1 / 5CMS Care Compare
Reviews for Otsego Memorial Hospital mostly describe emergency room and inpatient experiences rather than long-term care itself. Families report a mix of attentive daytime nursing and troubling encounters with night staff, including communication and paperwork errors, alongside complaints about slow test results and long ER waits.
AI-generated from reviews and community data.
Otsego Memorial Hospital is a senior living community in Gaylord, Michigan offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 2.9 out of 5 across 235 reviews.
Otsego Memorial Hospital is a skilled nursing / long term care community in Gaylord, Michigan. The community is licensed for up to 34 residents.
Families rate Otsego Memorial Hospital 2.9 out of 5 based on 235 Google reviews.
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Help Me Choose2.9overall · 235 ratings combined
2.9★ on Google (235)
Jennifer Bendig
Jul 2026
A week after a CT scan and STILL no results. Was told it could be up to 2 weeks. How is that acceptable to leave people suffering because you can't be bothered to hire more people? Back before Munson took over I used to get radiology reports back the same day or the next day at the latest.
Autumn Latting
May 2026
When I had my child here everything was fine until it came to paperwork. The night nurse kept pushing for us to fill out the paperwork, kept waking me up to try and push me to sign the paperwork. I understand it had to get done as soon as possible but that nurse couldn't just wait until morning. So me being exhausted just signs. I filled the papers out. I don't have poor handwriting. I had tried calling to get it figured out. "We will write a letter." What should have happened is that they figured it out. They didn't. So my child just doesn't have the name we chose. Not to mention one of the same night nurses put the blood pressure cuff on the arm I had an IV in and said "we don't normally do this". Not too much long later the cuff would go off and I saw bubbles around the IV in my arm. I called the nurse back in and she said "I can take that off for you" Like duh? So, long story short. I don't recommend this hospital if you're even constipated. Go somewhere else. Our day nurses were amazing. It was the night nurses. I should have made this review sooner, I was just embarrassed that a nurse had pretty much just made up my childs last name.
Jenna Berry
Apr 2026
Not our first experience either.. “Not quite sure what happens at OMH.. Got there approximately 6pm after trying three nitro’s & three baby aspirin no comfort. Yes they were busy and props they took him back right away. Hooked him up to monitors, did an EKG, blood draw which they always start with. Bill has had heart issues for over twenty years and has been to the so ER many times I’ve lost count at this point. He only goes when his pain is intolerable and can’t get it under control on his own. With that being said he is not happy go lucky, pretty irritable until they get his pain under control. They honestly treat him like he’s just a junkie coming in trying to get pain meds, again I realize they are busy, but laying there for over an hour and a half, moaning he’d rather just die. Pain in his chest, back, up the side of his neck, under his tongue, and teeth, after over 20 years he knows and I’m 99% sure there is info in his chart or on the computer… what usually works for him. At least go back in and check to see how the patient is doing cause if you would have came back in you would’ve seen that the little pulse gadget was not doing it’s job because it was laying on the floor. You would’ve also noticed that after the lab tech came in to draw blood that he was bleeding all over the floor and he had forgotten to re-hook the blood pressure cup back on his arm, and your patient wasn’t even given a call button, OK maybe you wouldn’t have even notice… I don’t know. Usually, they check his lab work twice which roughly takes about five hours and if it’s OK, then they send him home. So to see the lab tech come back in and say they are going to do a third draw after 10 PM we knew it was gonna be after midnight when they came in with the results. Sure enough Dr comes in after midnight and says she doesn’t like the results and they are going to send him to TC. I went home figuring he won’t even get set up in a room over there until at least 3am. Imagine to my surprise when I called over to TC at 7am I was transferred back to OMH he hadn’t been transferred. Sometime around 5 pm was his transfer!!!”
ray peck
Jan 2026
I had a minor yet extremely painful injury that possibly could’ve been more serious than it looked. They got me in right away, got me stabilized, took great care of me and were very patient and professional. I knew I was in good hands. Nothing but good things to say about the team. Highly recommended.
Lisa Coleman
Dec 2025
Most of my 4 day experience in this hospital was good. I had good nurses 95% of the time. The first nurse i dealt with in the E.R. wouldn't listen when I told her my IV hurt bad she put it in wrong. Had a different nurse change it out. As for the other bad experience was the nurse I had one night she has a nasty attitude. My last complaint os of people cant visit after 8 then I shouldn't have to listen to someone's very loud tv down the hall.
3 inspection visits in the last three years, 25 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 21, 2025
Develop Emergency Preparedness policies and procedures.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 30, 2026
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 30, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 30, 2026
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 30, 2026
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 30, 2026
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2026
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2026
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2026
Have restrictions on the use of portable space heaters.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2026
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2026
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2025
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2025
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 3, 2024
Establish policies and procedures including evacuation.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 3, 2024
Address subsistence needs for staff and patients.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 3, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 3, 2024
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 3, 2024
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 3, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 3, 2024
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 3, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Otsego Memorial Hospital offers Skilled Nursing / Long Term Care.
Otsego Memorial Hospital is located at 825 North Center Street in Gaylord, Michigan.
Reviews for Otsego Memorial Hospital mostly describe emergency room and inpatient experiences rather than long-term care itself. Families report a mix of attentive daytime nursing and troubling encounters with night staff, including communication and paperwork errors, alongside complaints about slow test results and long ER waits.
Otsego Memorial Hospital had 3 government inspection visits in the last three years, with 25 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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