Tammy Cook
Mar 2026
The Nurses has been coming to see me a few months they have been great
Quality First Home Care
500 S James Campbell Blvd A4(7 ratings)· Columbia average: 4.4
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1 / 2Quick Facts
- Medicare quality
- 4.0 of 5 stars
- Medicare certified
- Since 1982
- Ownership
- Locally owned home health agency
- Certification
- Medicare-certified home health agency
- Service area
- Serves 29 counties in West and Middle Tennessee
- Founded
- Established in 2001
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of Quality First Home Care are sharply mixed, with one reviewer praising responsive, caring nurses while two others describe serious problems with nursing judgment, management transparency, and communication. The agency has a 4 out of 5 rating from a small sample of 7 Google reviews.
What reviewers praise
- Physical therapist praised as great
- Some caregivers and PT staff called gems
- One reviewer says nurses have been great
What reviewers flag
- One report of a nurse making false accusations and misjudgments
- One reviewer describes management as untransparent and unresponsive
- Difficulty reaching senior supervisors after repeated attempts
AI-generated from reviews and community data.
Quality First Home Care is a home health agency serving Columbia, Tennessee offering At-Home Care and Home Health. Families rate it 4.0 out of 5 across 7 reviews.
About Quality First Home Care
Quality First Home Care is a Medicare-certified home health agency serving clients in Columbia, Tennessee. The agency has been in operation since 1982 and provides skilled nursing, physical therapy, occupational therapy, speech therapy, and home health aide visits.
The agency holds a 4.0 out of 5 CMS quality star rating. Reviewers' experiences have been mixed. Some praised nursing and therapy staff, while others reported concerns about clinical decision-making and management transparency. One reviewer wrote, "The Nurses has been coming to see me a few months they have been great." Physical therapy received consistent positive mentions across reviews, though some families experienced difficulties with nursing assessments and care coordination.
Types of Care at Quality First Home Care
At-Home CareHome Health
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Help Me ChooseReviews of Quality First Home Care
4overall · 7 ratings combined
4★ on Google (7)
Mark White
Aug 2022
If I could give zero stars I would. I will say there are a few gems of caregivers and PT within this organization, so I applaud them and have personally thanked them for their care with my father. But if you’re looking for care, I suggest Visiting Angels or private duty or Burger King, because the management of this association and transparency is below subpar. I suggest doing appropriate research for your family’s needs and ask all questions you feel warranted, including home many smoke breaks their staff needs in a given day. Ask about working hours and lunch breaks. Ask about what care will be done and should be done daily. I strongly ask for copies of all documentation and keep in a secured area. Ask for a complete list of staff that will be any part of your families care all the way to upper management. Be a patient advocate for your families. Update: 8/25/22 1029 pm still no updates or changes per the emails they have sent me. Very empty words and promises. Do yourself a favor and your family, stay away from this company!!! If they show up in your google search ignore and delete!!! 4 attempts to reach a senior supervisor no return email or contact information.
That one Anon Girl
Jan 2018
The phiscal therapist is great but the nursing is horrible! The nurse didn’t know you bruise when you take a lot of blood thinners and tried telling us that someone did this to my grandpa and tried accusing us, then she said he had pneumonia when he didn’t and wouldn’t let us drive him to the hospital, she told the ambulance driver that we had to use the ambulance even though we tried taking him in the car and tried to get him there on our own and wouldn’t listen to us. We didn’t even know she called an ambulance until they pulled into our driveway! Then she stayed at our house for an extra half hour because it was cold out and she kept making excuses not to leave even though the patient was gone and we had to get to the hospital to be with him. Worst experience ever with a nurse just horrible.
Medicare Quality of Care
Quality First Home Care is a Medicare-certified home health agency (certified since 1982). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
4.0 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Home health aide
What patients say
5.0 / 5 patient survey rating
- Would definitely recommend the agency90%US 79%
- Rated their overall care 9 or 10 out of 1092%US 85%
- Care was given in a professional way94%US 89%
- The team communicated well92%US 86%
- The team discussed medicines, pain and home safety89%US 82%
232 completed patient surveys, 30% response rate.
Hospital outcomes
- Discharged to the community85%US 80%Better than
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)14%US 11%Same as
How patients did
- Care started within 2 days of referral100%US 94%
- Patients got better at walking or moving around94%US 83%
- Patients got better at getting in and out of bed96%US 83%
- Patients got better at bathing95%US 86%
- Patients' breathing improved91%US 85%
- Patients got better at taking medications correctly94%US 81%
- Patients who had a fall with major injury (lower is better)3%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations79%US 61%
Service area
Quality First Home Care reports serving 38 ZIP codes, including Columbia, Ardmore, Belfast, Chapel Hill, Cornersville, Culleoka, Dellrose, Elora, Ethridge, Fayetteville and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 447184. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Quality First Home Care offer?
Quality First Home Care offers At-Home Care and Home Health.
Where is Quality First Home Care located?
Quality First Home Care is located at 500 S James Campbell Blvd A in Columbia, Tennessee.
What do families say about Quality First Home Care?
Quality First Home Care carries a 4.0 out of 5 rating from 7 Google reviews. Reviews of Quality First Home Care are sharply mixed, with one reviewer praising responsive, caring nurses while two others describe serious problems with nursing judgment, management transparency, and communication. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from Quality First Home Care?
Yes. Quality First Home Care is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.0 out of 5 stars.
Do I need a referral to use Quality First Home Care?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Quality First Home Care?
Submit the Request Information form on this page, or contact Quality First Home Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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