maureen doubek
May 2025
I can’t reach their billing dept and yet I’ve been put in collections for Preferred Home care
PREFERRED HOMECARE
2800 Sweetwater Ave Ste A1072.2(10 ratings)· Lake Havasu City average: 4.4
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Quick Facts
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviewers largely report serious frustration with PREFERRED HOMECARE's home health and hospice services, citing billing errors, long hold times, and delayed medical equipment orders. One reviewer singled out a staff member for excellent, knowledgeable service, but this was an exception among mostly critical feedback.
What reviewers praise
- One staff member praised as knowledgeable and helpful
What reviewers flag
- Multiple reports of billing errors, including being sent to collections
- Several reviewers describe hold times of 20-50+ minutes
- Reports of delayed oxygen and walker supply orders for months
- One reviewer described staff as rude when reached
AI-generated from reviews and community data.
PREFERRED HOMECARE is a home care agency serving Lake Havasu City, Arizona offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 2.2 out of 5 across 10 reviews.
About PREFERRED HOMECARE
Preferred Homecare is an at-home care agency serving clients in Lake Havasu City, Arizona.
Reviewers report significant challenges with the agency's operations. The most consistent complaints concern difficulty reaching staff by phone, with callers describing extended hold times and unreturned calls, alongside delays in delivering medical supplies and equipment that clients depend on, including oxygen machines, nebulizer supplies, and mobility aids. Billing issues have also been noted, with at least one reviewer reporting being sent to collections. Communication across departments appears fragmented, with one reviewer describing the need to contact multiple departments for oxygen-related needs. One positive review praised an individual staff member's knowledge and customer service.
Types of Care at PREFERRED HOMECARE
At-Home Care
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Help Me ChooseReviews of PREFERRED HOMECARE
2.2overall · 10 ratings combined
2.2★ on Google (10)
MARY ANGELL
Aug 2024
I have been waiting since Feb 2024 to be notified about my Mom's new walker. My doctor faxed the order to them and refaxed it again in June. Still nothing! I called today and got a recording saying they had long waits...so I tried to be patient and held for over 50 mins. then I hung up! Ridiculous!
Kristal Oelfke
Apr 2024
Linda S. was fabulous. She was great to work with. She is very knowledgeable.
Jannie Davis
Jul 2022
You have to talk to different departments for o2 needs so UV been on hold 3 times for over 20 min each then I find the will seen bipap supplies to my point box but not nebulizer supplies out of 3 people I spoke to two of them where very rude I will be finding another provider also have not received any supplies for 3 months they don't tell you when your script runs out but still take your order also making sure my insurance company isn't being billed
Sherry Batson
Jan 2022
10 days I've been trying to call, even went by the office. This has to be the worst medical supply I have seen. My oxygen machine keeps going off. Can't breathe without it. I guess my next step is to turn them in to my insurance company. Not happy
Frequently Asked Questions
What types of care does PREFERRED HOMECARE offer?
PREFERRED HOMECARE offers At-Home Care.
Where is PREFERRED HOMECARE located?
PREFERRED HOMECARE is located at 2800 Sweetwater Ave Ste A107 in Lake Havasu City, Arizona.
What do families say about PREFERRED HOMECARE?
PREFERRED HOMECARE carries a 2.2 out of 5 rating from 10 Google reviews. Reviewers largely report serious frustration with PREFERRED HOMECARE's home health and hospice services, citing billing errors, long hold times, and delayed medical equipment orders. One reviewer singled out a staff member for excellent, knowledgeable service, but this was an exception among mostly critical feedback. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit PREFERRED HOMECARE?
Submit the Request Information form on this page, or contact PREFERRED HOMECARE directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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