. The PT/OT is somewhat limited to just putting the patient on a bike and doing minimal therapy especially when a patient needs a lot of cuing. Lack of rehab staff is likely the issue. Many pros- The nursing staff are friendly, attentive, compassionate, and as responsive as they can be with the nurse/patient ratios. We’ve also been incredibly impressed with the social worker, Aaron who’s been extremely communicative and patient in guiding us through this very complex and stressful time. The food is not gourmet but overall well balanced with fresh ingredients and well portioned. Overall, we feel incredibly grateful that our father is being treated with the respect, kindness, and attention he needs and deserves during his recovery.

Cathy Jamieson

Dec 2022

via Google

This facility is not in a great neighborhood, and the building itself looks pretty run down. But if you look beyond the exterior, they’ve got some of the important things down. To start, the facility is very clean. I witnessed a worker clean a rolling cart from top to bottom - he literally cleaned the wheels. Most importantly, the staff here is lovely. Practically every person we encountered was attentive, helpful, and a human. There are always pros and cons to a place like this, so here are a few more specifics: The food is not the best. Repetitive and a bit dull. That said, during the week when the main cook was there, the veggies were fresh and delicious. Speaking of delicious, you should check out the Tacos las Palmas food truck around the block. Not related to Shields, but quite a local gem. I’m surprised we didn’t catch Covid during our stay. I can’t expect the residents to stay masked up at all times, but some of the staff are a bit sloppy with masking as well. Some wear it under their nose and some pull it down to talk. I can see how an illness would spread very quickly once introduced. The security of the place seems good, and although the neighborhood isn’t nice I felt safe going to my car every night. Parking is terrible! The tiny lot is mostly reserved for staff - which I do not object to. But it can be tough to find parallel parking on the neighborhood streets. There is no HIPAA in a facility like this one. With two people to a room and some hard of hearing, doctor visits, physical therapy, and medical conversations are not private. The onsite doctor made no attempt to conduct visits in private, and I’m not sure it would have been possible if she tried. While we had a good stay here overall, there were a couple of notable issues. The staff naturally has to abide by all doctor instructions on a patient’s chart. Knowing that, I would have appreciated if the onsite doctor was better about updating that chart. For example, the staff would wake up the patient to give her melatonin to induce sleep. Several times this resulted in her being unable to get back to sleep. We repeatedly requested that the notes for this medicine get updated, but it took days. Once the doctor leaves for the evening or weekend, she is gone and cannot be reached. That seems inappropriate. This happened with several medications. Do not expect a schedule if you stay here. You will not know when a physical or occupational therapy session will occur, or when the doctor might pop in for a visit. You really can’t do any planning or set expectations. You just have to wait and go with the flow. The staff can be slow responding to the call button, resulting in patients sitting in their own waste. I don’t necessarily blame Shields for this, as the staff is in high demand. I never saw anyone lazing around or ignoring patients - everyone was working hard. They just can’t keep up. But when they do come, the staff is really great. Everyone is very respectful of the patients and treats them with kindness when cleaning or bathing them. This makes a huge difference for patients who are forced to give up their dignity due to injury or illness. I especially want to call out people like Muhammed, the nurse Maria, the nurse Tenzen, Marlett, and Olga. They were delightful and helpful and there are many more. The people are the most valuable asset Shields has. They made all the difference during our stay. We did have one unpleasant incident where staff tried to move the patient without consent or conversation. It was a scary moment for the patient. On the positive side, the administrator was responsive, professional, and empathetic when we brought the matter to his attention. I suspect he is the reason the facility is so well run. Overall, I would recommend this place. Provided the current management and staff are in place, Shields is a good choice for recuperation.

Rachael Williamson

Dec 2022

via Google

I am currently a resident and will be for the next fee weeks. So the building is a little beat up, but clean . The food is nasty, I'm not going to lie. The reason I give them 4 stars is the staff. Everyone I have encountered is attentative and caring and full of personality. All staff including laundry, activities, housekeeping, physical therapy and nursing staff. I can be a little much, and they are cool rollin with it. Luv em'

Eliz May B Griffintwo

Aug 2019

via Google

I recently went to here to visit my neighbor. I was really surprised when I walked in. The lady at the front desk was really pleasant. This facility had no stinky odor. It had a nice clean smell. The place and rooms were clean. Great Job Staff. A++++

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Frequently Asked Questions

What types of care does Shields Richmond Nursing Center offer?

Shields Richmond Nursing Center offers Skilled Nursing / Long Term Care.

Where is Shields Richmond Nursing Center located?

Shields Richmond Nursing Center is located at 1919 Cutting Blvd in Richmond, California.

What do families say about Shields Richmond Nursing Center?

Reviewers describe a run-down building in a rough neighborhood that is nonetheless kept clean, with staff widely praised for kindness and attentiveness despite being stretched thin. Concerns center on slow response times, inconsistent communication with families and doctors, and food quality, though several longer-term reviewers still recommend the facility overall.

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