Leigh
Oct 2025
If I could give this facility less than 1 star, I would. This place is horrible!! Most of the staff that I dealt with there had a bad attitude and seemed lazy and unconcerned with patients' care or comfort. Most staff members, except for just a couple, are very rude, impatient, and come across like they hate their jobs. The administrator doesn't LISTEN, & likes to cut you off when you're voicing a concern, trying to minimize problems. There's a huge calendar on the wall with activities posted on it, and at a glance it looks like there are plenty of things for residents to fill their days doing, and from what I could tell during the time that my loved one was there, even though its just the same 2 or 3 things over and over... bingo & ice cream socials are about the only positive points here. The dietary staff is very unfriendly and extremely rude, except for 1 cook, Ms. Dee. She was the only one of them who didn't seem angry when my uncle had a special request, and I did witness her smiling and speaking to the residents in the dining room before serving their meal on more than 1 occassion. I have personally heard some be EXTREMELY rude to residents and even ignore them when they ask for something. It is quite obvious that the staff does not want to be there. On one particular visit, I chose to have lunch in the dining room with my loved one (He was in bed as always when I arrived & I had to get someone to help get him up), and it was impossible to relax & enjoy the meal due to all of the yelling and cursing & carrying on coming from the kitchen. There is zero level of professionalism back there. Patients are supposed to feel as if they're at home, but Pineview doesn't even come close to hitting the mark. Dining there is probably better compared to a jail or a bad, underfunded school cafeteria. During another visit to see a loved one, I personally witnessed a woman sitting in a wheelchair (directly in front of the nurse's station window) gagging and vomiting, soiling her pants and shirt. 4 employees were sitting in the nurse's station while this took place that saw her, but NONE of them got up to assist the woman! After vomiting, the woman proceeded to take her soiled shirt off in the hallway. When I left the facility, about 1 1/2 hours later, this woman was still sitting in front of the nurse's station, in the same soiled pants and a blanket covering the top part of her body. Another time, I arrived to find my loved one with feces under his fingernails and lying in a soiled bed. He didn't know how long he'd been there, but it was over 20 minutes from the time I asked for help cleaning him up to the time someone actually came to help. Every single time I popped in to visit, I found my uncle in bed. No matter what time of day I went by, he was in bed. My loved one has been moved since this incident. I STRONGLY urge you to check on your family if they are having to live there!! I could write pages of examples like the few I've mentioned. We found another facility thankfully and moved my uncle and to no real surprise, his UTI is gone ( he KEPT one almost the whole time he was there!!!), he has no bedsores, and his depression has GREATLY improved!! I hope this review will be a wake-up call to people who have family members living at Pineview and will make those considering it think twice before using it. It costs a lot of money to reside at this facility, and by NO means does a patient get their money's worth!!
