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Reviews of Ozark Riverview Manor are sharply divided: several families praise devoted, hardworking staff on both the assisted living and nursing sides, while others report serious understaffing, sanitation lapses, and safety incidents. The facility's age and odor were noted by more than one reviewer, though staff effort was frequently called out as a bright spot.
AI-generated from reviews and community data.
Ozark Riverview Manor is a senior living community in Ozark, Missouri offering Assisted Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.9 out of 5 across 32 reviews.
Ozark Riverview Manor is a skilled nursing and long-term care facility in Ozark, Missouri with a licensed capacity of 90 residents. The community serves both assisted living and nursing home levels of care.
Family experiences at the facility are mixed. Positive reviews consistently praise nursing and caregiving staff as hardworking and responsive, with one family noting that assisted living staff "went WAY over and above" to support their mother's care. Food quality also receives positive mention. However, several families express serious concerns about chronic understaffing, particularly during night and early morning shifts, leading to delayed care and hygiene issues. One family reported their relative waiting 30–40 minutes with soiled briefs, raising concerns about residents unable to advocate for themselves. Cleanliness and housekeeping standards are another consistent friction point; while one reviewer acknowledged the facilities "show their age" but praised staff effort, others report ongoing sanitation failures and unpleasant odors.
Ozark Riverview Manor holds a 2.9 out of 5 rating across 32 Google reviews, reflecting the divided feedback. Families considering this community should weigh the reported dedication of nursing staff against documented concerns about facility maintenance and adequate staffing levels.
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Help Me Choose2.9overall · 32 ratings combined
2.9★ on Google (32)
Sloppy Steaks
Apr 2026
Ever since they hired a new manager in housekeeping, the facility has failed to meet sanitation requirements. And will continue to fail, because housekeeping staff is no longer a priority within this facility, Willow healthcare??? more like Willow health don't care.
Ron “The Traveler”
Feb 2026
READ THRU..When I first arrived the smell was over whelming, the facilities show their age. Not impressed. BUT the staff were outstanding And hustling never a complaint when asked to do something. Can't say enough how good they are. Lunch/dinner were great too! House keeping needs to step up their game. HIGHLY RECOMMEND!
Stacy Hulm
Feb 2026
My mom lived in the assisted living side of Riverview for 2 years and is now in the nursing home side. The staff at assisted living went WAY over and above typical assisted care so that my mom could stay there as long as possible before going to the nursing home. She was well cared for, always clean, her room spotless, and the residents were wonderful! Shout out to Nancy who does an amazing job! We could breath knowing she was in good hands. Now that mom has moved over to nursing care, we are still happy. There are some loving nurses there, and just because a nurse is gruff does not mean they aren't doing their job. This kind of care is very taxing and I commend them for being able to handle the dementia that was simply over our heads as family members. The location is excellent and I can wheel my mom along the riverside if I want. We are so thankful for Riverview and the relief they have given us in a very difficult season. I'll recommend them all day long!
Jeffrey S
Feb 2026
This facility is way understaffed. The residents are not being properly cared for . Walked in and saw a resident that smelled like urine and appeared highly medicated. I won't be back.
D DP
Jan 2026
If you love your loved one, just know this facility is always crucially under staffed, especially at night and early morning. One of our family members in rehab in 2025 said he had to go long periods of time, well over 30/40 minutes, with feces in his briefs and would burn so bad. My question is what about the residents who are unable to speak or advocate for themselves. A family member: "The state wouldn't allow railings on the bed because they had the right to fall." Another family member: "We had begged them to put rails on his bed because he was falling so much out of bed. But they said due to state regulations they weren't allowed to put railings on the beds anymore." Two of our other family members in LTC fell out of bed many, many times. In 2025, they BOTH fell out of bed, were on the floor, had stopped breathing, and were found but it was too late. They were already dead. One in early 2025, the other late on 2025. This is not a review out of brokenness or spite. A lawsuit won't bring them back. A review won't bring our brother or mother back. We are of course brokenhearted but this is a review hopefully you will not miss. I hope you will reconsider leaving your loved one unattended at this rehab & LTC facility, especially in quarantine. Things could have been different but they aren't and I pray they are for you and your loved ones.
6 inspection visits in the last three years, 39 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Establish policies and procedures for medical documentation.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 30, 2026
Provide or get specialized rehabilitative services as required for a resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 30, 2026
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 30, 2026
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 30, 2026
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 30, 2026
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 30, 2026
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 30, 2026
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2026
Provide activities to meet all resident's needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2026
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Severity C of L: potential for minimal harm, widespreadCorrected Jan 30, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 10, 2024
Develop and maintain an Emergency Preparedness Program (EP).
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 9, 2024
Use approved construction type or materials.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 9, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 9, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 9, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 9, 2024
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 9, 2024
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 9, 2024
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 9, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 9, 2024
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 9, 2024
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 9, 2024
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 9, 2024
Ensure that residents are free from significant medication errors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 9, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 9, 2024
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 9, 2024
Have exits that are accessible at all times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 9, 2024
Have properly located and lighted "Exit" signs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 9, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 9, 2024
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 9, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 9, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 9, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 9, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 9, 2024
Protect each resident from the wrongful use of the resident's belongings or money.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 11, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Aug 2, 2023
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 18, 2022
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 3, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Ozark Riverview Manor offers Assisted Living and Skilled Nursing / Long Term Care.
Ozark Riverview Manor is located at 1200 West Hall, in Ozark, Missouri.
Reviews of Ozark Riverview Manor are sharply divided: several families praise devoted, hardworking staff on both the assisted living and nursing sides, while others report serious understaffing, sanitation lapses, and safety incidents. The facility's age and odor were noted by more than one reviewer, though staff effort was frequently called out as a bright spot.
Ozark Riverview Manor had 6 government inspection visits in the last three years, with 39 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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