Christie Scott
Jan 2026
Heather is very professional and knowledgeable. She has always went above and beyond for us.
North Mississippi Medical Center Home Health Agency
812 Garfield St3.2(9 ratings)· Tupelo average: 4.1
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Quick Facts
- Medicare quality
- 3.0 of 5 stars
- Medicare certified
- Since 1966
- Care setting
- Services delivered in patient's own home
- Affiliation
- Operated by North Mississippi Medical Center hospital system
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
This is a home health and hospice agency affiliated with North Mississippi Medical Center in Tupelo, providing care in a patient's own home rather than a residential facility. Reviews are sharply divided: several families praise specific caregivers by name for going above and beyond, while others describe serious lapses in hospice responsiveness, communication, and follow-through on physician orders.
What reviewers praise
- Specific nurses praised by name as professional
- One caregiver described as going above and beyond
- Positive reviews highlight knowledgeable, dedicated individual staff
What reviewers flag
- One report of hospice nurse unresponsive during a family's final hours
- One report staff was condescending and did not follow MD orders
- One report of a therapist leaving family without care after promotion
- Poor communication described in more than one review
AI-generated from reviews and community data.
North Mississippi Medical Center Home Health Agency is a home health agency serving Tupelo, Mississippi offering Home Health. Families rate it 3.2 out of 5 across 9 reviews.
About North Mississippi Medical Center Home Health Agency
North Mississippi Medical Center Home Health Agency is a Medicare-certified home health provider serving clients in their homes in Tupelo. Operating as a non-profit since 1966, the agency offers skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits.
The agency holds a CMS quality rating of 3.0 out of 5 stars.
Types of Care at North Mississippi Medical Center Home Health Agency
Home Health
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Help Me ChooseReviews of North Mississippi Medical Center Home Health Agency
3.2overall · 9 ratings combined
3.2★ on Google (9)
Helen
Dec 2025
Very condescending and disrespectful of my mother. Poor communication. Did not carry out all MD orders. Unethical.
Demearl50 Williams
Sep 2024
Jessica King is a wonderful nurse!!!!
JD JD
Dec 2021
Daughter was getting therapy here. Therapist Walker would say I think she’s tired today and try to leave early. I found out that he was saying that when he was tired! Very slothful and then they made him a manager there and quit coming out and left us high and dry. This is an awful place!
Chelsea Wood
Apr 2021
I would definitely NOT recommend this hospice team. On the last day of my precious papaw's life, we called on call nurse to come and assess him, because ativan was wearing off before time for next dose. She tells my family, "there is nothing more we can do," "we are not here to babysit the family," and to, "call me when he takes his last breath." Once he did pass, she also took her sweet time getting there. I understand sometimes they have to travel to get to their patients, but I was at work in another county (30 mins away), went through a road block and still managed to beat hospice nurse by 45-60mins. Coroner and funeral home also beat her there by several mins. Coroner had to do some of her job for her and called funeral home for us because she was not there. When her patient, my papaw, needed her the most she was not there. I will tell everyone I meet about our experience in hopes no one else will have to go through that nightmare.
Medicare Quality of Care
North Mississippi Medical Center Home Health Agency is a Medicare-certified home health agency (certified since 1966). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
3.0 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
5.0 / 5 patient survey rating
- Would definitely recommend the agency88%US 79%
- Rated their overall care 9 or 10 out of 1092%US 85%
- Care was given in a professional way93%US 89%
- The team communicated well92%US 86%
- The team discussed medicines, pain and home safety88%US 82%
289 completed patient surveys, 20% response rate.
Hospital outcomes
- Discharged to the community83%US 80%Better than
- Readmitted to hospital after discharge (30 days) (lower is better)6%US 4%Worse than
- Preventable hospital visits during care (lower is better)9%US 11%Better than
How patients did
- Care started within 2 days of referral96%US 94%
- Patients got better at walking or moving around87%US 83%
- Patients got better at getting in and out of bed89%US 83%
- Patients got better at bathing89%US 86%
- Patients' breathing improved90%US 85%
- Patients got better at taking medications correctly86%US 81%
- Patients who had a fall with major injury (lower is better)2%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations70%US 61%
Service area
North Mississippi Medical Center Home Health Agency reports serving 81 ZIP codes, including Tupelo, Corinth, Abbeville, Aberdeen, Ackerman, Algoma, Amory, Baldwyn, Becker, Belden and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 257002. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does North Mississippi Medical Center Home Health Agency offer?
North Mississippi Medical Center Home Health Agency offers Home Health.
Where is North Mississippi Medical Center Home Health Agency located?
North Mississippi Medical Center Home Health Agency is located at 812 Garfield St in Tupelo, Mississippi.
What do families say about North Mississippi Medical Center Home Health Agency?
North Mississippi Medical Center Home Health Agency carries a 3.2 out of 5 rating from 9 Google reviews. This is a home health and hospice agency affiliated with North Mississippi Medical Center in Tupelo, providing care in a patient's own home rather than a residential facility. Reviews are sharply divided: several families praise specific caregivers by name for going above and beyond, while others describe serious lapses in hospice responsiveness, communication, and follow-through on physician orders. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from North Mississippi Medical Center Home Health Agency?
Yes. North Mississippi Medical Center Home Health Agency is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.0 out of 5 stars.
Do I need a referral to use North Mississippi Medical Center Home Health Agency?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit North Mississippi Medical Center Home Health Agency?
Submit the Request Information form on this page, or contact North Mississippi Medical Center Home Health Agency directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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