Haily Kwok
Aug 2025
Lety and my uncle station nurses are super great, very patience n hard working The rest horrible, lazy, sit n talk, the 1station the worse, bad attitude so call supervisor, Angie, she worth nothing, she didn't do her routine, bad management, I see them through, There supposed three people in the front facing the front door, but they were disappeared or they actually sitting out there but probably on their phone again,.who knows!.on 8/22, Sat, they let my uncle walked out to the front then the street n then down the hills to 711, two long blocks..they neglected surroundings n not responsible to what they said,..no one try to even look at my uncle body, legs to see if he felt, hurt, they let him walked back to his room by himself good thing I was there when they found him, I asked the nurse to check his body but she said he looked ok..??!do not place your family here and stay away from these nurses, they don't care they don't concern, they don't care if he eats They just say finish they took away his meal tray..I would like to talk to the person in charge of this facility but not just Brenda, for your neglected for my uncle it can cause him injury life threatening, people speed on that street, supervisor June refused to provide me Brenda email I am concern for my uncle safety will it happen again? No one seems care I'll contact the state, CDPH n file a complaint Someone has to address this incident I will not recommend this home to any family, go find a quality home for your love who provides more care Our parents are very precious, they getting old n need need, we rely on them but what they do to our parents! Terrible!..so funny,.the front desk staff questioned me when I walked up with my uncle lunch , " where were you " ? I supposed to be the one who asked her and all of other people " WHERE WERE YOU ALL WHEN MY UNCLE WALKED OUT THE FRONT DOOR"????????!!!! She was lucky, I was more concerned bout my uncle safety that moment other wise I would have SCREAMMM IN HER EAR!!! Pay respect to the residents n their family, without them you wouldn't even have this job!
