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Pu‘uwai ‘O Makaha Health Services

84-390 Jade Street

2.8(12 ratings)

Pu‘uwai ‘O Makaha Health Services, photo 1

Quick Facts

Total units
93
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
93
Facility age
Operating on Wai‘anae Coast since 1979
Respite care
Short-term respite stays available for caregivers
Therapy services
On-site inpatient PT, OT, and speech therapy
Hospice partnership
Collaborates with hospice providers for end-of-life care

What Families Think

Reviews of Pu‘uwai ‘O Makaha are sharply divided: some patients praise attentive nursing, rehab therapy, and a peaceful rural setting, while family members of long-term residents report serious lapses in basic hygiene care, understaffing, and slow response to medical emergencies. The facility has served the Wai‘anae Coast since 1979 with a full interdisciplinary care team, but the mixed and often troubling reviews suggest care quality can be inconsistent.

The Good

  • Rehab therapy praised for aiding recovery
  • Nurses brought medications on time
  • Attentive, compassionate staff during short-term stays
  • Beautiful gardens and mountain views
  • Fun, stimulating activities for residents

The Bad

  • Multiple reports of understaffing affecting care quality
  • One report of delayed response to a medical emergency
  • Reports of poor hygiene, dental and skin neglect
  • One account of a staff member being rude to a patient
  • Facility described as having a lingering musty smell

AI-generated from reviews and community data.

Pu‘uwai ‘O Makaha Health Services is a senior living community in Waianae, Hawaii offering Skilled Nursing / Long Term Care. Families rate it 2.8 out of 5 across 12 reviews.

About Pu‘uwai ‘O Makaha Health Services

Pu'Uwai 'O Makaha is a skilled nursing facility with 93 beds offering short-term and long-term care services in Waianae, Hawaii. The community has provided services since 1979 and maintains a comprehensive care model with an interdisciplinary team approach.

The facility offers a full range of nursing services including 24-hour care provided by registered and licensed nurses and certified nursing assistants. Services encompass medication management, food and nutritional evaluation, and specialized dietary support. Specialized services available include advanced wound care, diabetes support, IV therapy, enteral nutrition, and pain management.

The rehabilitation team provides evaluation and treatment for neurological and orthopedic disorders through a multi-disciplinary approach. Inpatient physical, occupational, and speech therapy are available, along with discharge planning and family or caregiver training to ensure safe transitions to home. A restorative program helps residents maintain their highest functioning level.

Respite care is available for families needing a break from caregiver duties, including help with medications, assistance with activities of daily living, and personalized care planning. The facility also collaborates with hospice providers to offer nurturing and supportive care for residents in their final days.

Daily stimulating and meaningful social and recreational activities are offered to residents. Each resident receives an individualized assessment and care plan designed by an interdisciplinary team that includes the medical director, nurses, social workers, rehabilitation therapists, an activities coordinator, and a dietitian. Plans of care are regularly reviewed and adjusted based on ongoing assessments.

Types of Care at Pu‘uwai ‘O Makaha Health Services

Skilled Nursing / Long Term Care

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Reviews of Pu‘uwai ‘O Makaha Health Services

2.8overall · 12 ratings combined

2.8★ on Google (12)

Makahajm

May 2026

via Google

I only stayed here for 21 days after having quadruple bypass open heart surgery, I had no problems to speak of the nurse's aids responded fairly quickly when I rang and the nurses always brought my medications on time, even if I was in the dining hall during a meal they would bring my meds to me The rehab department helped me immensly. The had great activities. I also made a couple of friends that I am still friends with. I dischsrged from there 3 months ago. Overal a pretty good experience for me.

Camille Oliver

Aug 2022

via Google

Today marks one year since my brother passed away while in the care of the staff at Puuwai O Makaha. He was admitted to Kaiser on a Wednesday and died that Sunday. By the time the staff at POM felt like he needed medical attention, it was too late. They talk a good game, but they really don’t provide the care your loved ones deserve. I often felt like I was asking too much for them to brush his teeth, or even wash his legs and feet. On my weekly visits I would do it myself. It was a promise to my Mom that I would take care of my brother. I placed him here thinking it would be better then a foster care home. He had almost no short term memory so he couldn’t tell me if anyone was harming him, if he took his medication, or even what he had for lunch. It worried me to leave him with anybody especially with him not being able to defend himself or tell me if anything was going on. I thought here, he would have other residents to talk to, other residents to watch over him, more staff to care for him and it was 10 minutes away from where I lived. When Covid happened I wasn’t allowed in the facility. When I finally was able to visit “outdoors” I couldn’t get close enough or examine his body for sores, bruises, etc., I could only check his oral health which was awful. The plaque was so thick on his teeth, tongue, and gums it was heartbreaking. I could brush off the dead skin on his legs it was so flakey. I really don’t see how the State, Medicare, Medicaid and other health insurances allow this facility to operate. I guess the ratio of how many survive and how many fall through the cracks justify their continued operation. It’s so sad…

