1(3 ratings)· Battle Creek average: 4
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Progressive Residential Services is a home health and hospice provider in Battle Creek, Michigan, rated 1 out of 5 by the three Google reviewers who left comments. All three reviews describe serious problems with billing practices, staff professionalism, and the quality of care provided to clients.
AI-generated from reviews and community data.
Progressive Residential Services is a home care agency serving Battle Creek, Michigan offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 1.0 out of 5 across 3 reviews.
Progressive Residential Services is an at-home care agency serving clients in Battle Creek, Michigan.
Reviewers reported significant concerns across multiple areas. Families described insufficient care quality, with clients left alone without appropriate service or notification, and staff described as disrespectful and unprofessional. One reviewer noted that care did not align with clients' established care plans. Communication and problem-solving with management were also cited as problematic, with families reporting difficulty reaching resolution when issues arose. Additionally, reviewers raised concerns about billing practices, including unexpected rate increases and payment handling disputes.
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Help Me Choose1overall · 3 ratings combined
1★ on Google (3)
Rebecca Chirbas
May 2025
This is my second time going through progressive and it's the same thing. First month goes as planned. Second month comes along and oh we made some adjustments and now your new rates with a 200$ addition to the one you actually agreed to. I will find a new insurance company asap.
Judy Krusniak
Aug 2018
Provided care to clients is insufficient and poor quality. They leave client who need medical care alone without service or notifying client, staff is disrespectful and non professional. PRS doesn’t follow clients care plan provided by Summit pointe and guardian. Tried contacting to create a solution in care and the management suggested for client to switch care provider. The quality of care is heart breaking knowing some of their clients with intellectual disabilities don’t have someone to advocate for them against the quality of care they receive.
Katiena Pierce
Aug 2017
They have the most CHILDISH manager I've ever had to deal with. She held my check for a whole week then tried to mail it after I told her to hand it over she still tried to hold on to it. After contacting the office she eventually had to hand it over. I don't know how she is even a manager. Rachel STUCKS !!!
Progressive Residential Services offers At-Home Care.
Progressive Residential Services is located at 535 E Emmett St in Battle Creek, Michigan.
Progressive Residential Services carries a 1.0 out of 5 rating from 3 Google reviews. All three reviews describe serious problems with billing practices, staff professionalism, and the quality of care provided to clients. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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