Tosha Downing
Jun 2025
My mom had a stroke. She needs a nurse and therapist. They are not consistent and very rude including the supervisor. I wouldn't recommend...
1 / 4Quick Facts
What Families Think
Reviewers are split on Pinnacle Home Care: many praise the clinical staff—nurses and physical/occupational therapists—as attentive and even life-saving, while several describe inconsistent scheduling and rude, unprofessional interactions with administrative staff. The in-home care team is generally well regarded even when the same reviewer criticizes the office side of the business.
The Good
- Therapists described as awesome and attentive
- PT and OT staff called friendly and attentive
- Nurse performed CPR, credited with saving a life
- In-home staff called outstanding by multiple reviewers
The Bad
- Multiple reports of inconsistent nurse or therapist visits
- Several reviewers describe rude or unprofessional administrative staff
- One report of a supervisor described as rude
AI-generated from reviews and community data.
About Pinnacle Home Care, LLC
Pinnacle Home Care, LLC is a home health and hospice provider serving Warwick, Rhode Island. The company offers nursing care, physical therapy, and occupational therapy services to patients in their homes.
Families describe meaningful variation in their experiences. Clinical staff—nurses and therapists—consistently earn strong recognition for competence and compassion; one family credited their physical therapist and nurse with life-saving intervention during a medical emergency. However, administrative interactions present a contrasting picture, with some families reporting rudeness and unprofessionalism in scheduling and intake conversations. Among care staff, most are praised as friendly and attentive, though a few families noted inconsistency in nursing assignments and occasional difficult interactions with individual team members.
Pinnacle Home Care holds a 3.4 out of 5 Google rating based on 14 reviews, reflecting this mixed but notably polarized feedback. The company appears strongest in direct clinical delivery and weakest in administrative processes and consistency.
Types of Care
Home Health and Hospice
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Help Me ChooseReviews
3.4overall · 14 ratings combined
3.4★ on Google (14)
Andrew Curado
May 2025
I have been through a lot over the last year up till today and because of me working with Pinnacle I Am still alive today after finishing appointments with my nurse jennissa and my physical therapist Josh we walked downstairs to the lobby with no warning I had a major seizure Josh was able to gently get me to the ground and found I had no pulse hotel staff Tessa called 911 and jennessa started CPR and was able to get me back.....I was blessed that day and I am forever thankful that they were there so Pinnacle I thank you for having such an amazing staff the rest of what I have to say I will say in person to the one's that saved my life
Julie Brindamour
Feb 2023
The therapist are awesome. The majority of nurse are great but there was one that needed to check herself. In the year and a half of having this company on and off I had 1 issue.
Michele Vien-Cesana
Sep 2021
My experience with this company has been great. This is my first time using a home health service and there isn't many reviews to look at. My PT and OT people have been very friendly and attentive. I would recommend this company to those in need of home health services.
Christine Le May
May 2021
Administrative staff was rude and unprofessional not only with me (the daughter of a potential client) but also the Physician Assistant at the doctor's office as evidenced by the woman hung up on both of us in the middle of a conversation about admitting my mother to home care services. My father is currently a client of theirs and the the staff that goes to the home is outstanding. So there's no issue with the staff in the home. But clearly the administrative staff should be reprimanded for subpar customers service.
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