MyLivingChoice

MSA | Medical Services of America Home Health

2560 Tahoe Dr

3.7(3 ratings)· Sumter average: 4.4

MSA | Medical Services of America Home Health — photo 11 / 5

Quick Facts

Grief Support
Family grief counseling included with hospice care
Equipment Service
Home medical equipment delivery with training provided
Staffing Model
Staff live in and serve local Sumter community

What Families Think

With only one public review available, feedback on MSA Home Health in Sumter is limited, and that single review describes a very negative interaction involving a nurse and a dispute over property access and communication. The agency itself describes a broad range of services, including home health, hospice, equipment delivery, and grief counseling, delivered by staff who live in the local community.

The Good

  • Offers hospice, home health, and equipment services together
  • Home medical equipment delivered with training included
  • Family grief counseling offered during hospice care
  • Staff are described as locally rooted in Sumter
  • Emphasis on rapid care coordination after referral

The Bad

  • One report of rude, unprofessional staff conduct
  • One reviewer described a dispute over communication with a supervisor
  • Very limited review volume makes overall reputation hard to judge

AI-generated from reviews and community data.

About MSA | Medical Services of America Home Health

MSA | Medical Services of America Home Health in Sumter, South Carolina provides home health, hospice, and home medical equipment services. The organization allows patients and their loved ones to receive care while continuing to live independently at home through comprehensive assessments and coordinated care plans.

Services include home healthcare, hospice care for patients in their final days, home medical equipment delivery with training, disease management, family grief counseling, and adult care services. Clinicians coordinate seamlessly with other providers to ensure patients receive integrated support for complex healthcare needs.

The organization emphasizes individualized patient care and caregiver support, recognizing that caring for someone with illness or injury requires substantial assistance. Staff members work to help patients meet their healthcare goals while supporting families emotionally throughout the care process.

MSA is locally rooted in Sumter, with staff members who live in and serve the community directly. The organization prioritizes rapid coordination of care once patients are referred and begin working with the service.

Types of Care

Home Health and Hospice

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Reviews

3.7overall · 3 ratings combined

3.7★ on Google (3)

Angi Master

May 2019

via Google

Very rude people... The nurse lied to her supervisor saying she was treated badly. The truth is she pulled in the driveway and continued thru the blocked off area into our front yard right on top of the septic. I hollered for her to stop, which I HAD to raise my voice because her windows were up! She kept going until she was on the tank! Again I hollered to stop.. she finally did and was told to get off the septic tank.. She got attitude and turned around again in the yard and drove off... Then she called her supervisor and told her our house was a mess and we were rude to her... Then she lied and said the pt guy said the same thing and that he had to drive around our house to find a place to park.. LIES! He pulled straight in stopped by my truck and parked.. Not real hard to see 2 vehicles parked there with plenty of room to park and turn around.. The nurse was apparently to lazy to walk the 20 feet to the door that was right to her right, and had to make up lies so she looked good and made us look awful.. Unbelievable how WE were disrespected by her and the supervisor Michelle.. to top it off this nurse FOLLOWED me up the drive and saw me park, but she kept on driving thru the blocked off area to the yard.. Again how hard was it to see the parking places and STOP!

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