Kyle Stillings
Sep 2025
This place is a nightmare to reach!! There’s no option for the front desk, no option for general questions and every number you push gives you a list of 5 other number choices! I ended up going with RX positive.
Preferred Homecare
1103 E 21st St Ste B3.3(69 ratings)· Yuma average: 4.5
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1 / 2Quick Facts
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviewers consistently describe major difficulties reaching PREFERRED HOMECARE by phone, with long hold times, dropped calls, and multiple transfers. Several report problems with recurring supply orders and equipment pickup delays that directly affected their care, though one reviewer praised a specific staff member for a helpful, thorough equipment fitting.
What reviewers praise
- One reviewer praised a staff member's helpfulness
- Staff described as competent once actually reached
- Thorough mask fitting and equipment walkthrough noted
What reviewers flag
- Multiple reports of long hold times and dropped calls
- Several reviewers struggled to reach anyone by phone at all
- One report of lost auto-fill supply orders
- One report of days-long delay in oxygen equipment pickup
AI-generated from reviews and community data.
Preferred Homecare is a home care agency serving Yuma, Arizona offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 3.3 out of 5 across 69 reviews.
About Preferred Homecare
Preferred Homecare is an at-home care agency serving clients in Yuma, Arizona.
Reviewers consistently reported difficulty reaching the agency by phone. Multiple families described long hold times, transfers between departments, and dropped calls when trying to request supplies or equipment pickup. One reviewer wrote, "no option for the front desk, no option for general questions." Some clients also noted issues with supply management, including missed auto-fill requests and lost account information.
One reviewer reported a positive experience with staff assistance and detailed attention to equipment fitting and instruction.
Types of Care at Preferred Homecare
At-Home Care
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Help Me ChooseReviews of Preferred Homecare
3.3overall · 69 ratings combined
3.3★ on Google (69)
Andy Busutil
Oct 2024
Brenda Johnson was very friendly and helpful with my visit. She took the time to answer all my questions and showed me all the features of the machine, and helped with the fitting of my mask.
Bruce Batzek
Jul 2024
Terrible! Unresponsive! Tried to call them over two days, no one would answer the phone. Finally had to call the Tucson office to get a response. They said it would take four days before they could come and pick up the equipment. Can’t hire a new contractor until I can show I have canceled the old contractor. I guess we’re supposed to go three days without oxygen.
Jennifer Wilhelm
Dec 2023
Send supplies one month, ask for auto fill, not only do they NOT put you on auto fill but they loose your info! I wish I could find a different place for incontinence supplies! The wait times on the phone are atrocious! They transfer you 2-3 times and then drop the call! I've never been more frustrated!
Steven Ellison
Apr 2023
I am currently waiting on the phone and have been waiting for more than an hour. I need new supplies. I call the number, go through a long long wait and the person tells me I have to be transferred to Yuma office. I am transferred. More waiting. She then tells me I need to be transferred again. I am currently waiting on that person to pick up. They keep telling me they are experiencing high call volumes. I have never called the and not heard the same thing. Once you get the person you are actually supposed to get, they seem competent. Just make sure you have an hour or two to spare.
Frequently Asked Questions
What types of care does Preferred Homecare offer?
Preferred Homecare offers At-Home Care.
Where is Preferred Homecare located?
Preferred Homecare is located at 1103 E 21st St Ste B in Yuma, Arizona.
What do families say about Preferred Homecare?
Preferred Homecare carries a 3.3 out of 5 rating from 69 Google reviews. Reviewers consistently describe major difficulties reaching PREFERRED HOMECARE by phone, with long hold times, dropped calls, and multiple transfers. Several report problems with recurring supply orders and equipment pickup delays that directly affected their care, though one reviewer praised a specific staff member for a helpful, thorough equipment fitting. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Preferred Homecare?
Submit the Request Information form on this page, or contact Preferred Homecare directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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