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Phoenix Mountain Post Acute

13232 North Tatum Blvd

4(314 ratings)· Phoenix average: 4.4

Phoenix Mountain Post Acute, photo 11 / 5

Quick Facts

Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
130
Specialized therapy
LSVT-certified therapy for Parkinson's disease
Physician oversight
Round-the-clock nursing under in-house physicians
Therapy scope
Both inpatient and outpatient rehab offered

What Families Think

Reviews of Phoenix Mountain Post Acute are sharply divided: many families and patients praise the rehabilitation therapy team, attentive nursing, and clean facility, especially for short-term recovery stays. However, a substantial number of reviewers describe serious understaffing, slow response to call lights, food quality problems, and specific incidents of neglect or unsafe care.

The Good

  • Therapy team frequently praised for rehab progress
  • Many reviewers call nursing staff attentive and compassionate
  • Facility described as clean by multiple reviewers
  • Specialized therapy for Parkinson's and neurological conditions
  • Smooth coordination of outpatient follow-up care after discharge

The Bad

  • Multiple reports of understaffing and slow call-button response
  • Several complaints about poor food quality and variety
  • Multiple serious neglect incidents reported, including a fatal delay in notification
  • One report of roaches and black mold in resident bathrooms
  • Some reviewers describe outdated, cramped shared rooms

AI-generated from reviews and community data.

Phoenix Mountain Post Acute is a senior living community in Phoenix, Arizona offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.2 out of 5 across 270 reviews.

About Phoenix Mountain Post Acute

Phoenix Mountain Post-Acute is a skilled nursing facility in Phoenix, Arizona, offering both short-term rehabilitation and long-term care. Staff work with residents, families, and healthcare providers to build comprehensive, individualized care and treatment plans.

Nursing staff provide round-the-clock care under the direction of in-house physicians. The in-house therapy team offers inpatient and outpatient rehabilitation tailored to each resident, with a focus on improving balance and reducing fall risk. The community is certified in LSVT and offers specialized therapy for Parkinson's disease and other neurological conditions.

Residents have access to a monthly activity calendar filled with options throughout the day designed to keep them engaged and active.

The community emphasizes a comfortable, safe, and therapeutic stay, aiming to help residents regain strength and mobility in a setting described as a place to call home.

Types of Care at Phoenix Mountain Post Acute

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Phoenix Mountain Post Acute

4overall · 314 ratings combined

4.2★ on Google (270) · 3.1★ on Yelp (44) · Yelp page ↗

brianna wheeler

Jun 2026

via Google

I recently had the opportunity to work with the team at Phoenix Mountain Post Acute, and I was very impressed with the level of care and professionalism demonstrated throughout the facility. The staff consistently treated residents with kindness, dignity, and respect while maintaining a welcoming and supportive environment. Communication between departments was strong, and it was evident that the team works together to provide quality, patient-centered care. The nursing staff was attentive, the therapy team was encouraging, and the social services department made every effort to support residents and their families during transitions. The facility was clean, organized, and focused on creating a comfortable atmosphere for residents. It is clear that the employees genuinely care about the well-being of those they serve and strive to make a positive difference each day. I would confidently recommend Phoenix Mountain Post Acute to anyone seeking compassionate rehabilitation or long-term care for themselves or a loved one.

Yasmelli Saenz

Jun 2026

via Google

The best place to entrust the care of your loved ones. The staff provides exceptional attention, genuine compassion, and treats every resident with love and respect. The facility is always spotless, creating a comfortable and welcoming environment. Thank you, Phoenix Mountain, for your outstanding care and dedication. Highly recommended!

Emily Dubs

Jun 2026

via Google

This facility is such a great care center.<br>My mom was needing therapy before going back home because she became so weak from her lengthy hospital stay. After a long stay at the hospital, she did NOT want to go to a skilled nursing facility. However, Phoenix Mountain exceeded all of our expectations. The therapy team go her up and running again and I felt the whole team was involved in her care from the start! Karina was our case manager who was so kind and knowledgeable and really helped us through the process. I highly recommend this facility to anyone needing nursing facility care.

Emily Dubs

Jun 2026

via Google

This facility is such a great care center. My mom was needing therapy before going back home because she became so weak from her lengthy hospital stay. After a long stay at the hospital, she did NOT want to go to a skilled nursing facility. However, Phoenix Mountain exceeded all of our expectations. The therapy team go her up and running again and I felt the whole team was involved in her care from the start! Karina was our case manager who was so kind and knowledgeable and really helped us through the process. I highly recommend this facility to anyone needing nursing facility care.

Gina Lopez

Jun 2026

via Google

The environment as well as staff members is so warm and friendly if ever I need to comeback for any reason I know I will be well taken care of

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Government Inspection History

6 inspection visits in the last three years, 31 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Nov 19, 2025Fire Safety StandardHealth Standard6 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 30, 2026

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 28, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 28, 2025

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2025

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2025

  • Provide timely, quality laboratory services/tests to meet the needs of residents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2025

Jul 11, 2025Health Complaint2 citations
  • Keep all essential equipment working safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 8, 2025

  • Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 8, 2025

Jun 17, 2025Health Complaint2 citations
  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 16, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 16, 2025

Jun 11, 2024Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 25, 2024

Jul 6, 2023Fire Safety StandardHealth Standard16 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 13, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 13, 2023

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 13, 2023

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 13, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 13, 2023

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 13, 2023

  • Provide timely, quality laboratory services/tests to meet the needs of residents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 13, 2023

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 13, 2023

  • Post nurse staffing information every day.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 13, 2023

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 13, 2023

  • Dispose of garbage and refuse properly.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 13, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 13, 2023

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 13, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 13, 2023

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 6, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 6, 2023

May 12, 2022Fire Safety StandardHealth Standard4 citations
  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2022

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2022

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2022

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 9, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Phoenix Mountain Post Acute offer?

Phoenix Mountain Post Acute offers Skilled Nursing / Long Term Care.

Where is Phoenix Mountain Post Acute located?

Phoenix Mountain Post Acute is located at 13232 North Tatum Blvd in Phoenix, Arizona.

What do families say about Phoenix Mountain Post Acute?

Reviews of Phoenix Mountain Post Acute are sharply divided: many families and patients praise the rehabilitation therapy team, attentive nursing, and clean facility, especially for short-term recovery stays. However, a substantial number of reviewers describe serious understaffing, slow response to call lights, food quality problems, and specific incidents of neglect or unsafe care.

How did Phoenix Mountain Post Acute do on recent health and safety inspections?

Phoenix Mountain Post Acute had 6 government inspection visits in the last three years, with 31 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Phoenix Mountain Post Acute?

Submit the Request Information form on this page to connect with Phoenix Mountain Post Acute and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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