zoraetta wilson
Jul 2026
Bad response time to call buttons!!!!!!! When you call and ask staff to check on your loved one it usually doesn’t happen!!! They need to do better!!!!! Sara and Miguel are great!!!! Everyone else not so good!!
1 / 6Quick Facts
- Licensed capacity
- 40 residents
- Memory Care Setup
- Secured memory care neighborhood on-site
- Short-Term Stays
- Short-term respite care available
California CDSS
What Families Think
Families generally describe Oaks at Towne Lake as a warm, well-run assisted living and memory care community where staff know residents by name and go out of their way to communicate with families. However, a recurring theme in several critical reviews is inconsistent staffing, particularly in the memory care unit, which has led to complaints about slow response times and inadequate supervision during meals.
The Good
- Staff described as caring and attentive by many reviewers
- Executive directors know residents and families personally
- Memory care sized for intimate, personalized attention
- Wide variety of daily activities and outings
- Housekeeping and laundry service praised by name
- Strong family communication during COVID-19
The Bad
- Several reports of understaffing, especially in memory care
- One report of slow call-button response times
- One report of insufficient supervision and feeding help in memory care
- Reliance on contract staff cited as inconsistent care quality
AI-generated from reviews and community data.
Oaks at Towne Lake is a senior living community in Woodstock, Georgia offering Assisted Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.7 out of 5 across 80 reviews.
About Oaks at Towne Lake
Oaks at Towne Lake is a senior living community in Woodstock, Georgia, offering assisted living, memory care for those with Alzheimer's or dementia, and short-term respite care. The community operates with a person-directed care approach that honors each resident's individual life story and adapts support as health needs change, enabling most residents to age in place.
Care services include medication monitoring and on-site pharmacy services, with designated care partners providing consistent personal support for activities of daily living. Specialized, secure neighborhoods are designed for residents living with memory loss, featuring both secured environments and open spaces that allow freedom of movement and a sense of home. The community coordinates with healthcare providers and offers 24/7 wellness management.
Daily life at Oaks at Towne Lake centers on five key areas of health: spiritual, physical, intellectual, emotional, and social wellness. Residents enjoy a full calendar of activities including trivia, bingo, live musical entertainment, and gospel choirs. All-day restaurant-style dining is offered at residents' convenience, with a registered dietitian working to accommodate doctor-recommended diets including pureed, mechanically altered, low-sodium, and non-concentrated sweets options. The community also welcomes family recipes to be featured in dining services.
The community actively fosters intergenerational connections through visits from local schoolchildren, singing groups, and presentations open to all ages. Social lounges, a pet therapy program, and scheduled local transportation for medical appointments and community outings are available. Residents are encouraged to bring their own furniture and mementos to personalize their apartments, which are designed with safety features including grab bars and emergency pull cords.
Located in Woodstock, the community has access to local amenities including Acworth Community Center, Olde Rope Mill Park, Family Tradition dining, and the Woofstock Dog Park. Pets are welcome as part of the community's pet therapy program, which is described as enhancing quality of life and combating loneliness. Convenience services including weekly housekeeping, personal laundry, and on-site maintenance are included in monthly service.
Types of Care at Oaks at Towne Lake
Assisted Living
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Arts and Crafts
- Birthday / Holiday Parties
- Religious Services
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Oaks at Towne Lake
4.7overall · 80 ratings combined
4.7★ on Google (80)
Debbie Tarlton
May 2026
After a warm welcome for my tour & a cold bottle of water, I was introduced to June Allen, Community Relations Director who gave me a tour and answered all my questions. I was impressed with the facility and appreciated the gift of peach jam just for visiting.
Becky Nation
May 2026
My mom lived at the Oaks at Towne Lake for three and a half years before passing away there a month ago. I am profoundly grateful to all of the staff there for the love and care they provided to her over those years, especially in the last months of her life. Very special thanks to Sara and Miguel and Willie who were our favorites. Their tender, loving care will never be forgotten. It is a great comfort to me that, since I was unable to get there in time, Sara was with Mom when she left this life. Other special mentions go to Executive Director Laura and Nursing Director Koko who supported Mom and me with kindness and patience. Five stars is not nearly enough to recommend the Oaks to anyone seeking a quality home for a loved one. Trust me when I tell you not to bother trying to find one better.
allison lewis
May 2026
We recently moved my 91-year-old mother to The Oaks Assisted Living Facility, and the entire experience has been wonderful. Laura and Coco went above and beyond to help with the transition and made all of the arrangements seamlessly smooth during what could have been a stressful time for our family.<br><br>The activity directors, Kimberly and Ann, have also been absolutely amazing! There are so many daily activities and truly something for everyone to enjoy: chair yoga, walking classes, movies, daily devotionals, games, penny auctions, monthly family gatherings, shopping trips, lunches out, pet therapy, and so much more. The list of activities feels endless, and they continue adding new opportunities every month.<br><br>The facility itself is always clean, beautiful, and welcoming. Most importantly, the entire staff is caring, professional, and attentive. We are so grateful for the kindness and support shown to my mother and our family. I would highly recommend The Oaks to anyone looking for an assisted living community for a loved one.
Caleb Wilson
Mar 2026
I had a really good experience here, the activities were actually fun and not boring at all and the whole place felt really home like and family friendly. the staff was super nice and welcoming and it didn’t feel fake, they were smiling and greeting us like that’s just how they are. i didn’t feel judged at all which made everything more comfortable. the residents looked really happy and peaceful which i liked a lot. also the outside deck with the waterfall was really pretty. overall i would 100% recommend, it just felt like a warm and positive environment.
Frequently Asked Questions
What types of care does Oaks at Towne Lake offer?
Oaks at Towne Lake offers Assisted Living.
Where is Oaks at Towne Lake located?
Oaks at Towne Lake is located at 4580 Towne Lake Pkwy in Woodstock, Georgia.
What do families say about Oaks at Towne Lake?
Families generally describe Oaks at Towne Lake as a warm, well-run assisted living and memory care community where staff know residents by name and go out of their way to communicate with families. However, a recurring theme in several critical reviews is inconsistent staffing, particularly in the memory care unit, which has led to complaints about slow response times and inadequate supervision during meals.
How can families visit Oaks at Towne Lake?
Submit the Request Information form on this page to connect with Oaks at Towne Lake and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Oaks at Towne Lake? Claim this listing to update photos, pricing, and details. It's free.
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Prefer to stay home?
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