Lisa Whistler
Feb 2026
I want to start by saying that the staff are truly amazing, we put our loved one there in June 2025 and have opted to do a choice package that would save her some money in the long-term care , never thought that her stay would be short lived, due to unforeseen circumstances and she suddenly passed away 4 months into her stay. What upsets us is that the money put down was a very large sum and the staff tried to negotiate with upper Mgmt. to get us a refund even going to the VP of the Company who said no flat out no consideration on his part, how can a company consciously, keep that kind of money and not feel bad about it( five figures) so the rent was paid for a room for her for 2 years and she passes now they are double dipping and collecting money again on that said room. Very disappointed with the financial aspect of it, the care which is not cheap to any person who needs. I think some rules should be broken there is always a rare case that is not expected. I bet I don't get a reply from the owner or VP that' s how the rich get richer and we keep busting the grind total rip off, I just hope they can live with their selves.... I would like to personally thank Maria from Richland Woods to take the time to research our situation and they came to a resolution which we thought was very generous. Again, thank you all for taking such great care of our loved one while she was there.






