MyLivingChoice

Providence Place At Glencroft

8641 North 67th Ave

3.6(16 ratings)· Glendale average: 4.1

Providence Place At Glencroft, photo 11 / 5

Quick Facts

Total units
225
Medicare rating
3 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
225
Care focus
Skilled nursing and long-term care only
Short-term care
Offers respite stays for nursing-level needs

What Families Think

Reviews for Providence Place At Glencroft are sharply split: several families praise attentive nurses, therapists, and housekeeping staff who go out of their way to help residents feel at home, while other reviewers describe serious lapses in communication and care during medical emergencies and short-term stays.

The Good

  • Praised for warm, family-like staff
  • Nurses and therapists called caring and professional
  • Housekeeping and dining staff go extra mile
  • Facility described as clean

The Bad

  • One report of no callback after a medical emergency leading to death
  • One report of bed sores after a short-term respite stay
  • Possible understaffing noted in at least one review

AI-generated from reviews and community data.

Providence Place At Glencroft is a senior living community in Glendale, Arizona offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.6 out of 5 across 16 reviews.

About Providence Place At Glencroft

Providence Place At Glencroft is a skilled nursing and long-term care community in Glendale, Arizona, with a licensed capacity of 225 residents. It serves patients requiring medical care, rehabilitation therapy, and ongoing support.

Family experiences at the facility are notably divided. Several residents and family members praise the clinical and support staff, citing nurses, certified nursing assistants, therapists, and housekeeping as caring and attentive, and describe the food quality as comparable to a restaurant and the facility as clean and well-maintained. One family noted that staff "pay such incredible attention" to residents' wellbeing. However, other families report serious gaps in communication and care quality, including unresponsiveness to contact requests, inadequate monitoring that resulted in pressure sores during a brief respite stay, and medical emergencies occurring under the facility's watch.

With a 3.6 out of 5 Google rating across 16 reviews, Providence Place shows a stark split between those who have experienced strong care and those who encountered critical failures in attention and responsiveness. Prospective residents and families should carefully evaluate their specific care needs and communication expectations before admission.

Types of Care at Providence Place At Glencroft

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.

Help Me Choose

Reviews of Providence Place At Glencroft

3.6overall · 16 ratings combined

3.6★ on Google (16)

Linda LaRue

Nov 2023

via Google

My 98 year old mom was here for a little over 2 weeks. She loved everyone. The therapist Ryan, nurse Lisa and case worker Nicole were very caring and professional. This is a difficult profession to be in. I was distraught and impatient and I did not understand the process, but Nicole was kind and understanding and patiently explained the process. Lisa the nurse was awesome. She looks out for the patients well being. Clean facility. My mom wasn’t crazy about the food, but in their defense, nothing compares to Michelina frozen dinners! Lol

Shirley James

May 2023

via Google

I was living at another care center and I believe that Providence Place should be a model and should train other care centers on how they should be managed. I'm SO happy to be living here and my staff is just like family. The food is excellent, like a high quality restaurant. I love the cleanliness of this place too and the housekeeping staff always asks how l'm doing. They pay such incredible attention to detail. I'm finally home.

Susan Durham

Nov 2022

via Google

I’ve been living on the Glencroft campus since August of 2019 and needed to move into a higher level of care at Providence Place for Physical and Occupational Therapy. I did so, in January of 2020. I then transferred into Long Term Care here at Providence Place and I’m very happy. The care I receive from the CNAs and nurses has been outstanding. Also, housekeeping, laundry, dining, maintenance, and activities all go the extra mile to put smiles on our faces and to make us a warm and happy home to live in. I really enjoy living here and am very grateful for the care I receive.

H. Renae Nelson

Jan 2022

via Google

Do not take people you care about here for any respite care that involves nursing care for those with Alzheimer's, that need around the clock type care! My mom needed help with feeding, drinking, & she has incontinence. I feel really bad 😥😭for letting my mom go to this place which was recommended by her hospice care provider🤐. My mom stayed 5 days and came back with bed sores really bad.😠 I'm calling it "incompetent care", or just awful services! If I could add a negative to that star I would😡🤬.

Carol Ollendick

Oct 2021

via Google

My mother was taken to this place because she had West Nile virus and could no longer stay at the hospital. We asked for a phone call once she made it there. No phone call. I called twice the morning after she arrived and left 2 messages. No return phone call. The ONlY call I received is from a Nurse Practitioner telling me my mother coded and they are doing everything to get a pulse. She called back and said they called 911. They said they got a pulse but when my sister and I got to the ER they told us our mom passed away and that there was never a pulse. Unfortunately, I cannot prove the NP lied to me but I do believe the doctor that spoke to us and said she never had a pulse. I truly believe nobody checked on our mom until they found her dead in her room. I've called 3 times to get someone to find my mom's glasses and dentures and, yet again, no return phone call. I understand that places are understaffed but this is unacceptable. We just wanted a call the first night because they weren't allowing visitors.

Request information

Ask about availability, pricing, or a tour. Your details go only to Providence Place At Glencroft, never sold or shared.

Government Inspection History

7 inspection visits in the last three years, 42 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 10, 2026Health Complaint1 citation
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 30, 2026

May 9, 2025Fire Safety StandardHealth ComplaintHealth Standard16 citations
  • Create arrangements with other facilities to receive patients.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 23, 2025

  • Establish policies and procedures for volunteers.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 23, 2025

  • Conduct risk assessment and an All-Hazards approach.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 23, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 23, 2025

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 23, 2025

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 23, 2025

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 23, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 23, 2025

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 23, 2025

  • List the names and contact information of those in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 23, 2025

  • Provide emergency officials' contact information.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 23, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 16, 2025

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 16, 2025

Feb 20, 2025Health Complaint1 citation
  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 11, 2025

Nov 1, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 5, 2024

Aug 27, 2024Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 3, 2024

May 12, 2023Fire Safety StandardHealth Standard11 citations
  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 28, 2023

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 28, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 28, 2023

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2023

  • Post nurse staffing information every day.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2023

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2023

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2023

  • Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2023

  • Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2023

  • Provide or get specialized rehabilitative services as required for a resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2023

Apr 8, 2022Fire Safety StandardHealth Standard11 citations
  • Honor the resident's right to manage his or her financial affairs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 6, 2022

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 5, 2022

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2022

  • Establish policies and procedures including evacuation.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2022

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2022

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2022

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2022

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2022

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2022

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 6, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Providence Place At Glencroft offer?

Providence Place At Glencroft offers Skilled Nursing / Long Term Care.

Where is Providence Place At Glencroft located?

Providence Place At Glencroft is located at 8641 North 67th Ave in Glendale, Arizona.

What do families say about Providence Place At Glencroft?

Reviews for Providence Place At Glencroft are sharply split: several families praise attentive nurses, therapists, and housekeeping staff who go out of their way to help residents feel at home, while other reviewers describe serious lapses in communication and care during medical emergencies and short-term stays.

How did Providence Place At Glencroft do on recent health and safety inspections?

Providence Place At Glencroft had 7 government inspection visits in the last three years, with 42 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Providence Place At Glencroft?

Submit the Request Information form on this page to connect with Providence Place At Glencroft and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Providence Place At Glencroft? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Glendale.

Prefer to stay home?

Home care agencies serving Glendale bring help to the house: daily living, companionship, and respite for family caregivers.