Chris
Jul 2026
Grate experience everything was good very nice staff was very sweet and friendly 10 out a 10
Ridgeway Post Acute
523 Hayes Lane
4.1(58 ratings)
1 / 5Quick Facts
- CMS Rating
- Four-Star Quality Measures Rated by CMS
- Room Type
- Semi-private rooms for recovering residents
- Care Focus
- Post-surgical and short-term rehabilitation focus
What Families Think
Ridgeway Post Acute is a skilled nursing and rehabilitation facility in Petaluma where many families and residents praise the warmth and dedication of nursing staff, CNAs, and therapy teams. However, a number of serious reviews describe slow response to call buttons, inadequate hygiene care, and lapses in attentiveness that families found alarming, alongside praise from others who felt well cared for during rehab stays.
The Good
- Staff frequently described as kind and attentive
- Physical and occupational therapy praised as effective
- CMS Four-Star Quality Measures rating
- Admissions process described as smooth and organized
- Residents can enjoy outdoor yard visits
The Bad
- Multiple reports of slow or unanswered call button response
- Several serious complaints about hygiene and bathing neglect
- One report of rough handling and disrespectful staff behavior
- Some reviewers criticized food quality
AI-generated from reviews and community data.
About Ridgeway Post Acute
Ridgeway Post Acute is a skilled nursing and short-term rehabilitation facility located in Petaluma, California, serving Sonoma County. The community provides 24-hour skilled nursing care for individuals recovering after surgery, illness, or injury.
Ridgeway Post Acute has been recognized by the Centers for Medicaid and Medicare Services (CMS) as a Four-Star Quality Measures Rated facility, a rating system that evaluates nursing homes based on health inspections, staffing, and quality measures.
Residents stay in semi-private rooms designed to offer comfort and privacy during recovery. The community encourages residents to bring personal comforts from home to help make their stay feel familiar, and staff are available to assist with individual needs.
Prospective residents and families are invited to tour the facility to see the environment and care approach firsthand before choosing Ridgeway Post Acute for rehabilitation or skilled nursing services.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
4.1overall · 58 ratings combined
4.1★ on Google (58)
Vicky Woldemar
Jul 2026
I visited my mother and she’s being well taken care of. Everybody seems really sweet and kind. She loves being at Ridgeway.
Jack Gulbrandsen
Jun 2026
My grandfather spent 3 weeks here post surgery.<br>Staff was delightful to work with, professional, courteous, and very helpful. The whole onboarding process was a breeze, thanks to the wonderful admissions coordinator. Both the nurses and nurses assistants were top notch to work with, my grandfather said he felt like he was on vacation.<br>Overall cleanliness and tidiness was up to par across the board. I would absolutely recommend a friend or other family member to this facility!
Jack Gulbrandsen
Jun 2026
My grandfather spent 3 weeks here post surgery. Staff was delightful to work with, professional, courteous, and very helpful. The whole onboarding process was a breeze, thanks to the wonderful admissions coordinator. Both the nurses and nurses assistants were top notch to work with, my grandfather said he felt like he was on vacation. Overall cleanliness and tidiness was up to par across the board. I would absolutely recommend a friend or other family member to this facility!
B F
Jun 2026
WHILE I'M NEW, I STILL KNOW THE GAME... THE STAFF IS NICE BUT VERY INCOMPETINT. I HAVE BROKEN LEG AND I WOULD NOT LIKE TO COME HERE WITH A BRKOEN LEG. I was in a hospital, and transfered here and the people are nice, but friendly. This place is friendly and as it should be. The food is horrendous !!!! The way they do things is insane. If you have any scents about you, you won't come here.
Frequently Asked Questions
What types of care does Ridgeway Post Acute offer?
Ridgeway Post Acute offers Skilled Nursing / Long Term Care.
Where is Ridgeway Post Acute located?
Ridgeway Post Acute is located at 523 Hayes Lane in Petaluma, California.
What do families say about Ridgeway Post Acute?
Ridgeway Post Acute is a skilled nursing and rehabilitation facility in Petaluma where many families and residents praise the warmth and dedication of nursing staff, CNAs, and therapy teams. However, a number of serious reviews describe slow response to call buttons, inadequate hygiene care, and lapses in attentiveness that families found alarming, alongside praise from others who felt well cared for during rehab stays.
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