MyLivingChoice

North Central Health Care

2400 Marshall Street, Ste A

2.1(76 ratings)· Wausau average: 3.6

North Central Health Care, photo 11 / 6

Quick Facts

Total units
159
Medicare rating
2 of 5

CMS Care Compare

Ownership
Government, County
Certified beds
159

What Families Think

North Central Health Care is a skilled nursing and long-term care facility in Wausau, Wisconsin, licensed for up to 159 residents. Google reviewers rate it low overall, 2.1 out of 5 based on 75 reviews, though no detailed review text was provided to explain specific concerns.

The Good

  • Provides skilled nursing and long-term care services
  • Licensed to serve up to 159 residents

The Bad

  • Very low overall Google rating (2.1 out of 5) from 75 reviews, suggesting widespread dissatisfaction

AI-generated from reviews and community data.

North Central Health Care is a senior living community in Wausau, Wisconsin offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Laundry Service and Emergency Call System. Families rate it 2.1 out of 5 across 76 reviews.

About North Central Health Care

North Central Health Care is a skilled nursing / long term care community in Wausau, Wisconsin. The community is licensed for up to 159 residents.

Families rate North Central Health Care 2.1 out of 5 based on 75 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at North Central Health Care

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of North Central Health Care

2.1overall · 76 ratings combined

2.1★ on Google (76)

Chloe Brooks

May 2026

via Google

NCHC lacks quality inpatient and outpatient psychiatrists, they’re not good communicators, and have unethical practices. They act out of ignorance and prejudice towards those struggling with mental health. Their inpatient unit does not consider the mental impact of isolation and stress, which only exacerbates the current issues someone is facing. They do not look at patients holistically and push meds. Overall, the experience was extremely traumatic and only worsened my conditions. I was not listened to, the environment was dehumanizing, and they do not help patients move forward towards attainable healing.

Lori Coffman

May 2026

via Google

Nurse practitioner, Mandy, was rude during appointment. Asked me nothing about symptoms experienced. Nursing staff refused to return calls when sought advice for my condition. Threatened to withhold any treatment if neighbor, whom they sought release of information called again expressing concern for my untreated condition. When I asked what to do for untreated condition, ignored question and referred to medication for another condition . I was told, and recorded their message, threatening if I again requested advice, they would discharge me for expressing mental health concerns! I hope condition doesn’t continue to deteriorate, or I have nobody to call for help!<br><br>In follow-up of my review, the owner of the facility suggested I further discuss my concerns with department that handles complaints. However, on the date of the incident, I had left 2 messages on the number listed and received no response. I still have the threatening message left on my voicemail and will be following up at the state level. With many patients seeking help at this facility being in vulnerable situations, I would think they would be extra cautious about turning away patients without an appropriate support system in place.

E. Greth

Jan 2026

via Google

The negative stigma of mental health facilities are because of places like this. This is the only facility I've ever been to, but they do a great job at making you feel uncomfortable. I was there in the crisis unit for just a brief period but my experience was traumatic. I had my body insulted by one of the older male nurses during strip search. They are horrible at giving you your medications. They received my records and still never gave me my pills on time and refused to give me some of the pills I needed. I was told by both the doctor and the social workers that this was intentional.<br><br>One of the doctors I saw (Dr. Hoppe) stopped in for about 5 minutes to see me each day and provided very minimal input on my situation. He claimed that the advice my providers were giving about my medications were very wrong. He also made a side comment that girls mainly self harm for attention, which I found to be very inappropriate. He was also a bit intimidating.<br><br>It also takes a long time to get anything to happen there. Communication between staff is horrible and it takes forever to get anything you want. I asked for activities to do and it took an entire day for someone to print off a single worksheet.<br><br>There are a few techs and nurses there that have good intentions, but they aren't enough to make a positive change happen. This place is extremely isolating and made me feel worse than when I went in. I was surrounded by people who were so much worse than I was and I feel bad that this is the place they have to live in everyday.<br><br>I've been waiting to post this because I really want to communicate my thoughts in a way that really tells you NOT to go here. I'm posting it now, so the message can be further spread. I'm still trying to move on mentally but all I can think of is the sounds of locking doors, sounds of screams, and the complete mismanaging of medications and situations.<br><br>These are PEOPLE you're dealing with. We aren't animals. Show some empathy and put yourself in our shoes - maybe you'll treat us with a little more decency.

Annie Link

Jan 2026

via Google

I was recommended to try the call this place but seeing the reviews I don't think I want to. I've been there done that and I'm definitely not trying the Kool-Aid. Sounds like Winnebago all over again.

Vassily Knigge

Nov 2025

via Google

Got fined hundreds of dollars for a phone call I was not told would cost anything. Charging someone like this who is in a dark place is RIDICULOUS. HIGHLY DO NOT RECOMMEND. SCAMMERS!!!!!!

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Government Inspection History

6 inspection visits in the last three years, 27 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 17, 2026Health Complaint1 citation
  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 15, 2026

Aug 21, 2025Fire Safety StandardHealth Standard17 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedCorrected Sep 18, 2025

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 11, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 11, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 18, 2025

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 18, 2025

  • Have restrictions on the use of highly flammable decorations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 11, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 18, 2025

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 18, 2025

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 18, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 18, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 18, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 18, 2025

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 18, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 18, 2025

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 18, 2025

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 18, 2025

  • Provide a written emergency evacuation plan.

    Severity C of L: potential for minimal harm, widespreadCorrected Sep 11, 2025

Sep 10, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Aug 19, 2024

Jun 6, 2024Fire Safety StandardHealth ComplaintHealth Standard3 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 31, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 31, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 31, 2024

Mar 19, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 7, 2024

May 17, 2023Fire Safety StandardHealth Standard4 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 30, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 5, 2023

  • Meet requirements for the use of electrical equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2023

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does North Central Health Care offer?

North Central Health Care offers Skilled Nursing / Long Term Care.

Where is North Central Health Care located?

North Central Health Care is located at 2400 Marshall Street, Ste A in Wausau, Wisconsin.

What do families say about North Central Health Care?

North Central Health Care is a skilled nursing and long-term care facility in Wausau, Wisconsin, licensed for up to 159 residents. Google reviewers rate it low overall, 2.1 out of 5 based on 75 reviews, though no detailed review text was provided to explain specific concerns.

How did North Central Health Care do on recent health and safety inspections?

North Central Health Care had 6 government inspection visits in the last three years, with 27 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit North Central Health Care?

Submit the Request Information form on this page to connect with North Central Health Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

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