Poly Featz

Mar 2019

via Google

First and foremost, I came into this completely unbiased, as I planned on keeping an open mind with my grandfather having to be here. From what I witnessed, I am appalled. Yes, basic insurance equates to basic care...however, we shouldn’t have to pay extra to ensure our Kupuna are treated with patience and decency. The first thing I noted was the Lobby being the nicest area in the entire facility, that, unfortunately, is not saying much. Restrooms for visitors...I have seen bigger porta-potties. There is this lingering smell in the air, mustiness, almost as though there is a feigned attempt to be clean, but it’s not quite there. It has the same hygiene as a camp mess hall. I understand there are Kupuna here that are suffering from mental and severe physical ailments as well, so imagine my surprise, and frankly, readiness to go off when I hear a Nurse’s Aide (if that was a Nurse, that’s even worse) talking to a patient, no one I even knew, with such impatience and rudeness; “Hurry up! I don’t have all day! He still not ready to get out the shower, guess he’s gonna fall asleep in the shower then!” We were passing by, my mother and I were leaving for the night after visiting my grandfather, and she made all these comments just as she left a room, she was quite loud. She turned and saw us behind her and laughed nervously, as though to play it off as a joke. She was the only one laughing. I wondered out loud, “why do you work here?” Let me tell you this would have been worlds worse for her had she been addressing my grandfather....and I regret not getting her name, but unfortunately for her, I have a great memory with faces, and I will be visiting often, when I see her again, I will report her. What I will say is she was doing rounds in the rooms that were near the entrance tonight (03/06/19). If you don’t have compassion and patience, don’t work with Kupuna. Shameful. And I’ll be keeping a close eye on anyone getting near my grandfather. For those in charge, I suggest you keep a close eye on these caregivers/aides...bedside manners are important, and if you are treating this job as “just another paycheck”, I kindly ask you to watch your back or find another job, you’re not gonna be jeopardizing someone else’s well being just because you are incompetent as an employee. This review is a warning shot. Shape up.

Mo VEE

Mar 2019

via Google

For One Thing It's Very Very Secluded. The Place Looked Like A Camp. ?Dry And Dusty Landscape.. When Entering The Lobby ? No One Was There.. Smelled A Bit But It Seems They Were Understaffed And That Makes A Difference With Healing.. But Simple Insurance, Simple Accommodation's With Much Needed Rehabilitation..

Katherine Kogl

Nov 2016

via Google

Compassionate, comprehensive care. I stayed here for 6 weeks for extended medical care in 2013, and received great care from the staff. The facility is beautiful, and had fun activities, and exuberant and attentive nurses. And kitties. Great ferals. Momma kitties with kittens, and relatively tame not skittish or vicious. Beautiful gardens, too. I miss the Golden Buddha shrine, the flowers, and the epic mountain view. Really felt like a rural home. :)

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Government Inspection History

4 inspection visits in the last three years, 40 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jul 25, 2025Fire Safety StandardHealth Standard8 citations
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 8, 2025

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 8, 2025

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 8, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 8, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 8, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 8, 2025

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 8, 2025

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 8, 2025

Jul 26, 2024Fire Safety StandardHealth ComplaintHealth Standard11 citations
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 4, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 4, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 4, 2024

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 4, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 4, 2024

  • Honor each resident's preferences, choices, values and beliefs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 4, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 4, 2024

  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 4, 2024

  • Provide routine and 24-hour emergency dental care for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 4, 2024

  • Have properly located and lighted "Exit" signs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2024

Aug 31, 2023Health Complaint3 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 23, 2023

  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 18, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 18, 2023

Jul 28, 2023Fire Safety StandardHealth ComplaintHealth Standard18 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedCorrected Oct 17, 2023

  • Have a plan that describes the process for conducting QAPI and QAA activities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 28, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 8, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2023

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 17, 2023

  • Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 17, 2023

  • Post nurse staffing information every day.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 17, 2023

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 17, 2023

  • Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2023

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 17, 2023

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 17, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 29, 2023

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 17, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 17, 2023

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 17, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 17, 2023

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Pu‘uwai ‘O Makaha Health Services offer?

Pu‘uwai ‘O Makaha Health Services offers Skilled Nursing / Long Term Care.

Where is Pu‘uwai ‘O Makaha Health Services located?

Pu‘uwai ‘O Makaha Health Services is located at 84-390 Jade Street in Waianae, Hawaii.

What do families say about Pu‘uwai ‘O Makaha Health Services?

Reviews of Pu‘uwai ‘O Makaha are sharply divided: some patients praise attentive nursing, rehab therapy, and a peaceful rural setting, while family members of long-term residents report serious lapses in basic hygiene care, understaffing, and slow response to medical emergencies. The facility has served the Wai‘anae Coast since 1979 with a full interdisciplinary care team, but the mixed and often troubling reviews suggest care quality can be inconsistent.

How did Pu‘uwai ‘O Makaha Health Services do on recent health and safety inspections?

Pu‘uwai ‘O Makaha Health Services had 4 government inspection visits in the last three years, with 40 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Pu‘uwai ‘O Makaha Health Services?

Submit the Request Information form on this page to connect with Pu‘uwai ‘O Makaha Health Services and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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