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Pleasant Manor Healthcare and Rehabilitation

3650 S Ih 35 E

4.1(114 ratings)· Waxahachie average: 4.2

Pleasant Manor Healthcare and Rehabilitation, photo 11 / 5

Quick Facts

Total units
132
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
132
Physician oversight
24-hour nursing care directed by in-house physicians

What Families Think

Reviews for Pleasant Manor are sharply split: several families describe deeply compassionate nursing and therapy staff who go above and beyond, while others report serious lapses including missing belongings, unclean areas, and a troubling decline in a resident's condition tied to medication concerns. The facility offers 24-hour nursing care with in-house physician oversight and both short-term rehab and long-term care.

The Good

  • Staff praised for compassion and patience with dementia residents
  • Therapy team called knowledgeable and effective for mobility gains
  • Staff stayed overnight during ice storm to ensure care
  • Administrator described as responsive to resident concerns
  • Housekeeping staff helpful and easy to reach

The Bad

  • One report of unclean shower room and unsanitary conditions
  • One report of lost belongings with no follow-up after discharge
  • One report of a resident's sharp decline after unauthorized medication
  • Communication after discharge described as lacking by one family

AI-generated from reviews and community data.

Pleasant Manor Healthcare and Rehabilitation is a senior living community in Waxahachie, Texas offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.1 out of 5 across 114 reviews.

About Pleasant Manor Healthcare and Rehabilitation

Pleasant Manor Healthcare & Rehabilitation is a nursing home offering short-term rehabilitation and long-term care in Waxahachie, Texas. The facility provides 24-hour nursing care under the direction of in-house physicians, combining skilled medical attention with hands-on therapeutic approaches.

The community offers both short and long-term rehabilitation services tailored to individual needs, with a focus on helping residents regain strength and mobility. Staff work collaboratively with residents, families, and healthcare providers to create comprehensive care and treatment plans designed to support therapeutic outcomes.

Pleasant Manor maintains an active programming schedule with a monthly activity calendar offering a wide variety of activities and options throughout the day, designed to keep residents engaged and active according to individual interests and abilities.

Types of Care at Pleasant Manor Healthcare and Rehabilitation

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Pleasant Manor Healthcare and Rehabilitation

4.1overall · 114 ratings combined

4.1★ on Google (114)

Dondā

Jul 2026

via Google

- 1,000,00….Stars (If I Could Give) 🤬<br><br>If I could give this facility zero stars, I absolutely would!!!!!!<br><br>My grandmother was admitted to Pleasant Manor Health & Rehabilitation Center for rehabilitation after a fall. She was doing well when she arrived, but instead of improving, her condition declined significantly under their care.<br><br>She developed severe sores, and her personal hygiene was neglected. Her laundry was returned soiled with feces, which was heartbreaking and completely unacceptable. No family should ever have to witness their loved one being treated this way.<br><br>The state has been notified, and a complaint has been filed. I truly hope an investigation is conducted so no other family has to experience what ours has.<br><br>The ratings for this facility are very misleading. Please don’t rely on stars alone—visit the facility yourself, ask questions, and pay close attention to how residents are treated.<br><br>Healthcare professionals take an oath to care for people with dignity, compassion, and respect. Sadly, that was not our experience here. It is heartbreaking to see vulnerable people treated with such neglect.<br><br>I would never recommend this facility to anyone. Please think carefully before placing your loved one here. They deserve to be treated with kindness, dignity, and the quality of care they need.

Breya Shadell

Jun 2026

via Google

We left our father here for 2 weeks to be cared for while the family was busy. One of our siblings visited our father 1 time while he was there and it was unorganized and unclean. We went to officially get him Tuesday and he took a dramatic decline!!!! He was talking and mobile before going here and now he isn’t! I’m writing this from his bedside and we’re bringing him back from all the medicine they gave him that wasn’t prescribed to him and negatively affects his kidneys. DO NOT SEND YOUR LOVED ONES HERE AND BE CAREFUL OF ANYONE WHO REFERS THIS COMPANY

Rosanna Mata

Apr 2026

via Google

Wonderful facility with great staff and sweet residents that call this place home. The facility looks wonderful. I love working with this team each and every department. Wonderful place to do outpatient therapy, short term therapy or long term care. You will be greeted by the sweetest receptionist too!! 💗

Samantha Skinner

Apr 2026

via Google

Nice facility, looked clean, smelled nice. Staff was extra helpful. Residents seem content. Staff member Shay was a delight!

Pacman4500

Mar 2026

via Google

Please DO NOT BRING YOUR LOVED ONE HERE ONLY BEEN A WEEK I FEEL LIKE THEY ARE UNORGANIZED AND NOBODY KNOWS WHAT THERE DOING

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Government Inspection History

6 inspection visits in the last three years, 32 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 10, 2026Health Complaint2 citations
  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 5, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 5, 2026

Mar 5, 2026Fire Safety StandardHealth Standard11 citations
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 21, 2026

  • Hire a qualified full-time social worker in a facility with more than 120 beds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 21, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 21, 2026

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2026

  • Keep all essential equipment working safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2026

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2026

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2026

  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2026

Jan 10, 2025Fire Safety StandardHealth Standard11 citations
  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 18, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 5, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 1, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 1, 2025

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 5, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2025

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 3, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2025

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2025

Feb 14, 2024Health ComplaintInfection Control3 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 4, 2024

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 4, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 4, 2024

Nov 15, 2023Fire Safety StandardHealth ComplaintHealth Standard5 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 6, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 6, 2023

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 6, 2023

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 6, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2023

Aug 29, 2023Infection ControlNo citations

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Pleasant Manor Healthcare and Rehabilitation offer?

Pleasant Manor Healthcare and Rehabilitation offers Skilled Nursing / Long Term Care.

Where is Pleasant Manor Healthcare and Rehabilitation located?

Pleasant Manor Healthcare and Rehabilitation is located at 3650 S Ih 35 E in Waxahachie, Texas.

What do families say about Pleasant Manor Healthcare and Rehabilitation?

Reviews for Pleasant Manor are sharply split: several families describe deeply compassionate nursing and therapy staff who go above and beyond, while others report serious lapses including missing belongings, unclean areas, and a troubling decline in a resident's condition tied to medication concerns. The facility offers 24-hour nursing care with in-house physician oversight and both short-term rehab and long-term care.

How did Pleasant Manor Healthcare and Rehabilitation do on recent health and safety inspections?

Pleasant Manor Healthcare and Rehabilitation had 6 government inspection visits in the last three years, with 32 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Pleasant Manor Healthcare and Rehabilitation?

Submit the Request Information form on this page to connect with Pleasant Manor Healthcare and Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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