4(165 ratings)· Albany average: 4.1
Part of PruittHealth · 121 communities · 3.8★ average
1 / 5CMS Care Compare
PruittHealth - Palmyra is a skilled nursing and rehabilitation community in Albany, Georgia, holding a 4 out of 5 rating from 165 Google reviews. Reviewers consistently praise the therapy team and highlight individual staff members who go above and beyond, but several also raise concerns about odor, food quality, and communication with families.
AI-generated from reviews and community data.
Pruitthealth - Palmyra is a senior living community in Albany, Georgia offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 165 reviews.
PruittHealth - Palmyra is a skilled nursing and long-term care facility in Albany, Georgia, with a licensed capacity of 250 residents.
The therapy team stands out in family accounts, with visitors consistently noting that therapists are knowledgeable and provide attentive, respectful care during rehabilitation stays. Individual staff members, including nursing assistants and care coordinators, receive praise for their kindness and professionalism; one family noted that a CMA "talked to me, asked me how I'm feeling and how my day is going." However, families also report persistent concerns: odor issues upon entry, outdated patient information systems, and gaps in internal communication between departments that can affect care coordination and insurance approvals. One family experienced difficulty reaching the facility by phone to request information prior to a visit.
The facility holds a 4 out of 5 Google rating across 165 reviews, reflecting mixed but generally positive assessments. Families appreciate dedicated individual staff members and therapy services, though operational challenges around cleanliness, food quality, documentation, and communication consistency emerge as recurring friction points.
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Help Me Choose4overall · 165 ratings combined
4★ on Google (165)
Laurie Davis
May 2026
Iesha Mcbryde the CMA was very good to me. when she came into the room, she talked to me, asked me how I’m feeling and how my day is going, none of the other ones did. They were very unprofessional, but Iesha was extremely kind and professional, and made me feel good.
Gerald sheppard
May 2026
I recently visited your facility May 1st and May 2nd. The place didn't smell that good, but my brother bed was made, room was okay it just needed a fresh smell to it. I requested some information on my brother and most of the requested documents wasn't up to date. Prior to my visit I called to get information and was not successful in receiving the requested information. The service by phone was not accurate, the phone service needs to be better, takes too long to get in contact with people. So, of the changes to my brother had not been shared with my sister who's the primary point of contact (that is very important to the family). We need a primary "point of contact" person to speak to if something isn't right or made clear to family members.
Wendy Douglas
Mar 2026
Staff is really helpful and keep me informed. Especially Tangela. However, the smell when entering is horrendous. The food the residents eat looks disgusting. Overall no issues thus far. I’m satisfied. I know my dad can be a bit much.
Jaycee Stone
Jan 2026
The therapy team provides exceptional care. The residents feel supported, and respected throughout their stay. The therapists are highly knowledgeable, and the staff is wonderful. A top-notch facility for anyone needing therapy services."
Elizabeth Bryant
Jan 2026
Therapy is very motivated to assisting patients at all levels whether long term or short term rehab! We have difficulty with internal communication and lack of staff performing their job duties efficiently and making it difficult for other departments! Our Rehab manager is not consistently included in emails that directly affect the skilled patients and their approved insurance stays. Communication and professionalism and accountability are key to working better and more efficiently for our residents!
5 inspection visits in the last three years, 36 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 30, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2025
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 22, 2025
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 22, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2025
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 30, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2025
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Jul 18, 2025
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Jul 18, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Jul 18, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Jul 18, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jul 18, 2025
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jul 18, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 18, 2025
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 18, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 18, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 18, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 18, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 18, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 25, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 25, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 25, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 25, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Apr 14, 2024
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 14, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 14, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 14, 2024
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 14, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 14, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 14, 2024
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 3, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 3, 2022
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 3, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Pruitthealth - Palmyra offers Skilled Nursing / Long Term Care.
Pruitthealth - Palmyra is located at 1904 Palmyra Road in Albany, Georgia.
PruittHealth - Palmyra is a skilled nursing and rehabilitation community in Albany, Georgia, holding a 4 out of 5 rating from 165 Google reviews. Reviewers consistently praise the therapy team and highlight individual staff members who go above and beyond, but several also raise concerns about odor, food quality, and communication with families.
Pruitthealth - Palmyra had 5 government inspection visits in the last three years, with 36 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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