3737 Catalpa Ave
4.1(14 ratings)
CMS Care Compare
Reviews of Shenandoah Valley Health and Rehab are sharply divided, with several families praising the warmth of individual staff members while others describe serious lapses in emergency response and slow attention to residents. The facility offers a full continuum from short-term rehab to long-term skilled nursing, memory care, and respite services, but the negative reviews raise real concerns about safety and staff responsiveness.
AI-generated from reviews and community data.
Shenandoah Valley Health And Rehab is a senior living community in Buena Vista, Virginia offering Skilled Nursing / Long Term Care. Families rate it 4.1 out of 5 across 14 reviews.
Shenandoah Valley Health and Rehab is a skilled nursing facility in Buena Vista, Virginia, operated by Trio Healthcare. The community provides short-term rehab-to-home services, skilled nursing care, long-term care, rehabilitation therapy, memory care, and respite care services.
The facility emphasizes personalized care centered on understanding each resident's unique needs and goals. The care team is committed to delivering proactive care with warmth and empathy, forming authentic connections with patients and residents while honoring their individual circumstances.
Shenandoah Valley Health and Rehab offers a range of amenities and activities designed to bring joy to life and nourish the hearts, minds, and souls of residents. The community welcomes both short-term and long-term stays, supporting residents through their recovery and long-term care needs.
The facility maintains support services to help residents and families navigate payment options and understand eligibility requirements for care services. The community is committed to maintaining compliance and accessibility standards for all visitors and residents.
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Help Me Choose4.1overall · 14 ratings combined
4.1★ on Google (14)
janelle caldwell
Jun 2026
A big shout out to Shenandoah Valley Health and Rehab for always having caring and compassionate staff, always easy to work with especially Kira and Lauren. Looking forward to working with them in the future and continuing to provide care in our community. Thank you Americare Plus Lexington
Anissa Perkins
Apr 2026
Went to Easter egg hunt and a few staff members were very rude, Donna and Andrew to be specific, could have been a nicer time. Thank you to Angie for making us feel welcome and the hunt was great itself!
Katherine McDaniel
Feb 2026
If I could make it a ZERO star...I would. Our family had a loved one who was 97 fall in his room. They got him up but did not call emergency services or get him treated. The next day after having an altered mental state they finally decided to call for services. Our loved one has now been transfered from the local hospital to a larger one in Roanoke and has been diagnosed with a brain bleed! Our family thinks this situation was downplayed and the facility waited to long for appropriate medical care. Irresponsibility at its highest!
Joseph Hopkins
Dec 2025
Great team and culture here. I really enjoyed my visit.
Cheryl C Link
Apr 2025
My mom is there and I can't say enough nice things about all of the staff. They are all angels!
5 inspection visits in the last three years, 42 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 17, 2025
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 17, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 1, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 1, 2024
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Apr 1, 2024
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Apr 1, 2024
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Apr 1, 2024
Observe each nurse aide's job performance and give regular training.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Apr 1, 2024
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Apr 1, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 1, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 1, 2024
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 1, 2024
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 23, 2023
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2023
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G of L: actual harm, isolatedCorrected Jun 25, 2021
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 25, 2021
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 20, 2021
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 25, 2021
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2021
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 25, 2021
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 25, 2021
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 25, 2021
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 25, 2021
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 25, 2021
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 25, 2021
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 25, 2021
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 25, 2021
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 5, 2021
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 5, 2021
Have proper power supply for life support equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 5, 2021
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 5, 2021
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2019
Meet other general requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2019
Provide enough food/fluids to maintain a resident's health.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2019
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2019
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2019
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2019
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Shenandoah Valley Health And Rehab offers Skilled Nursing / Long Term Care.
Shenandoah Valley Health And Rehab is located at 3737 Catalpa Ave in Buena Vista, Virginia.
Reviews of Shenandoah Valley Health and Rehab are sharply divided, with several families praising the warmth of individual staff members while others describe serious lapses in emergency response and slow attention to residents. The facility offers a full continuum from short-term rehab to long-term skilled nursing, memory care, and respite services, but the negative reviews raise real concerns about safety and staff responsiveness.
Shenandoah Valley Health And Rehab had 5 government inspection visits in the last three years, with 42 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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