Samantha Kennedy
May 2024
DO NOT BRING ANYONE HERE!!!! My dad was not treated well and the food there sucks I brought my dad home and he was more skinnier thrn when he went in PLACE is a dump rooms and bathroom are not clean NOTHING!!!
Pinnacle Health & Rehab at Canton
26 Pleasant St
3(9 ratings)
Quick Facts
- Total units
- 47
- Medicare rating
- 2 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 47
- Inspections
- View history (70 citations)
- License capacity
- Licensed for up to 47 residents
CMS Care Compare
What Families Think
Reviews of Pinnacle Health & Rehab at Canton are mixed, with some families praising attentive, caring staff for specific residents, while others describe serious lapses in care, cleanliness, and communication. The community holds a 3 out of 5 rating from 9 Google reviews, reflecting this split experience.
The Good
- Staff described as caring and helpful with paperwork
- Positive outcomes reported for diabetes care
- Families thankful for attentiveness to loved ones
The Bad
- One report of serious neglect and unaddressed infection risk
- Multiple mentions of understaffing since COVID-19
- Several complaints about poor food quality
- One report of unclean rooms and facility odor
AI-generated from reviews and community data.
Pinnacle Health & Rehab at Canton is a senior living community in Canton, Maine offering Skilled Nursing / Long Term Care. Families rate it 3.0 out of 5 across 9 reviews.
About Pinnacle Health & Rehab at Canton
Pinnacle Health & Rehab at Canton is a skilled nursing / long term care community in Canton, Maine. The community is licensed for up to 47 residents.
Families rate Pinnacle Health & Rehab at Canton 3 out of 5 based on 9 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care at Pinnacle Health & Rehab at Canton
Skilled Nursing / Long Term Care
Need help deciding?
Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.
Help Me ChooseReviews of Pinnacle Health & Rehab at Canton
3overall · 9 ratings combined
3★ on Google (9)
Ang Falso
Feb 2024
My father was neglected at this facility. They lost all his clothing and he back tracked 100% from the time he discharged at CMMC three weeks ago. He was walking on his own at the hospital now can barely walk without a walker after 3 weeks of being there. My family was verbally abused by a nurse named Michele and all the feedback we gave fell upon deaf ears. When we showed up today my father was in someone else’s clothes with his pants around his ankles attempting to urinate alone. He has a hx of UTIs and although he had been confused for the past week, incontinent and not well at all plus his hx of UTIs and them causing seizures was all through his records we were not informed about any of these symptoms and the infection has only gotten worse. Being in the healthcare field I have never witnessed the neglect and such an awful LOC anywhere in my life. If you want your loved ones to get help and actually recover, do not send them to this facility. The facility smells like urine as soon as you enter, there are patients spitting and falling in the hallways and nobody seems to care or help. I’m absolutely appalled by what they have done to my father, the cleanliness of the facility, and the sheer lack of care or empathy they provide. Nurse Michele should never be allowed to ever work in healthcare again. What happens to clients who don’t have someone to advocate for them. I’ll tell you what, they are not rehabilitated and end up in a wheelchair probably at the nursing home connected to the facility. I’m saddened by all this and can only hope this helps someone else’s loved one get the care that is needed.
McKenna C
Oct 2023
The staff that care really do but a few bad apples ruin the bunch. Food leaves alot to be desired and lots of mistakes with diets and with trying to get likes/dislikes. College level dorm cooking at best. Overwhelmed staffing seems to be a COVID-19 aftereffect never enough staff and the rush to fill beds
Sally Bryant
Nov 2021
My sister in law has diabetes and has received excellent care. She has been happy there and we are so thankful to each of caring staff.
Brenda Maxfield
Nov 2021
We placed three dear friends at Pinnacle and have been nothing but happy with the care they continue to receive. The Staff are very helpful to us with all of the paperwork required for each one and patient! We are thankful that they're in a Facility that has caring Staff.
Government Inspection History
5 inspection visits in the last three years, 70 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Nov 19, 2025Fire Safety StandardHealth ComplaintHealth Standard23 citations
Establish roles under a Waiver declared by secretary.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 26, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 3, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 30, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 24, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 24, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 24, 2025
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 30, 2026
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 24, 2025
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 24, 2025
Keep residents' personal and medical records private and confidential.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 24, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 24, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 24, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2026
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2025
Ensure that testing and maintenance of electrical equipment is performed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 6, 2025
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 6, 2025
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 13, 2025
Meet other general requirements that are deficient.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 15, 2025
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2025
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 2, 2025
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 24, 2025
Jun 10, 2025Health Complaint1 citation
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 16, 2025
Jul 31, 2024Fire Safety StandardHealth Standard29 citations
Establish policies and procedures for volunteers.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 5, 2024
Conduct risk assessment and an All-Hazards approach.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 5, 2024
Develop a communication plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 5, 2024
Install noncombustible or limited-combustible interior walls.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 5, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 9, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 16, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 7, 2024
Install corridor and hallway doors that block smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 5, 2024
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 2, 2024
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 2, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 9, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 7, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 7, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 7, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 7, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 7, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 7, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 7, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 7, 2024
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 5, 2024
Have properly located and lighted "Exit" signs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 7, 2024
Construct fire resistant interior walls.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2024
Have restrictions on the use of highly flammable decorations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2024
Meet requirements for the use of electrical equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 7, 2024
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 2, 2024
Keep all essential equipment working safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 7, 2024
Dispose of garbage and refuse properly.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 7, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 7, 2024
Provide care or services that was trauma informed and/or culturally competent.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 7, 2024
Feb 20, 2024Health Complaint2 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 20, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 20, 2024
May 10, 2023Fire Safety StandardHealth Standard15 citations
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 26, 2023
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 26, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 14, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 26, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 26, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 24, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 26, 2023
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2023
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2023
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2023
Have properly located and lighted "Exit" signs.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 14, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 14, 2023
Install an approved automatic sprinkler system.
Severity C of L: potential for minimal harm, widespreadCorrected May 26, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity C of L: potential for minimal harm, widespreadCorrected May 26, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Pinnacle Health & Rehab at Canton offer?
Pinnacle Health & Rehab at Canton offers Skilled Nursing / Long Term Care.
Where is Pinnacle Health & Rehab at Canton located?
Pinnacle Health & Rehab at Canton is located at 26 Pleasant St in Canton, Maine.
What do families say about Pinnacle Health & Rehab at Canton?
Reviews of Pinnacle Health & Rehab at Canton are mixed, with some families praising attentive, caring staff for specific residents, while others describe serious lapses in care, cleanliness, and communication. The community holds a 3 out of 5 rating from 9 Google reviews, reflecting this split experience.
How did Pinnacle Health & Rehab at Canton do on recent health and safety inspections?
Pinnacle Health & Rehab at Canton had 5 government inspection visits in the last three years, with 70 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Pinnacle Health & Rehab at Canton?
Submit the Request Information form on this page to connect with Pinnacle Health & Rehab at Canton and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Pinnacle Health & Rehab at Canton? Claim this listing to update photos, pricing, and details. It's free.