Tosha Downing
Jun 2025
My mom had a stroke. She needs a nurse and therapist. They are not consistent and very rude including the supervisor. I wouldn't recommend...
Pinnacle Home Care, LLC
57 Kilvert St3.4(14 ratings)· Warwick average: 4.5
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1 / 4Quick Facts
- Medicare quality
- 2.0 of 5 stars
- Medicare certified
- Since 2012
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviewers are split on Pinnacle Home Care: many praise the clinical staff—nurses and physical/occupational therapists—as attentive and even life-saving, while several describe inconsistent scheduling and rude, unprofessional interactions with administrative staff. The in-home care team is generally well regarded even when the same reviewer criticizes the office side of the business.
What reviewers praise
- Therapists described as awesome and attentive
- PT and OT staff called friendly and attentive
- Nurse performed CPR, credited with saving a life
- In-home staff called outstanding by multiple reviewers
What reviewers flag
- Multiple reports of inconsistent nurse or therapist visits
- Several reviewers describe rude or unprofessional administrative staff
- One report of a supervisor described as rude
AI-generated from reviews and community data.
Pinnacle Home Care, LLC is a home health agency serving Warwick, Rhode Island offering At-Home Care and Home Health. Families rate it 3.4 out of 5 across 14 reviews.
About Pinnacle Home Care, LLC
Pinnacle Home Care, LLC is a home health and hospice provider serving Warwick, Rhode Island. The company offers nursing care, physical therapy, and occupational therapy services to patients in their homes.
Families describe meaningful variation in their experiences. Clinical staff, nurses and therapists, consistently earn strong recognition for competence and compassion; one family credited their physical therapist and nurse with life-saving intervention during a medical emergency. However, administrative interactions present a contrasting picture, with some families reporting rudeness and unprofessionalism in scheduling and intake conversations. Among care staff, most are praised as friendly and attentive, though a few families noted inconsistency in nursing assignments and occasional difficult interactions with individual team members.
Pinnacle Home Care holds a 3.4 out of 5 Google rating based on 14 reviews, reflecting this mixed but notably polarized feedback. The company appears strongest in direct clinical delivery and weakest in administrative processes and consistency.
Types of Care at Pinnacle Home Care, LLC
At-Home CareHome Health
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Help Me ChooseReviews of Pinnacle Home Care, LLC
3.4overall · 14 ratings combined
3.4★ on Google (14)
Andrew Curado
May 2025
I have been through a lot over the last year up till today and because of me working with Pinnacle I Am still alive today after finishing appointments with my nurse jennissa and my physical therapist Josh we walked downstairs to the lobby with no warning I had a major seizure Josh was able to gently get me to the ground and found I had no pulse hotel staff Tessa called 911 and jennessa started CPR and was able to get me back.....I was blessed that day and I am forever thankful that they were there so Pinnacle I thank you for having such an amazing staff the rest of what I have to say I will say in person to the one's that saved my life
Julie Brindamour
Feb 2023
The therapist are awesome. The majority of nurse are great but there was one that needed to check herself. In the year and a half of having this company on and off I had 1 issue.
Michele Vien-Cesana
Sep 2021
My experience with this company has been great. This is my first time using a home health service and there isn't many reviews to look at. My PT and OT people have been very friendly and attentive. I would recommend this company to those in need of home health services.
Christine Le May
May 2021
Administrative staff was rude and unprofessional not only with me (the daughter of a potential client) but also the Physician Assistant at the doctor's office as evidenced by the woman hung up on both of us in the middle of a conversation about admitting my mother to home care services. My father is currently a client of theirs and the the staff that goes to the home is outstanding. So there's no issue with the staff in the home. But clearly the administrative staff should be reprimanded for subpar customers service.
Medicare Quality of Care
Pinnacle Home Care, LLC is a Medicare-certified home health agency (certified since 2012). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
2.0 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
What patients say
4.0 / 5 patient survey rating
- Would definitely recommend the agency78%US 79%
- Rated their overall care 9 or 10 out of 1086%US 85%
- Care was given in a professional way87%US 89%
- The team communicated well83%US 86%
- The team discussed medicines, pain and home safety87%US 82%
251 completed patient surveys, 19% response rate.
Hospital outcomes
- Discharged to the community82%US 80%Same as
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)10%US 11%Same as
How patients did
- Care started within 2 days of referral99%US 94%
- Patients got better at walking or moving around71%US 83%
- Patients got better at getting in and out of bed77%US 83%
- Patients got better at bathing78%US 86%
- Patients' breathing improved83%US 85%
- Patients got better at taking medications correctly79%US 81%
- Patients who had a fall with major injury (lower is better)0%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations67%US 61%
Service area
Pinnacle Home Care, LLC reports serving 52 ZIP codes, including Providence, Cranston, Warwick, Pawtucket, Albion, Bristol, Central Falls, Chepachet, Clayville, Coventry and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 417066. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Pinnacle Home Care, LLC offer?
Pinnacle Home Care, LLC offers At-Home Care and Home Health.
Where is Pinnacle Home Care, LLC located?
Pinnacle Home Care, LLC is located at 57 Kilvert St in Warwick, Rhode Island.
What do families say about Pinnacle Home Care, LLC?
Pinnacle Home Care, LLC carries a 3.4 out of 5 rating from 14 Google reviews. Reviewers are split on Pinnacle Home Care: many praise the clinical staff—nurses and physical/occupational therapists—as attentive and even life-saving, while several describe inconsistent scheduling and rude, unprofessional interactions with administrative staff. The in-home care team is generally well regarded even when the same reviewer criticizes the office side of the business. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from Pinnacle Home Care, LLC?
Yes. Pinnacle Home Care, LLC is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 2.0 out of 5 stars.
Do I need a referral to use Pinnacle Home Care, LLC?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Pinnacle Home Care, LLC?
Submit the Request Information form on this page, or contact Pinnacle Home Care, LLC directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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