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North Bay Post Acute

300 Douglas Street

3.6(65 ratings)

North Bay Post Acute — photo 11 / 4

Quick Facts

Therapy extra
Pet therapy using trained comfort dogs
Payment options
Accepts Medicare, Partnership, and VA benefits
Room setup
Choice of shared or private rooms

What Families Think

Reviewers are sharply divided: many families and residents praise the physical and speech therapy teams, caring CNAs and nurses, and describe genuine compassion during long-term or rehab stays. At the same time, a substantial number of reviews report serious concerns about understaffing, slow response to call lights, a fall resulting in a broken pelvis, and communication breakdowns, including a temporary kitchen shutdown tied to a reported rodent issue.

The Good

  • Physical and speech therapy widely praised as effective
  • Many CNAs and nurses described as attentive and caring
  • Same-day and weekend admissions available
  • Courtyard with flowers and picnic tables for visits
  • Food generally described as good and on time
  • Long-term residents report years of consistent care

The Bad

  • Multiple reports of slow response to call lights or emergencies
  • One report of a fall causing a broken pelvis with delayed response
  • Several reviewers cite understaffing and low staff morale
  • Communication problems reaching staff or loved ones by phone
  • One account of a kitchen shutdown and reported rodent issue
  • One report of premature discharge without adequate coordination

AI-generated from reviews and community data.

About North Bay Post Acute

North Bay Post Acute is a skilled nursing facility in Petaluma, California, offering post-acute and long-term rehabilitative care. The community emphasizes patient experience, aiming to welcome residents and guests with attentive, dignified care from the moment they arrive.

The facility offers same-day and weekend admissions to accommodate residents' needs without delay. Staff focus on quality of care and quality of life, providing support that extends beyond basic medical needs.

Therapy services include speech therapy for residents recovering from stroke, brain injury, cancer, Parkinson's disease, and other conditions affecting comprehension and communication. The facility also offers pet therapy, using professionally trained dogs to provide comfort and help residents settle into their new environment.

Room options include both shared and private accommodations, allowing residents to choose the setting that suits them best. The facility accepts a range of payment methods, including Medicare, Partnership, VA, and several private insurance plans.

Residents are encouraged to personalize their space with familiar items such as family photos, a favorite blanket or pillow, clothing, and mobility aids like wheelchairs or walkers. The facility maintains set visiting hours to support ongoing connection between residents and their families.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.6overall · 65 ratings combined

3.6★ on Google (65)

Rubyanna Solis

Jul 2026

via Google

I was talking to another resident one morning and he made me a little teary eyed. He's an older gentleman and we were talking about when I get discharged. He told me when I get discharged I will be leaving a hole in some of their hearts 😭😭. He told me that I have made my spot in a lot of their hearts and I won't be forgotten 😭😭.<br><br>I've only been here since 6/24 and at first I wanted to be saved I hated it here but once I accepted that I needed to be here I opened up. I talked with the residents, the CNA's, the nurses, the directors, and the therapists, and honestly I'm going to be a little sad when I leave here. These people have taken the time to get to know me and I have gotten to know them. Not only will I leave a hole in their hearts but they will leave one in mine.<br><br>This experience was an eye opener for me. Some of these residents have been here for ten years and I was complaining after a couple of days. I'm glad I had this experience.<br><br>You all showed me compassion, even in my worst moments, you treated me like a person not just a paycheck. I consider a lot of you that worked with me friends. I hope that I can keep in touch with as many of you as I can so that we can celebrate each other's success. When I leave here I'm going to be taking great stories and memories with me. Thank you to every single one of you that took the time to get to know me.<br><br>I know that when my time finally comes to go home I will be leaving here with tears in my eyes a hole in my heart. Thank you North Bay Post Acute for this experience.

Mando Figueroa

Jul 2026

via Google

Joe here was going to praise the nurses Andrea and Diana they the best humans to help others they deserve pay raise Kaitlyn is awesome too super friendly professional and honest cool place good energy get well 💪 to every one

Edward Collins

Jun 2026

via Google

Every person in this place was very helpful made me feel very comfortable and safe my leg is feeling so much more like nothing ever happened to it my pain gone I'm happy iv been apart of these helpful ppl life's there perfect ❣️ thank you all for everything

Tyler Alejos

Apr 2026

via Google

Administrator Kent and admissions/marketer are very friendly and kind

Yolanda Garcia

Apr 2026

via Google

Muchas muchas gracias por la atención y el cuidado que me brindaron muy buenas personas y muy amables

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Frequently Asked Questions

What types of care does North Bay Post Acute offer?

North Bay Post Acute offers Skilled Nursing / Long Term Care.

Where is North Bay Post Acute located?

North Bay Post Acute is located at 300 Douglas Street in Petaluma, California.

What do families say about North Bay Post Acute?

Reviewers are sharply divided: many families and residents praise the physical and speech therapy teams, caring CNAs and nurses, and describe genuine compassion during long-term or rehab stays. At the same time, a substantial number of reviews report serious concerns about understaffing, slow response to call lights, a fall resulting in a broken pelvis, and communication breakdowns, including a temporary kitchen shutdown tied to a reported rodent issue.

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