MyLivingChoice

Professional Post Acute Center

81 Professional Center Parkway

3.2(17 ratings)· San Rafael average: 4.1

Professional Post Acute Center, photo 1

Quick Facts

Total units
99
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
99
Nursing Coverage
Registered nurses on every shift
Wound Care
Specialty program with bedside debridement care
Rehab Therapies
On-site physical, occupational, and speech therapy

What Families Think

Reviews for Professional Post Acute Center are sharply mixed. Several reviewers praise the rehab therapy, attentive staff, and cleanliness, and multiple recent reviews describe noticeable improvements since a change in management and building renovations. However, other reviewers report serious concerns about understaffing, high staff turnover, and in one detailed account, severe neglect leading to preventable pressure ulcers.

The Good

  • Attentive staff during short-term rehab stays
  • Facility described as clean and easy to navigate
  • On-site wound care specialty program with bedside debridement
  • Recent renovations and new management noted favorably
  • Registered nurses staffed on every shift
  • Engaging activity programs like bingo mentioned

The Bad

  • Multiple reports of understaffing and frequent staff turnover
  • One detailed report of severe neglect leading to preventable pressure ulcers
  • One report of difficulty reaching staff for follow-up when facility closed to visitors
  • One report describing dismissive response from administration to a family complaint

AI-generated from reviews and community data.

Professional Post Acute Center is a senior living community in San Rafael, California offering Skilled Nursing / Long Term Care. Families rate it 3.2 out of 5 across 17 reviews.

About Professional Post Acute Center

Professional Post-Acute Center is a 99-bed skilled nursing facility in San Rafael, California, located in Marin County. The facility provides 24-hour skilled nursing care in a home-like environment focused on quality rest, comfort, healing, and rehabilitation.

The center offers comprehensive rehabilitation services including physical therapy to strengthen lower body and balance for secure mobility, occupational therapy for functional mobility and upper and lower body strengthening, and speech therapy to assess and treat speech and cognition problems. A specialty wound care program is available with a Wound Ostomy and Continence Nursing team and a Wound Specialty Physician who performs bedside debridement. The facility maintains registered nurses on every shift.

Care planning is individualized, developed collaboratively by skilled medical professionals, physicians, residents, therapy staff, and family members to achieve optimal practical outcomes. The facility provides gentle, structured daily activities customized to meet each resident's unique individual needs and maximize functional independence.

Visitors are welcome every day of the week to visit residents and interact with the staff.

Types of Care at Professional Post Acute Center

Skilled Nursing / Long Term Care

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Reviews of Professional Post Acute Center

3.2overall · 17 ratings combined

3.2★ on Google (17)

Caroline Hunt

Feb 2025

via Google

If I could give this place a negative 1000 stars, I would. Nothing professional about this place. Truly, i've never seen so much neglect in my life and they take no accountability for any of it. My dad was placed here in November 2024, and he passed mid January 2025. When he was checked in here, he was in good health minus his Parkinson's. Within a month, he developed fast growing pressure ulcers all over his legs and butt that were a result of him not being proper changed and treated enough. He then lost a significant amount of weight, and his ability to speak. It got to the point where he got very sick, and we were advised by the nurses on shift to take him to the ER that same day. As we made arrangements to get him to the ER, we were then stopped by the director of nursing, which looking back was them trying to save themselves from probably being reported by the hospital that we would have taken my dad to. We then got an outside opinion from a board certified doctor who confirmed these were stage 3 pressure ulcers, and considered this to be a "never event", which essentially means that they should have never occurred in the first place and were entirely preventable. My point is, this was all due to patient neglect, and it wasn't just my dad we saw levels of neglect happening to unfortunately. I acknowledge this is an incredibly hard line of work to be in, but this should never have gotten as bad as it did if this facility was as upstanding as they claim to be. Especially for a place that "prides itself on its care". Im certain we aren't the first and wont be the last. When my sister and I met with the head administrator, Nicole, to talk about this and about getting some more specific care for my dad, she gaslit us by laughing in our face and asking if we "met with a psychologist" to diagnose my dad's ulcers and not an actual doctor. Implying that the second opinion that we got wasn't credible. It was clearly avoidant of how serious this was for an 86 year old man. In the end, they pushed my dad to move to a sister facility in a very, very sick state because they wanted him off their hands. This new facility that we moved him to is where he ultimately died 1 week later. After everything though, I'm so glad he passed in a cleaner, more professional and caring facility than this hell hole of a place. Anyway, to make a long and sad story short, don't place your people here if you have other options. Especially if you love them. I grew up in Marin and I'm just so shocked and disappointed that a place like this exists. My dad was my first aging parent experience and if we could have done things differently, we would have. That said, i know that not everyone has the means for better care (we didn't) so with that i would say, if you have to place your loved one here, PLEASE advocate for them. Please. In every step of the way. That will make the difference. My final word is that these people don't care about the wellbeing of their vulnerable patients and place more value in operating as a business (speaking directly of the admins, not necessarily all the nurses). Example 1 being the way they reply to all bad yelp reviews doing damage control. Sending anyone going through this situation love and light, and i promise things will eventually get better.

Charles Buckley

May 2024

via Google

This has been a great place for my short term rehab! Staff has been so nice and sweet to me. Residents are all good people and easy to make friends with. I enjoyed the activity program and playing bingo.

Matthew Philson

May 2024

via Google

Professional Post Acute has experienced a remarkable transformation under new management. Having been at this facility for several years, I can confidently say the changes implemented by the new administrator have elevated it to a truly exceptional skilled nursing facility. The building has been freshly painted, and the flooring in common areas and resident rooms has been upgraded to hardwood. The care provided here is now highly focused on customer service, ensuring that residents are both happy and well cared for. The improvements are evident in every aspect of the facility, making it a wonderful place for residents to live and receive care. I truly enjoy working here day in and day out !

