Kyle Stillings
Sep 2025
This place is a nightmare to reach!! There’s no option for the front desk, no option for general questions and every number you push gives you a list of 5 other number choices! I ended up going with RX positive.
1 / 2Quick Facts
What Families Think
Reviewers consistently describe major difficulties reaching PREFERRED HOMECARE by phone, with long hold times, dropped calls, and multiple transfers. Several report problems with recurring supply orders and equipment pickup delays that directly affected their care, though one reviewer praised a specific staff member for a helpful, thorough equipment fitting.
The Good
- One reviewer praised a staff member's helpfulness
- Staff described as competent once actually reached
- Thorough mask fitting and equipment walkthrough noted
The Bad
- Multiple reports of long hold times and dropped calls
- Several reviewers struggled to reach anyone by phone at all
- One report of lost auto-fill supply orders
- One report of days-long delay in oxygen equipment pickup
AI-generated from reviews and community data.
About PREFERRED HOMECARE
PREFERRED HOMECARE is a home health and hospice community in Yuma, Arizona.
Families rate PREFERRED HOMECARE 3.3 out of 5 based on 69 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care
Home Health and Hospice
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Help Me ChooseReviews
3.3overall · 69 ratings combined
3.3★ on Google (69)
Andy Busutil
Oct 2024
Brenda Johnson was very friendly and helpful with my visit. She took the time to answer all my questions and showed me all the features of the machine, and helped with the fitting of my mask.
Bruce Batzek
Jul 2024
Terrible! Unresponsive! Tried to call them over two days, no one would answer the phone. Finally had to call the Tucson office to get a response. They said it would take four days before they could come and pick up the equipment. Can’t hire a new contractor until I can show I have canceled the old contractor. I guess we’re supposed to go three days without oxygen.
Jennifer Wilhelm
Dec 2023
Send supplies one month, ask for auto fill, not only do they NOT put you on auto fill but they loose your info! I wish I could find a different place for incontinence supplies! The wait times on the phone are atrocious! They transfer you 2-3 times and then drop the call! I've never been more frustrated!
Steven Ellison
Apr 2023
I am currently waiting on the phone and have been waiting for more than an hour. I need new supplies. I call the number, go through a long long wait and the person tells me I have to be transferred to Yuma office. I am transferred. More waiting. She then tells me I need to be transferred again. I am currently waiting on that person to pick up. They keep telling me they are experiencing high call volumes. I have never called the and not heard the same thing. Once you get the person you are actually supposed to get, they seem competent. Just make sure you have an hour or two to spare.
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