Shaughn
Dec 2024
Brooke is very sweet, look forward to her coming. She loves my cat like I do. - Pat
Quick Facts
- Medicare quality
- 4.0 of 5 stars
- Medicare certified
- Since 1991
- Service type
- Home health and hospice care
- Reviewer highlight
- Named nurses praised repeatedly by families
Home Health Compare
What Families Think
Families who have used Serenity Homecare consistently describe the nurses and office staff as attentive, caring, and responsive. Reviewers highlight specific staff members by name, suggesting personal, consistent relationships with clients and their families.
The Good
- Nurses described as caring and attentive
- Office staff responsive when help is needed
- Staff praised by name for personal attention
- High marks across multiple Google reviews
The Bad
- No published pricing information available
AI-generated from reviews and community data.
Serenity Homecare is a home health agency serving West Monroe, Louisiana offering At-Home Care and Home Health. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 4.6 out of 5 across 9 reviews.
About Serenity Homecare
Serenity Homecare is a home health and hospice community in West Monroe, Louisiana.
Families rate Serenity Homecare 4.6 out of 5 based on 9 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care at Serenity Homecare
At-Home CareHome Health
Amenities
Room Amenities
- Emergency Call System
Community Amenities
- 24-Hour Staff
- Medication Management
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Help Me ChooseReviews of Serenity Homecare
4.6overall · 9 ratings combined
4.6★ on Google (9)
Taylor Dickens
Dec 2024
Savannah Hipp is the best! She is always attentive and caring for her patients and their loved ones.
katie bodine
Jul 2023
Very sweet and patient nurses who truly care for your well being I couldn't ask for better nurses to come and help my grandmother.
Linda Orr
Jan 2022
I've received service from Serenity homecare for over a year now and I've had excellent service. My nurse is wonderful and caring and the staff in the office if I need anything they are right on it.
Judy Cousans
Nov 2020
Knowledgeable and very caring staff!
Medicare Quality of Care
Serenity Homecare is a Medicare-certified home health agency (certified since 1991). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
4.0 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
5.0 / 5 patient survey rating
- Would definitely recommend the agency88%US 79%
- Rated their overall care 9 or 10 out of 1087%US 85%
- Care was given in a professional way92%US 89%
- The team communicated well89%US 86%
- The team discussed medicines, pain and home safety91%US 82%
53 completed patient surveys, 27% response rate.
Hospital outcomes
- Discharged to the community64%US 80%Worse than
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)15%US 11%Same as
How patients did
- Care started within 2 days of referral100%US 94%
- Patients got better at walking or moving around90%US 83%
- Patients got better at getting in and out of bed95%US 83%
- Patients got better at bathing93%US 86%
- Patients' breathing improved83%US 85%
- Patients got better at taking medications correctly96%US 81%
- Patients who had a fall with major injury (lower is better)5%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations52%US 61%
Service area
Serenity Homecare reports serving 24 ZIP codes, including Monroe, West Monroe, Bastrop, Bernice, Calhoun, Choudrant, Collinston, Columbia, Downsville, Dubach and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 197296. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Serenity Homecare offer?
Serenity Homecare offers At-Home Care and Home Health.
Where is Serenity Homecare located?
Serenity Homecare is located at 3602 Cypress St Unit A in West Monroe, Louisiana.
What do families say about Serenity Homecare?
Families who have used Serenity Homecare consistently describe the nurses and office staff as attentive, caring, and responsive. Reviewers highlight specific staff members by name, suggesting personal, consistent relationships with clients and their families.
Does Medicare cover care from Serenity Homecare?
Yes. Serenity Homecare is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.0 out of 5 stars.
Do I need a referral to use Serenity Homecare?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Serenity Homecare?
Submit the Request Information form on this page to connect with Serenity Homecare and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Serenity Homecare? Claim this listing to update photos, pricing, and details. It's free.
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