MyLivingChoice

Serenity Homecare

3602 Cypress St Unit A

4.6(9 ratings)· West Monroe average: 4.2

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Serenity Homecare, photo 1

Quick Facts

Medicare quality
4.0 of 5 stars

Home Health Compare

Medicare certified
Since 1991
Service type
Home health and hospice care
Reviewer highlight
Named nurses praised repeatedly by families

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Families who have used Serenity Homecare consistently describe the nurses and office staff as attentive, caring, and responsive. Reviewers highlight specific staff members by name, suggesting personal, consistent relationships with clients and their families.

What reviewers praise

  • Nurses described as caring and attentive
  • Office staff responsive when help is needed
  • Staff praised by name for personal attention
  • High marks across multiple Google reviews

What reviewers flag

  • No published pricing information available

AI-generated from reviews and community data.

Serenity Homecare is a home health agency serving West Monroe, Louisiana offering At-Home Care and Home Health. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 4.6 out of 5 across 9 reviews.

About Serenity Homecare

Serenity Homecare is a Medicare-certified home health agency serving clients in West Monroe, Louisiana. The agency has been in operation since 1991 and provides skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits. It holds a CMS quality star rating of 4.0 of 5.

Reviewers consistently praise the agency's staff for their attentiveness, patience, and genuine care. One reviewer noted "very sweet and patient nurses who truly care for your well being," while another reported receiving excellent service over more than a year, with office staff responsive to any needs that arose. Families highlight the personal connections their caregivers build, including attention to details like relationships with household pets.

Types of Care at Serenity Homecare

At-Home CareHome Health

Amenities

Room Amenities

  • Emergency Call System

Community Amenities

  • 24-Hour Staff
  • Medication Management

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Reviews of Serenity Homecare

4.6overall · 9 ratings combined

4.6★ on Google (9)

Shaughn

Dec 2024

via Google ↗ · Report

Brooke is very sweet, look forward to her coming. She loves my cat like I do. - Pat

Taylor Dickens

Dec 2024

via Google ↗ · Report

Savannah Hipp is the best! She is always attentive and caring for her patients and their loved ones.

katie bodine

Jul 2023

via Google ↗ · Report

Very sweet and patient nurses who truly care for your well being I couldn't ask for better nurses to come and help my grandmother.

Linda Orr

Jan 2022

via Google ↗ · Report

I've received service from Serenity homecare for over a year now and I've had excellent service. My nurse is wonderful and caring and the staff in the office if I need anything they are right on it.

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By submitting, you're okay with us and Serenity Homecare reaching out by phone, email or text.Always free for families. You choose which agencies hear from you, and we never rank agencies by what they pay us. An agency we introduce you to pays us a flat fee for the introduction, whether or not you hire them, never you. Those agreements are our only tie to the agencies we list. If an agency stops meeting our qualifications, for example its licence lapses, we stop listing it as an option. How we work · FAQ

Medicare Quality of Care

Serenity Homecare is a Medicare-certified home health agency (certified since 1991). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

4.0 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

What patients say

5.0 / 5 patient survey rating

  • Would definitely recommend the agency88%US 79%
  • Rated their overall care 9 or 10 out of 1087%US 85%
  • Care was given in a professional way92%US 89%
  • The team communicated well89%US 86%
  • The team discussed medicines, pain and home safety91%US 82%

53 completed patient surveys, 27% response rate.

Hospital outcomes

  • Discharged to the community64%US 80%Worse than
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)15%US 11%Same as

How patients did

  • Care started within 2 days of referral100%US 94%
  • Patients got better at walking or moving around90%US 83%
  • Patients got better at getting in and out of bed95%US 83%
  • Patients got better at bathing93%US 86%
  • Patients' breathing improved83%US 85%
  • Patients got better at taking medications correctly96%US 81%
  • Patients who had a fall with major injury (lower is better)5%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations52%US 61%

Service area

Serenity Homecare reports serving 24 ZIP codes, including Monroe, West Monroe, Bastrop, Bernice, Calhoun, Choudrant, Collinston, Columbia, Downsville, Dubach and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 197296. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Serenity Homecare offer?

Serenity Homecare offers At-Home Care and Home Health.

Where is Serenity Homecare located?

Serenity Homecare is located at 3602 Cypress St Unit A in West Monroe, Louisiana.

What do families say about Serenity Homecare?

Serenity Homecare carries a 4.6 out of 5 rating from 9 Google reviews. Families who have used Serenity Homecare consistently describe the nurses and office staff as attentive, caring, and responsive. Reviewers highlight specific staff members by name, suggesting personal, consistent relationships with clients and their families. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from Serenity Homecare?

Yes. Serenity Homecare is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.0 out of 5 stars.

Do I need a referral to use Serenity Homecare?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Serenity Homecare?

Submit the Request Information form on this page, or contact Serenity Homecare directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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