47 East Main Street
3.4(18 ratings)
CMS Care Compare
Families describe a mixed experience at Quaboag, with several praising the rehab team's skill and warmth during short-term recoveries, while others raise serious concerns about care and communication in the locked dementia unit. Reviews swing sharply between five-star gratitude for specific staff and one-star accounts of dismissed medical concerns.
AI-generated from reviews and community data.
Quaboag Rehabilitation & Skilled Care Center is a senior living community in West Brookfield, Massachusetts offering Skilled Nursing / Long Term Care. Families rate it 3.4 out of 5 across 18 reviews.
Quaboag Rehabilitation & Skilled Care Facility is a skilled nursing center in West Brookfield, Massachusetts, operated as part of Ascentria Care Alliance, a large non-profit community service organization in New England. The facility is committed to providing seniors in West Brookfield and surrounding communities with skilled nursing care in a quality healthcare setting.
The center maintains strong staffing levels with dedicated, compassionate caregivers and emphasizes patient satisfaction and positive outcomes. The facility has invested in well-appointed settings and amenities to create an exceptional healthcare environment.
Quaboag offers designated short-term care accommodations and a spacious rehabilitation gym. Rehabilitative therapies, including physical, occupational, and speech therapy, are available seven days a week when clinically indicated.
The facility is Medicare and Medicaid certified and contracts with other managed care insurances, making it accessible to patients with various insurance coverage.
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Help Me Choose3.4overall · 18 ratings combined
3.4★ on Google (18)
Niki Willis
May 2026
I would like to recognize Wendy Sears, Unit Manager on the Subacute Unit, for the exceptional care, leadership, and compassion she provides every day. Wendy consistently goes above and beyond to ensure residents receive high-quality care while also supporting families through every step of the rehabilitation process.
Nancy Gresenz
Aug 2025
Nancy was in the Dementia area at Quabaug Rehab and Skilled Care Center for 3 weeks following a fall. While there we probably encountered a dozen staff personnel including Nurses, O/T's, P/T's and Speech Pathologists. Every one of them was friendly to Nan and I. All were knowledgeable, timely, accommodating and frequently provided tips to help me in my future care giving. Being there and supporting them with Nan that length of time was a positive education for us. Thanks to all staff members there.
Levi Noone
Aug 2025
Nurses refused my grandma a simple ice pack for her leg because she didn’t have an “order” for one. Like that is complete bs, I don’t care if she has an order or not. If you are considering sending a loved one there, I would rethink your decision.
Cindy Vallone
Jan 2025
My mom went into this facility from Baystate Hospital. She was at Red Stone East Longmeadow short term took a fall there. Hard time holding food down . So from Redstone, Baystate to this place. Heard good things so hopes were high. It was good until the locked unit for dementia patients. Her whole stay in dementia unit she had no TV. I offered to bring one in but nope. She started sleeping during the day where I couldn't wake her. I was also was told she was complaining she couldn't breath. They defended themselves with giving oxygen and so on. I explained more then once that was NOT her normal. She doesn't need oxygen 24/7 . They disagreed and basically explained they knew what they were doing. My mom came home for 2 days AGAINST MY WISHES. Probably good she did because she had pneumonia . Hence why she couldn't breath . Off in ambulance she went never to return home again. She passed away within so many days later.
Ronalie Nichols
May 2024
My husband David was a patient at Quaboag Rehabilitation for over a week. He came home on May 19th 2024. We had such a positive experience that we would highly recommend this facility. The staff were all helpful, efficient and, as David began to feel better, we even had fun with them. His stay was everything we could have hoped for. We would like to take this opportunity to thank them publicly. We were treated like family and will be forever grateful.
4 inspection visits in the last three years, 11 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 15, 2025
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 15, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 15, 2025
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 6, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 6, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 3, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 3, 2024
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 3, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 3, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 3, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 9, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Quaboag Rehabilitation & Skilled Care Center offers Skilled Nursing / Long Term Care.
Quaboag Rehabilitation & Skilled Care Center is located at 47 East Main Street in West Brookfield, Massachusetts.
Families describe a mixed experience at Quaboag, with several praising the rehab team's skill and warmth during short-term recoveries, while others raise serious concerns about care and communication in the locked dementia unit. Reviews swing sharply between five-star gratitude for specific staff and one-star accounts of dismissed medical concerns.
Quaboag Rehabilitation & Skilled Care Center had 4 government inspection visits in the last three years, with 11 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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