Victoria Rplus

Feb 2024

via Google

Recently visited the building undergoing renovations and was pleasantly surprised by the evident care from the new management towards residents and employees. Walking through, I noticed a vibrant community vibe with residents actively participating in various activities. Despite initial concerns from previous reviews, speaking with the new leadership on site quickly dispelled any worries. Looking forward to seeing the positive changes ahead!

Susan Rojas

Aug 2022

via Google

A very close friend was sent to PPA following a stroke. While the staff is pleasant and do what they can, they are very understaffed and staff turn over is constant. If you have an issue that needs addressing and you finally manage to find the person who can help you, when you call or ask to see them for follow up they are gone with no replacement for weeks. If your loved one does end up here, you really need to visit frequently to make sure things like teeth brushing and diaper changing are happening. If the facility is closed to visitors you will never be able to speak to them by phone.

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Government Inspection History

21 inspection visits in the last three years, 104 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 8, 2026Health Complaint1 citation
  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 4, 2026

May 4, 2026Health Complaint1 citation
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2026

Mar 4, 2026Health Complaint2 citations
  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 5, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 5, 2026

Aug 13, 2025Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 18, 2025

  • Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 18, 2025

Jul 8, 2025Health Complaint1 citation
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 8, 2025

Apr 21, 2025Health Complaint1 citation
  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 12, 2025

Feb 6, 2025Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 11, 2025

Sep 19, 2024Fire Safety StandardHealth Standard11 citations
  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 7, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 7, 2024

  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 7, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 7, 2024

  • Properly provide smoke detection systems in areas open to corridors.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 7, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 7, 2024

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2024

  • Have properly located and lighted "Exit" signs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2024

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 8, 2024

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 8, 2024

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2024

Sep 3, 2024Health Complaint3 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 20, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 20, 2024

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 20, 2024

Jun 11, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 18, 2024

Feb 28, 2024Health Complaint2 citations
  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 28, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 28, 2024

Feb 27, 2024Health Complaint3 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 15, 2024

  • Post nurse staffing information every day.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 15, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 15, 2024

Feb 15, 2024Health Complaint6 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 28, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 28, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 28, 2024

  • Allow resident to participate in the development and implementation of his or her person-centered plan of care.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 28, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 28, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 28, 2024

Feb 14, 2024Health Complaint1 citation
  • Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 22, 2024

Jan 4, 2024Health Complaint2 citations
  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 27, 2024

  • Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 27, 2024

Nov 22, 2023Health Complaint5 citations
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 24, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 24, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 24, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 24, 2023

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 24, 2023

Aug 18, 2023Health Complaint1 citation
  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 15, 2023

Jul 19, 2023Health Complaint1 citation
  • Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 19, 2023

Jul 12, 2023Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 17, 2023

May 19, 2021Fire Safety StandardHealth Standard36 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity H of L: actual harm, patternCorrected Aug 23, 2021

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity G of L: actual harm, isolatedCorrected Aug 23, 2021

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity G of L: actual harm, isolatedCorrected Aug 23, 2021

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 17, 2021

  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 17, 2021

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 17, 2021

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 17, 2021

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 8, 2021

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 8, 2021

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 8, 2021

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 17, 2021

  • Give residents a notice of rights, rules, services and charges.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 17, 2021

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 17, 2021

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 17, 2021

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 17, 2021

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 17, 2021

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 17, 2021

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 17, 2021

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 17, 2021

  • Post nurse staffing information every day.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 17, 2021

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 17, 2021

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 17, 2021

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 17, 2021

  • Conduct risk assessment and an All-Hazards approach.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 8, 2021

  • Establish policies and procedures for volunteers.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 8, 2021

  • Establish roles under a Waiver declared by secretary.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 8, 2021

  • List the names and contact information of those in the facility.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 8, 2021

  • Provide family notifications of emergency plan.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 8, 2021

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 8, 2021

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 8, 2021

  • Install a fire alarm system that can be heard throughout the facility.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 8, 2021

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 8, 2021

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 8, 2021

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 17, 2021

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 17, 2021

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 17, 2021

May 1, 2019Fire Safety StandardHealth Standard22 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 21, 2019

  • Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 21, 2019

  • Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 21, 2019

  • Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 21, 2019

  • Implement a program that monitors antibiotic use.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 21, 2019

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 21, 2019

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 30, 2019

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 21, 2019

  • Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 21, 2019

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 21, 2019

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 30, 2019

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 21, 2019

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 21, 2019

  • Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 21, 2019

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 21, 2019

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 21, 2019

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 21, 2019

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 21, 2019

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2019

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 30, 2019

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2019

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Professional Post Acute Center offer?

Professional Post Acute Center offers Skilled Nursing / Long Term Care.

Where is Professional Post Acute Center located?

Professional Post Acute Center is located at 81 Professional Center Parkway in San Rafael, California.

What do families say about Professional Post Acute Center?

Reviews for Professional Post Acute Center are sharply mixed. Several reviewers praise the rehab therapy, attentive staff, and cleanliness, and multiple recent reviews describe noticeable improvements since a change in management and building renovations. However, other reviewers report serious concerns about understaffing, high staff turnover, and in one detailed account, severe neglect leading to preventable pressure ulcers.

How did Professional Post Acute Center do on recent health and safety inspections?

Professional Post Acute Center had 21 government inspection visits in the last three years, with 104 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Professional Post Acute Center?

Submit the Request Information form on this page to connect with Professional Post Acute Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Professional Post Acute Center? Claim this listing to update photos, pricing, and details. It's free.

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