146 Park Avenue
3.8(70 ratings)
1 / 5CMS Care Compare
Reviews of Park Avenue Health Center are sharply divided, with some praising attentive individual staff members and rehab therapists, while others describe serious concerns about cleanliness, odor, and slow response times. The facility offers skilled nursing and rehabilitation services with an in-house therapy department, but experiences with day-to-day care appear inconsistent.
AI-generated from reviews and community data.
Park Avenue Health Center is a senior living community in Arlington, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.8 out of 5 across 70 reviews.
Park Avenue Health Center is a skilled nursing facility located in Arlington, Massachusetts, offering both long-term and short-term care. The facility has 89 beds and provides round-the-clock care with individualized attention to support residents' recovery and independence.
Clinical departments develop an individualized plan of care for each resident upon arrival, addressing specific healthcare needs. The facility's in-house rehabilitation department offers physical therapy, occupational therapy, and speech and language pathology services. The medical team works closely with residents to support their health goals and coordinate discharge planning, assisting with arranging home support, equipment, and community resources as needed.
Residents receive three daily meals that are menu-planned and individually prepared. The facility emphasizes the therapeutic relationships between residents and their physicians, with a medical team that is highly regarded in the community. The rehabilitation teams are noted for their focus on achieving exceptional patient outcomes through specialized therapy programs.
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Help Me Choose3.8overall · 70 ratings combined
3.8★ on Google (70)
Karen Popken
Jun 2026
This place is horrible!! Smells really bad anytime I come morning,noon or night! I found my aunt who I was visiting on the floor in her room. There was MO sense of urgency to get her up. I told the nurses at the nurses station she needed to use the bathroom twice.. I wait 40 min and left because no one ever came and I was so upset! Do not come here even if it is a last resort!😢😢😢🥵🥵
Brazilian green and yellow eye Alexander
Jan 2026
My friend was in here not sure if he still it because he went to the hospital and was there for a while I called the hospital and they said he wasn't there anymore, I asked if he went back to the nursing home were he was before and they said that they don't know, so I called a few times and every time I call no one answers so I have no idea if he went back or not
Tim Roche
Aug 2025
My sister stayed here for a few months. For what it is I thought it was decent. Nursing homes can get a bad rap and sometimes for good reason. This place was fine but the best part of the place was the physical therapist Pinal. She was outstanding! When I met her I felt much more comfortable leaving my sister there. She really seemed to care about her job. She was determined to help my sister improve and get back on her feet. Incredibly she still calls me to see how she is doing. I honestly never expected the type of care that she provided. Hopefully you will be fortunate to get her to take care of your loved one.
David Sherr
Mar 2025
This place is terrible. It's not a rehab center. It's a holding pen. Think "One Flew Over The Coocoo's Nest." It's terribly run down, dirty, and smells just the way you think a run down, neglected nursing home would smell. There is high personnel turnover. I extracted my sister from the Park Ave facility where I'm sure she would have deteriorated. Several reviews on Yelp attest to the terrible care at this place. Don't be fooled by a few OK reviews here on Google. The place should get zero stars.
Emily Jones
Feb 2025
I was recently visiting family that just transferred to this facility,I first had thought because of the reviews that there was going to be issues, but after arriving I could see right away that the reviews are absolutely wrong. The nurses and especially the director of nursing Juan were all very hands on with the patients to make sure they felt comfortable and like they mattered. I would also like to say that the activities they played had my family members very excited and they all joined in to play jeopardy.5 ⭐️
7 inspection visits in the last three years, 42 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 12, 2026
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 12, 2026
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 12, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 29, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 29, 2025
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 29, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 29, 2025
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 29, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 29, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 23, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 17, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 15, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Nov 21, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 20, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 27, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 11, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 13, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2024
Have simulated fire drills held at unexpected times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2024
Provide care or services that was trauma informed and/or culturally competent.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2024
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2024
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2024
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2024
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2024
Ensure that residents are fully informed and understand their health status, care and treatments.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2024
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity J of L: immediate jeopardy, isolatedCorrected Oct 17, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity J of L: immediate jeopardy, isolatedCorrected Oct 17, 2023
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity J of L: immediate jeopardy, isolatedCorrected Oct 17, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 17, 2023
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 9, 2023
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 9, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 17, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 17, 2023
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity C of L: potential for minimal harm, widespreadCorrected Nov 9, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Park Avenue Health Center offers Skilled Nursing / Long Term Care.
Park Avenue Health Center is located at 146 Park Avenue in Arlington, Massachusetts.
Reviews of Park Avenue Health Center are sharply divided, with some praising attentive individual staff members and rehab therapists, while others describe serious concerns about cleanliness, odor, and slow response times. The facility offers skilled nursing and rehabilitation services with an in-house therapy department, but experiences with day-to-day care appear inconsistent.
Park Avenue Health Center had 7 government inspection visits in the last three years, with 42 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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