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Intersect Healthcare of Greenville

828 East Washington Street

3.9(53 ratings)· Greenville average: 4

Intersect Healthcare of Greenville, photo 11 / 3

Quick Facts

Total units
100
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
100
Recent change
Under new leadership making facility improvements
Specialized care
On-site dialysis den and ventilator unit
Therapy services
On-site PT and OT therapy team

What Families Think

Reviewers describe Intersect Healthcare of Greenville as a caring, well-run skilled nursing and long-term care community, with several noting recent leadership changes and facility upgrades. Families consistently praise the attentiveness of nursing staff and clear communication, though the review sample is small.

The Good

  • Staff described as compassionate and attentive
  • Strong, timely communication with families
  • Facility noted as clean and well-maintained
  • New leadership praised for improvements
  • On-site dialysis den and vent unit added
  • PT/OT therapy services available on-site

AI-generated from reviews and community data.

Intersect Healthcare of Greenville is a senior living community in Greenville, Michigan offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 3.9 out of 5 across 53 reviews.

About Intersect Healthcare of Greenville

Intersect Healthcare of Greenville is a skilled nursing and long-term care facility in Greenville, Michigan, licensed for 100 residents. The community offers nursing care, rehabilitation services including physical and occupational therapy, dialysis services, and on-call physician support.

Families consistently praise the attentiveness and compassion of the care team, nurses, certified nursing assistants, and therapists, describing staff as patient, responsive, and respectful of residents as individuals. The facility has undergone recent improvements including a refurbished rehabilitation hall, new dialysis center, and ventilator unit. Communication with families is noted as strong and timely, with management responsive to concerns and accommodations. One family wrote, "you can feel the welcoming and supportive atmosphere" from the moment of arrival. Food preparation and facility cleanliness are also mentioned positively.

Families credit new leadership with driving visible positive changes and a strengthened focus on resident care and staff support. The community maintains a 3.9 out of 5 Google rating based on 53 reviews.

Types of Care at Intersect Healthcare of Greenville

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Intersect Healthcare of Greenville

3.9overall · 53 ratings combined

3.9★ on Google (53)

Missy Hammer

Mar 2026

via Google

Absolutely phenomenal. The nursing care, the CNA’s, the PT & OT therapists, the doctors on call, the new management & the dialysis center, has been such a pleasant experience. The newly refurbished rehab hall is so nice. The compassion & care is so evident. The food is well prepared, and served appropriately. They listen and try so hard to accommodate your needs. Over & above our expectations & we’re extremely grateful to each and every one who has helped in our time of need. Five *****

Jen Bean

Feb 2026

via Google

Intersect Healthcare truly goes above and beyond when it comes to caring for their residents. From the moment you walk in, you can feel the welcoming and supportive atmosphere. The staff are kind, attentive, and treat residents with dignity and respect, taking the time to get to know each person as an individual. Communication with families is strong, and concerns or questions are handled quickly and professionally. It’s clear that teamwork and compassion are a priority here, and the level of care provided gives families peace of mind knowing their loved ones are safe and well cared for. The facility is clean, organized, and focused on creating a comfortable environment where residents feel at home. I would highly recommend Intersect Healthcare to anyone looking for quality long-term care for their loved one.

Mariah

Feb 2026

via Google

I’ve had a great experience with Intersect Healthcare of Greenville, especially with the new leadership team. You can truly feel the positive changes happening throughout the building. The leadership is professional, approachable, and clearly focused on both patient care and staff support.

Jessica

Feb 2026

via Google

Our family has had a wonderful experience with this nursing home. The staff is compassionate, attentive, and truly treat residents like family. The nurses are patient and responsive, and communication has always been clear and timely. The facility is clean, welcoming, and well-maintained. It gives us peace of mind knowing our loved one is in such caring hands. We are incredibly grateful for the support and kindness shown every day.

Stephanie Hope

Jan 2026

via Google

The new leadership at this facility is doing such a great job. They provide great care to the residents and ensure they are getting the care they deserve. They have put many improvements in the facility including a new dialysis den, vent unit and are really working to meet the needs in the community. Keep up the good work!

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Government Inspection History

10 inspection visits in the last three years, 57 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 10, 2025Health Complaint2 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 9, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 9, 2026

Aug 22, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 23, 2025

May 22, 2025Fire Safety StandardHealth Standard21 citations
  • Implement emergency and standby power systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 1, 2025

  • Develop Emergency Preparedness policies and procedures.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 1, 2025

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 1, 2025

  • Provide a written emergency evacuation plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 1, 2025

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 1, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 1, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 1, 2025

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 1, 2025

  • Have proper power supply for life support equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 15, 2025

  • Have exits that are accessible at all times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 1, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 1, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 1, 2025

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 1, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 1, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 1, 2025

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 1, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 1, 2025

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 1, 2025

  • Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 1, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 1, 2025

  • Post nurse staffing information every day.

    Severity C of L: potential for minimal harm, widespreadCorrected Jul 1, 2025

May 7, 2025Health Complaint1 citation
  • Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 1, 2025

Dec 23, 2024Health Complaint2 citations
  • Reasonably accommodate the needs and preferences of each resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 15, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 15, 2025

Aug 21, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jun 28, 2024

Jun 5, 2024Fire Safety StandardHealth ComplaintHealth Standard11 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 9, 2024

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 9, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2024

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2024

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 9, 2024

  • Implement a program that monitors antibiotic use.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 9, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 9, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 9, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 9, 2024

Feb 6, 2024Health Complaint8 citations
  • Provide activities to meet all resident's needs.

    Severity H of L: actual harm, patternFound during a complaint inspectionCorrected May 1, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 1, 2024

  • Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 1, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 11, 2024

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 11, 2024

  • Ensure residents have reasonable access to and privacy in their use of communication methods.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 11, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 1, 2024

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 11, 2024

Aug 11, 2023Health ComplaintInfection Control3 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 25, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 5, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 5, 2023

Mar 10, 2023Fire Safety StandardHealth Standard7 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedCorrected Apr 5, 2023

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 5, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 6, 2023

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 5, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 5, 2023

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2023

  • Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Intersect Healthcare of Greenville offer?

Intersect Healthcare of Greenville offers Skilled Nursing / Long Term Care.

Where is Intersect Healthcare of Greenville located?

Intersect Healthcare of Greenville is located at 828 East Washington Street in Greenville, Michigan.

What do families say about Intersect Healthcare of Greenville?

Reviewers describe Intersect Healthcare of Greenville as a caring, well-run skilled nursing and long-term care community, with several noting recent leadership changes and facility upgrades. Families consistently praise the attentiveness of nursing staff and clear communication, though the review sample is small.

How did Intersect Healthcare of Greenville do on recent health and safety inspections?

Intersect Healthcare of Greenville had 10 government inspection visits in the last three years, with 57 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Intersect Healthcare of Greenville?

Submit the Request Information form on this page to connect with Intersect Healthcare of Greenville and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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