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Richmond Pines Healthcare and Rehabilitation Center

Highway 177 S

3.5(24 ratings)

Richmond Pines Healthcare and Rehabilitation Center, photo 1

Quick Facts

Total units
105
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
105
Capacity
Licensed for up to 105 residents
Stay Length Flexibility
Offers short-term stays as well as long-term care

What Families Think

Richmond Pines Healthcare and Rehabilitation Center is a skilled nursing and long-term care facility in Hamlet, NC, with mixed reviews. Most reviewers praise the cleanliness, friendly staff, and quality of rehab care, while one reviewer described a serious lapse in care preparedness for a new patient.

The Good

  • Reviewers describe facility as very clean
  • Staff described as polite, kind, and welcoming
  • Positive rehab outcomes reported after weeks-long stays
  • Residents described as thriving in daily activities
  • Good food quality noted by a reviewer

The Bad

  • One report of missing equipment and medicine at admission
  • One report of broken air conditioning in a resident's room
  • One report of staff prioritizing paperwork over patient comfort

AI-generated from reviews and community data.

Richmond Pines Healthcare and Rehabilitation Center is a senior living community in Hamlet, North Carolina offering Skilled Nursing / Long Term Care. Families rate it 3.5 out of 5 across 24 reviews.

About Richmond Pines Healthcare and Rehabilitation Center

Richmond Pines Healthcare And Rehabilitation Cente is a skilled nursing / long term care community in Hamlet, North Carolina. The community is licensed for up to 105 residents.

Families rate Richmond Pines Healthcare And Rehabilitation Cente 3.5 out of 5 based on 24 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Richmond Pines Healthcare and Rehabilitation Center

Skilled Nursing / Long Term Care

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Reviews of Richmond Pines Healthcare and Rehabilitation Center

3.5overall · 24 ratings combined

3.5★ on Google (24)

Lois Fitzpatrick

Jun 2026

via Google

If you ou care for someone, do not send them here!! Despite being aware of a patients scheduled transfer from another facility, nothing was prepared for their arrival. The room had none of the equipment the patient needed: walker, commode, etc. The air conditioning zone for that room was broken. Needed medicines, including relievers for a patient recovering from surgery, were not available. The staff seemed more concerned with getting their forms signed than with the patient's comfort. I cannot recommend this facility to anyone.

Crystie Lee

Jan 2026

via Google

We visited my MIL today and it was a wonderful visit! The staff at Richmond Pines was welcoming and friendly. The facility was very clean and so sweetly decorated for Christmas. Fran, the Director of Admissions, is just precious and she takes such good care of the residents - you can see that she is loved! My MIL has come out of her shell and is involved in the daily activities and is really thriving. Thank you to Fran and all the staff who do such an amazing job!

Brenda Thomas

Sep 2025

via Google

My sister was at Richmond Pines for rehab, 7.5 weeks. Excellent care from maintenance all the way up to Administrator of the entire facility. Food was good also. Thank you staff for everything you did! Brenda T

shana jackson

Mar 2025

via Google

I have recently visited this awesome facility! I was highly impressed to say the least! It was very clean and from what I could see the patients seemed to be well taken care of. What really surprised me about this facility was the smell!! It actually smelled good! It smelled clean. The staff I encountered were all polite and kind. They were eager to help. The whole environment was warm and welcoming. In my opinion richmond pines is a wonderful place. I would recommend them to anyone needed their facilities and services!!!

Belinda Kelly

Jun 2024

via Google

Here at Richmond Pines we try to make residents and families feel like home. We, the staff treat the residents like they are our Nana and Papa. Its a Wonderful staff great place to consider home away from home even if it just a short-term stay. Consider Richmond Pines for any of your rehabilitation or long-term care. Looking forward to the Reopening. I miss everyone.

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Government Inspection History

5 inspection visits in the last three years, 31 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 18, 2025Health Standard5 citations
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 16, 2026

  • Provide bedrooms that don't allow residents to see each other when privacy is needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 16, 2026

  • Ensure that residents are free from significant medication errors.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 16, 2026

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 16, 2026

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 16, 2026

Jan 15, 2025Health Complaint1 citation
  • Post nurse staffing information every day.

    Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Jan 27, 2025

Sep 18, 2024Fire Safety StandardHealth Standard6 citations
  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2024

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2024

May 12, 2022Fire Safety StandardHealth Standard16 citations
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 13, 2022

  • Ensure each resident receives an accurate assessment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 13, 2022

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 13, 2022

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 13, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 13, 2022

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 13, 2022

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2022

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 13, 2022

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 13, 2022

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 13, 2022

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 13, 2022

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 13, 2022

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 13, 2022

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 13, 2022

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 13, 2022

  • Ensure electrical receptacles or cover plates have distinctive color or marking.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 1, 2022

Jul 16, 2020Fire Safety Standard3 citations
  • Properly install and monitor supervisory attachments on automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 10, 2020

  • Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 10, 2020

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 10, 2020

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Richmond Pines Healthcare and Rehabilitation Center offer?

Richmond Pines Healthcare and Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Richmond Pines Healthcare and Rehabilitation Center located?

Richmond Pines Healthcare and Rehabilitation Center is located at Highway 177 S in Hamlet, North Carolina.

What do families say about Richmond Pines Healthcare and Rehabilitation Center?

Richmond Pines Healthcare and Rehabilitation Center is a skilled nursing and long-term care facility in Hamlet, NC, with mixed reviews. Most reviewers praise the cleanliness, friendly staff, and quality of rehab care, while one reviewer described a serious lapse in care preparedness for a new patient.

How did Richmond Pines Healthcare and Rehabilitation Center do on recent health and safety inspections?

Richmond Pines Healthcare and Rehabilitation Center had 5 government inspection visits in the last three years, with 31 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Richmond Pines Healthcare and Rehabilitation Center?

Submit the Request Information form on this page to connect with Richmond Pines Healthcare and Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

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