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Pacific Home Health & Hospice

375 Park Ave Ste 6

2.6(5 ratings)· Coos Bay average: 4.3

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Quick Facts

Medicare quality
2.0 of 5 stars

Home Health Compare

Medicare certified
Since 1996

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Pacific Home Health & Hospice in Coos Bay, Oregon has a mixed reputation among the small number of families who have left reviews. Two reviewers praised the nursing staff as professional, responsive, and caring, while three others described serious problems involving abandonment of a hospice patient, unresolved billing disputes, and poor communication from the office.

What reviewers praise

  • Nurses described as professional and responsive
  • Caregivers praised as caring during difficult health situations

What reviewers flag

  • One report of a hospice patient abandoned without notice mid-care
  • Multiple complaints about unresponsive or dismissive office communication
  • One report of unresolved insurance billing dispute with hung-up calls
  • One report of caregiver ignoring repeated requests about private property access

AI-generated from reviews and community data.

Pacific Home Health & Hospice is a home health agency serving Coos Bay, Oregon offering Home Health. Families rate it 2.6 out of 5 across 5 reviews.

About Pacific Home Health & Hospice

Pacific Home Health & Hospice is a Medicare-certified home health agency serving clients in Coos Bay, Oregon since 1996. The agency provides skilled nursing, physical therapy, speech therapy, and home health aide visits.

The agency holds a 2.0 of 5 star rating from the Centers for Medicare and Medicaid Services. Google reviews are mixed. Some reviewers described staff as professional and responsive, with one noting caregivers were "wonderful, professional and super responsive" following a family member's amputation. Others reported serious concerns with communication and billing, including allegations that the agency abandoned a patient without notice, refused to explain coverage denials, and responded dismissively to complaints about caregiver conduct on residential property.

Types of Care at Pacific Home Health & Hospice

Home Health

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Reviews of Pacific Home Health & Hospice

2.6overall · 5 ratings combined

2.6★ on Google (5)

Write a review

Ann Lewis

Apr 2025

via Google ↗ · Report

I would leave a negative 10 if I could. I had a complete meltdown when Pacific Home health was treating my 88 year old husband, a home hospice patient and abandoned him with no notice, They got me to agree to transitioning him from hospice to their home health program instead and literally minutes after my doctor approved the transition, they left a vm msg stating he is not covered for home health and cannot revert back to hospice as he miraculously healed, which is not the case. When I called them to seek assistance, they offered none. I was ambushed into signing a discharge for a covered service under the assurance that their home health program is more inline with his needs and the transition would be "SEAMLESS". I was left with no help or direction. They also left a catheter in him. Literally abandoned. I started calling other providers, one of which informed me that this is a regular occurrence with them and it had nothing to do with his condition. She said "That's what they do when they are over-allocated". I would strongly discourage using Pacific home health.

Tammy V

Sep 2024

via Google ↗ · Report

My dad had home health come help after a recent amputation. Everyone wonderful, professional and super responsive. Thank you!!!

weezy deezy

Mar 2020

via Google ↗ · Report

They wouldn't explain why they wouldn't bill my fathers insurance after the insurance company said they can. Call to get more details and was yelled at and hung up on cuz the lady didn't like my tone. Then they blocked my calls. My dad is in desperate need of home health but they could care less. Horrible horrible horrible place don't let these people near ur loved ones. I'm filling a complaint with Medicare and the BB.

Vitaliy V

Nov 2017

via Google ↗ · Report

Some of the best, caring , professional home care nurses anyone could ask for!

Karen Taylor

Jul 2017

via Google ↗ · Report

Caregiver has been repeatedly ask not to block neighbors access an not to turn around on posted private property. Complaint made to office And response was a simple "I'll pass that on." No further questions or information ask for.

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Medicare Quality of Care

Pacific Home Health & Hospice is a Medicare-certified home health agency (certified since 1996). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

2.0 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Speech therapy
  • Home health aide

What patients say

4.0 / 5 patient survey rating

  • Would definitely recommend the agency81%US 79%
  • Rated their overall care 9 or 10 out of 1089%US 85%
  • Care was given in a professional way92%US 89%
  • The team communicated well89%US 86%
  • The team discussed medicines, pain and home safety81%US 82%

60 completed patient surveys, 36% response rate.

Hospital outcomes

  • Discharged to the community79%US 80%Same as
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)10%US 11%Same as

How patients did

  • Care started within 2 days of referral79%US 94%
  • Patients got better at walking or moving around68%US 83%
  • Patients got better at getting in and out of bed78%US 83%
  • Patients got better at bathing73%US 86%
  • Patients' breathing improved81%US 85%
  • Patients got better at taking medications correctly60%US 81%
  • Patients who had a fall with major injury (lower is better)1%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)1%US 0%
  • Discharge function score met or exceeded expectations56%US 61%

Service area

Pacific Home Health & Hospice reports serving 9 ZIP codes, including Bandon, Broadbent, Coos Bay, Coquille, Lakeside, Langlois, Myrtle Point, North Bend, Reedsport. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 387135. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Pacific Home Health & Hospice offer?

Pacific Home Health & Hospice offers Home Health.

Where is Pacific Home Health & Hospice located?

Pacific Home Health & Hospice is located at 375 Park Ave Ste 6 in Coos Bay, Oregon.

What do families say about Pacific Home Health & Hospice?

Pacific Home Health & Hospice carries a 2.6 out of 5 rating from 5 Google reviews. Pacific Home Health & Hospice in Coos Bay, Oregon has a mixed reputation among the small number of families who have left reviews. Two reviewers praised the nursing staff as professional, responsive, and caring, while three others described serious problems involving abandonment of a hospice patient, unresolved billing disputes, and poor communication from the office. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from Pacific Home Health & Hospice?

Yes. Pacific Home Health & Hospice is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 2.0 out of 5 stars.

Do I need a referral to use Pacific Home Health & Hospice?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Pacific Home Health & Hospice?

Submit the Request Information form on this page, or contact Pacific Home Health & Hospice directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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