1 / 6Merit House draws a wide range of reviews, from families who feel their loved ones received attentive, personal care from specific nurses and therapists to families reporting serious neglect, theft, and pest problems. Several reviewers note that conditions and staffing worsened after a corporate ownership change, while others still praise the respite care process and physical therapy program.
AI-generated from reviews and community data.
Merit House is a family owned and operated retirement community offering a full range of healthcare services to the elderly population in and around the West Toledo area.
About Us
We Have More Than 30 years of Experience
The Stone family has been involved in area elderly communities for the past 3 decades. When they saw the opportunity to purchase a distressed facility in West Toledo, they accepted the challenge to revitalize an area while being able to follow their passion to provide quality care to area senior citizens. The neighborhood surrounding the facility is a residential area, with a significant number of elderly residents in need of access to inpatient and outpatient services close to home.
We Offer Many Amenities
• Private Rehabilitation / Skilled and Long Term Suites
• 24 Hour Care
• Caring & Personable Staff
• Executive Chef
Building Amenities
• Beautician
• Laundry Services
• Liberal Family Visiting Hours
• Meeting Rooms
• Religious Services
Therapy Services
• Occupational Therapy
• Physical Therapy
• Speech Therapy
Medical Services
• Audiology
• Dental Care
• Dietician Services
• Eye Care
• Mental Health Counseling
• Routine Physical Visits
• Wound Care
Assisted Living
Skilled Nursing Care
Our staff of community-based healthcare professionals offers compassionate care in a cheerful living environment. Residents receive the care level appropriate to their individual and changing needs, from an occasional helping hand to experienced skills nursing or hospice care.
Therapy & Rehabilitation
Merit House offers Physical, Occupational, and Speech Therapy to assist all our residents based on their individual needs and abilities.
An Experienced, Qualified Staff
Our staff of community-based healthcare professionals offers compassionate care in a cheerful living environment. Residents receive the care level appropriate to their individual and changing needs, from an occasional helping hand to experienced skills nursing or hospice care. Our staff focuses on creating activities that are appropriate for all levels of cognitive and physical ability.
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Help Me Choose2.7overall · 43 ratings combined
2.7★ on Google (43)
Linda Poe
Jun 2026
I have been at Merit house for a year and a half. Things were good and bad. Now they're just bad. A large corporation bought them and everything has gotten cheaper. Food has gotten worse. I'm seriously thinking about looking into other options. They've doubled and tripled people's workloads and people are leaving by the droves
Erin Rubin
Feb 2026
it may not be the fanciest building in Toledo, but the care was very good! I work for a hospice organization, and we brought a patient here for a respite. We love our clients, and this was our first experience doing business in this building. The staff from the administration on down were excellent to work with. Navigating a respite stay in a new community is more challenging than it sounds. It involves contracts, meetings, and paperwork galore… Everyone from Cathy to Kim Made that process easy. The entire time the client was here for respite staff were attentive, kind, and she looked great. She had a wonderful time, she was engaged, had access to activities, and I am pretty sure the DON spoiled her a bit. it was a great experience for my team, the client, and the family was happy as well.
Victoria Wells
Jan 2026
My uncle is currently there now as we are in the process of getting him moved to a different facility, the two nurses that I’ve met have been very nice and sweet. As far as the building itself and how it’s ran is very poorly and unprofessional, I would not send anyone here if at all possible!!
D’C NATION
Jul 2025
The aides don’t care the call lights be on for hours then shift change and the new aid has no idea. They stole $300 cash when my loved one first came because she didn’t know to lock it up. The food is inedible and they let you lay for hours without turning you to prevent bed sores. Some of the nurses was nice but that’s it, I really feel sorry for people that has to come here and live for the rest of they’re lives smh
Dallas Vargas
Jul 2025
Make me feel better I make me think more and make me feel better
Merit House Senior Community offers Assisted Living, At-Home Care, Independent Living and Skilled Nursing / Long Term Care.
Merit House Senior Community is located at 4645 Lewis Ave in Toledo, Ohio.
Merit House draws a wide range of reviews, from families who feel their loved ones received attentive, personal care from specific nurses and therapists to families reporting serious neglect, theft, and pest problems. Several reviewers note that conditions and staffing worsened after a corporate ownership change, while others still praise the respite care process and physical therapy program.
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