A&W Tolman
Dec 2025
My experience with Nyssa Gardens Assisted Living was deeply disappointing and concerning. The overall atmosphere among staff is unprofessional, hostile, and unwelcoming. There is a noticeable culture of cattiness and rudeness, which directly affects the quality of care residents receive.<br><br>Staff frequently leave the building during their shifts for personal breaks that appear excessive and inappropriate for a care setting. Meanwhile, residents are often strongly encouraged to remain in their rooms outside of brief meal times and short activity windows (roughly 30 minutes to an hour). As a result, it is rare to see residents engaging socially or spending time in common areas, which raises serious concerns about isolation and quality of life.<br><br>Upper management appears disconnected and indifferent to both staff concerns and resident well-being. Issues are ignored rather than addressed, and accountability is severely lacking. This trickle-down neglect creates an environment where residents’ needs are not prioritized and staff morale is clearly poor.<br><br>For a facility entrusted with the care, dignity, and safety of vulnerable individuals, this level of disregard is unacceptable. I would strongly caution families to thoroughly research and visit before considering Nyssa Gardens for their loved ones.
