1 / 4CMS Care Compare
Most reviewers describe attentive, warm nursing and housekeeping staff who built genuine relationships with long-term residents and their families. However, one detailed review raises serious concerns about neglect during unsupervised shifts, an undocumented fall, and unresolved complaints to administration.
AI-generated from reviews and community data.
Pico Rivera Healthcare is a senior living community in Pico Rivera, California offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.3 out of 5 across 33 reviews.
Pico Rivera Healthcare Center is a skilled nursing and rehabilitation facility in Pico Rivera, California, offering short-term rehabilitation and specialized clinical services in a licensed healthcare setting.
The center provides around-the-clock nursing services delivered by licensed nursing staff including Registered Nurses, LVNs, CNAs, and restorative aides. Care is individualized based on physician orders and each resident's clinical needs, with ongoing communication maintained between staff, residents, and their designated representatives throughout the care planning and admissions process.
Rehabilitation services include physical therapy, occupational therapy, and speech therapy, delivered as ordered by physicians and tailored to each patient's unique needs and functional abilities. The facility employs a multidisciplinary approach combining these therapies to support recovery outcomes and daily living capabilities.
The healthcare environment is designed to support resident care accommodations that create an optimal setting for both physical recovery and emotional well-being. Licensed nursing professionals with experience in rehabilitation medicine deliver care aimed at supporting patients during recovery and transitional care phases.
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Help Me Choose4.3overall · 33 ratings combined
4.3★ on Google (33)
Lexter Santos
May 2023
I would like thank Management and the staff for providing the best quality of care for my grandfather. They did their utmost best to ensure that he is well taken care of. I appreciate all the efforts they provided to accommodate his needs as well as the needs of my family. My grandfather felt at home and when he was hospitalized, he missed the nurses of Pico. Again, thank you for all that you have done for him.
Mari E
May 2023
My mother was transferred to this facility after having hip surgery from a fall. I was under the impression that if I was present to advocate for her and her care that she would make a speedy recovery. I visited with her almost everyday from 4 to 12 hours a day. My family members would fill in when I couldn't make it. Overall, we were present to make sure she would be receiving the care and attention she needed. What a disappointment it was to witness many residents that were neglected and left unattended. My mother was there on a short term/rehabilitation status and she was mixed in the long term patients which affected her emotionally and mentally. I addressed many issues with the administration only to be acknowledged but no action was taken to correct my concerns. Especially during the night shift once family members are not present, and patients calls are ignored. Another incident was during a 3:00 pm shift change when I had one nurse tell me to lower my voice while I was having a discussion with different nurse about my mother's care, yet they mute out the cries from patients all day long. When I told her it was unprofessional on her part to speak to me in that manner, she continued to argue with me over it. The Nursing Director then offered to move my mother to the other side of the facility where she received less attention, specifically at night after we were not present. My mother swears that she had fallen and the charge nurse failed to document and report the fall. When I was asked by the nurse why I believed she had fallen, I shared that she has bruises, pain, and a swollen knee to prove it. Again, they failed to take a report. While my mother's stay, the facility was undergping some upgrades with new paint, floors, closets, wallpaper, which was very disruptive. They moved patients around without notifying family members as per the Residents Rights, among other rights they violated. Don't let the appearance fool you. If you're not there to advocate for your loved ones due to work schedules etc, don't bring them to this place. I have received more support from my mom's insurance HMO in the last 4 days than this facility did in 5 weeks. My mom is making a huge improvement and walking on her own in the comfort of her own home. Most of the day and evening CNA's and maintenance staff were great and for their work ethic I gave a 2 star rating.
Venerio Zabala Jr
Apr 2023
Visited this healthcare center finding a place for my mother. I notice the detail in care they give to the patients and was honestly surprised. They tended there needs and more because they actually communicate well with them. I love how clean it is compared to other places I’ve already visited. I feel safe to have my mom stay here knowing she’s in the best care.
Shafatela Vichienukul
Apr 2023
My loved one has received utmost quality care at this facility. The staff is caring & hardworking and you can clearly see how well the residents are cared for when you walk in. Having to place your loved one in a nursing facility can be very difficult, but Pico Rivera Healthcare has made this experience positive & peaceful for my loved one & family.
Billie Jean Garcia
May 2021
My Mother was a resident in this facility for about 2 years. The Staff showed her (my Mother) while under their watch, all their love and attention both professionally and personally, as it all showed by the way they all took good care of her (from the Licensed Nurses to the Housekeepers). She never felt like a stranger to the Staff nor to this facility. This was her home. Mom is long gone now, but the Staff still remembers her and they always share with me happy memories of her limited time spent here at the facility. Pico Rivera Healthcare Center have left their handprints in our family's heart, and I am sure in Mom's heart as well.
4 inspection visits in the last three years, 62 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 30, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 30, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 2, 2026
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2026
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 2, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2026
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2026
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2026
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2026
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2026
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2026
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2026
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2026
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2026
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2026
Implement emergency and standby power systems.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 30, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 17, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 17, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 29, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 29, 2025
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 29, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 23, 2025
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 23, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 23, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 23, 2025
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2025
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2025
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 23, 2025
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 23, 2025
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 23, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity G of L: actual harm, isolatedCorrected Feb 4, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 4, 2024
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 4, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 4, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 4, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 4, 2024
Keep all essential equipment working safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 4, 2024
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2024
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2024
Honor each resident's preferences, choices, values and beliefs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2024
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2024
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2024
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2024
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2024
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2024
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Pico Rivera Healthcare offers Skilled Nursing / Long Term Care.
Pico Rivera Healthcare is located at 9140 Verner Street in Pico Rivera, California.
Most reviewers describe attentive, warm nursing and housekeeping staff who built genuine relationships with long-term residents and their families. However, one detailed review raises serious concerns about neglect during unsupervised shifts, an undocumented fall, and unresolved complaints to administration.
Pico Rivera Healthcare had 4 government inspection visits in the last three years, with 62 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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