MyLivingChoice

Caring Professional Services, Inc

435 East 31 Street

3.7(23 ratings)· Hialeah average: 4.5

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Caring Professional Services, Inc, photo 11 / 6

Quick Facts

Total units
25
Medicare quality
5.0 of 5 stars

Home Health Compare

Medicare certified
Since 2005
Licensed capacity
25 residents

Florida AHCA

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for Professional Home Care I are sharply split: some families praise the staff as professional and caring, while a similar number report serious problems with responsiveness, staff reliability, and billing. The pattern suggests inconsistent experiences depending on which staff member or aide a family dealt with.

What reviewers praise

  • Several reviewers call staff professional and caring
  • Praised for organization and staff treatment
  • Described as 'excellent care' by some reviewers

What reviewers flag

  • Multiple reports of unresolved complaints and poor communication
  • One report of aides leaving elderly clients unattended
  • One report of delayed payment/checks for staff
  • Several reviewers describe office staff as discourteous or unprofessional

AI-generated from reviews and community data.

Caring Professional Services, Inc is a senior living community in Hialeah, Florida offering Assisted Living. Amenities include Social Activities, Housekeeping and Emergency Call System. Families rate it 3.7 out of 5 across 23 reviews.

About Caring Professional Services, Inc

Caring Professional Services, Inc is a home health agency serving clients in Hialeah, Florida. Medicare-certified since 2005, the agency provides skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits. It holds a 5.0 star CMS quality rating.

The agency also operates an assisted living community licensed for up to 25 residents, offering 24-hour staff, an emergency call system, housekeeping, medication management, social activities, and wheelchair accessibility.

Reviewers' experiences differ markedly. Some praise the professionalism and genuine care of staff, while others report problems with communication, responsiveness to service concerns, billing disputes, and staff courtesy. One reviewer wrote, "Very well organized and professional."

Types of Care at Caring Professional Services, Inc

Assisted LivingHome Health

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Medication Management

Activities

  • Social Activities

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Reviews of Caring Professional Services, Inc

3.7overall · 23 ratings combined

3.7★ on Google (23)

Maria Bulit

Aug 2026

via Google ↗ · Report

Personal profesional muy capacitado. Buena ayuda, atención. En general bien servicio.

Ana Rosello

Jul 2023

via Google ↗ · Report

This agency is very unprofessional and unethical. On several occasions I tried contacting them about the services my parents were not receiving and the problem was never resolved. Their HHA workers are trained to clock in and do as little as possible as to the extent as to leave the elderly home alone while running around to do their own personal errands. If I or my parents asked them to please do something she would say leave it for the weekend help or just never did it. I believe this is truly a way of manipulating the elders with intimidation to feel as if they were worthless and not meaningful.Don’t trust this agency nor their poorly trained staff.,Be careful whom you leave with your parents and always find the time to speak and watch over the duties they have to provide. Thank goodness my parents insurance eliminated them from their plan!

yakelin rosales

Jun 2023

via Google ↗ · Report

Me encanta esta agencia<br>La señora maria de recursos humanos es muy amable

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By submitting, you're okay with us and Caring Professional Services, Inc reaching out by phone, email or text.Always free for families. If you move in, the community you chose pays us a referral fee, never you; any nearby communities we suggest are chosen by your answers, never by what they pay us. Referral agreements are our only tie to the communities we list. If a community stops meeting our qualifications, for example its licence lapses or it stops accepting referrals, we stop suggesting it. How we work · FAQ

Medicare Quality of Care

Caring Professional Services, Inc is a Medicare-certified home health agency (certified since 2005). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

5.0 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

What patients say

  • Would definitely recommend the agency100%US 79%
  • Rated their overall care 9 or 10 out of 1097%US 85%
  • Care was given in a professional way91%US 89%
  • The team communicated well84%US 86%
  • The team discussed medicines, pain and home safety89%US 82%

14 completed patient surveys, 16% response rate.

Hospital outcomes

  • Discharged to the community86%US 80%Same as

How patients did

  • Care started within 2 days of referral99%US 94%
  • Patients got better at walking or moving around100%US 83%
  • Patients got better at getting in and out of bed100%US 83%
  • Patients got better at bathing100%US 86%
  • Patients' breathing improved100%US 85%
  • Patients got better at taking medications correctly98%US 81%
  • Patients who had a fall with major injury (lower is better)0%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations69%US 61%

Service area

Caring Professional Services, Inc reports serving 30 ZIP codes, including Miami, Hialeah, Opa Locka, Homestead. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 108169. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Caring Professional Services, Inc offer?

Caring Professional Services, Inc offers Assisted Living and Home Health.

Where is Caring Professional Services, Inc located?

Caring Professional Services, Inc is located at 435 East 31 Street in Hialeah, Florida.

What do families say about Caring Professional Services, Inc?

Caring Professional Services, Inc carries a 3.7 out of 5 rating from 23 Google reviews. Reviews for Professional Home Care I are sharply split: some families praise the staff as professional and caring, while a similar number report serious problems with responsiveness, staff reliability, and billing. The pattern suggests inconsistent experiences depending on which staff member or aide a family dealt with. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from Caring Professional Services, Inc?

Yes. Caring Professional Services, Inc is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 5.0 out of 5 stars.

Do I need a referral to use Caring Professional Services, Inc?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Caring Professional Services, Inc?

Submit the Request Information form on this page, or contact Caring Professional Services, Inc directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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