Sabrina Carvajal
Sep 2025
Workers are so disrespectful they kept grabbing my grandma's phone and hanging up not letting her talk to me DON'T EVER GO THERE
New Life Assisted Living
1901 New Life Drive
3.7(6 ratings)· Donna average: 3.8
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Quick Facts
- Total units
- 16
- Licensed capacity
- 16 residents
- Licensed operator
- Elugo, LLC
- Capacity
- Licensed for up to 16 residents
Texas HHSC
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for New Life Assisted Living are sharply divided: several families praise compassionate, family-like care and a clean facility, while a couple of others describe serious concerns about staff disrespect and treatment of residents. With only 6 reviews total, the community's small size means individual experiences carry significant weight.
What reviewers praise
- Staff described as compassionate and family-like
- Facility called clean and neat
- Praised for improving residents' quality of life
- Small, licensed for only 16 residents
What reviewers flag
- One report of staff being disrespectful, taking a resident's phone
- One report of unsympathetic, cold-hearted treatment of a resident
- No published pricing information available
AI-generated from reviews and community data.
New Life Assisted Living is a senior living community in Donna, Texas offering Assisted Living. Families rate it 3.7 out of 5 across 6 reviews.
About New Life Assisted Living
New Life Assisted Living is an assisted living community in Donna, Texas, licensed for up to 16 residents.
Reviewers describe notably mixed experiences. Several families report that residents' quality of life improved after moving in, with staff described as caring, compassionate, and professional, treating residents like family. One reviewer wrote that their loved one "is happier, healthier, and most importantly, safe." However, other reviewers express serious concerns about staff behavior and respect for residents, citing disrespectfulness and what they characterize as cold interactions.
The facility is noted for being clean and well-maintained. Reviews are divided on the consistency of care and staff conduct.
Types of Care at New Life Assisted Living
Assisted Living
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Help Me ChooseReviews of New Life Assisted Living
3.7overall · 6 ratings combined
3.7★ on Google (6)
Rich Garcia
Aug 2025
Five stars isn't enough for what Kathy Alvarado and New Life Assisted Living have done for my family. The proof is that our loved one's quality of life has clearly improved since moving in—she is happier, healthier, and most importantly, safe. Kathy guided us with compassion and provided tremendous direction and emotional support throughout an extremely complex situation. Her staff has helped lift decades of family stress, and we now have peace knowing our loved one is safe, cared for daily by professionals, and living her final years in comfort. I am eternally grateful to Kathy and her great staff!
Dorotea Belmares
Oct 2023
Had my mom here at this facility. Very clean and neat. Staff here are wonderful, very compassionate and loving. Employees treat residents like if they were family. ❤️❤️
Isaiah Jasso
Apr 2023
I am very disappointed on the level of care this place provides to the patients, they are very disrespectful, not sympathetic, I would never send a family member or loved one to this place, If I can give Zero stars I would it was very disappointing to see such a Beautiful facility with disrespectful and cold hearted employees, and also blaming the funeral home and not owning up to there mistakes, I would think and not send anyone to this place
L S
Aug 2017
New Life is the best run AL facility I have ever seen. The entire staff is caring, compassionate and very professional. Mom only got to live there 4 months before she passed, but she loved being there and had a wonderful experience. Dad continues to live there and having the great support of the staff and residents has made his life full, happy and meaningful. We could not ask for more or be more pleased with Kathy, Sara and everyone at New Life. Thank you for the love, kindness and care you give every day.
Frequently Asked Questions
What types of care does New Life Assisted Living offer?
New Life Assisted Living offers Assisted Living.
Where is New Life Assisted Living located?
New Life Assisted Living is located at 1901 New Life Drive in Donna, Texas.
What do families say about New Life Assisted Living?
New Life Assisted Living carries a 3.7 out of 5 rating from 6 Google reviews. Reviews for New Life Assisted Living are sharply divided: several families praise compassionate, family-like care and a clean facility, while a couple of others describe serious concerns about staff disrespect and treatment of residents. With only 6 reviews total, the community's small size means individual experiences carry significant weight. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit New Life Assisted Living?
Submit the Request Information form on this page, or contact New Life Assisted Living directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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