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Martha & Mary Health and Rehab Center

19160 Front Street Northeast

4.1(15 ratings)· Poulsbo average: 4.1

Martha & Mary Health and Rehab Center, photo 11 / 2

Quick Facts

Total units
135
Medicare rating
5 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
135

What Families Think

Reviews describe a long-standing, community-rooted nursing home where several families felt genuinely cared for by staff, especially during difficult times like COVID-19 and end-of-life care. However, other reviewers reported serious lapses including infrequent showers, soiled linens left unchanged, subpar food, and rude nursing staff.

The Good

  • Staff described as compassionate and family-like
  • Praised for handling COVID-19 restrictions carefully
  • Supportive presence during hospice and end-of-life care
  • Long-standing presence in the local community

The Bad

  • One report of severe neglect: soiled linens, infrequent showers
  • One report of rude nursing staff
  • One reviewer said food quality was poor
  • Inconsistent care standards described across different reviews

AI-generated from reviews and community data.

Martha & Mary Health and Rehab Center is a senior living community in Poulsbo, Washington offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 4.1 out of 5 across 15 reviews.

About Martha & Mary Health and Rehab Center

Martha & Mary Health and Rehab Center is a skilled nursing and long-term care facility in Poulsbo, Washington, with a licensed capacity of 135 residents.

Family experiences at Martha & Mary show sharp contrasts. Several families praise the staff's genuine care and attentiveness, describing them as compassionate and deeply invested in residents' wellbeing. One family wrote, "The tremendous care and hearts they have for their residents is astounding." Families also noted the facility's proactive COVID protocols during the pandemic. However, other families report concerning gaps: inadequate hygiene maintenance (including infrequent sheet and clothing changes), sparse meals, and insufficient monitoring of resident welfare, issues that weigh heavily when residents cannot easily communicate their needs.

The facility holds a 4.1 out of 5 Google rating based on 15 reviews. The mixed feedback suggests that quality of care may vary significantly depending on individual resident circumstances and staff assignments.

Types of Care at Martha & Mary Health and Rehab Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Martha & Mary Health and Rehab Center

4.1overall · 15 ratings combined

4.1★ on Google (15)

D S

Apr 2025

via Google

My husband was here for two weeks. I was not impressed. The food he got was spar. The care he received was not up to my standards. His sheets were not changed. And when the people are having bathroom problems, they need to be changed every day. Clothes, socks, sheets. And that is not something that happened. I did it. They would not let him come out of his room unless someone was with him. He felt very out of place and that he was not being helped as much as he shoukd have been. Two of the nurses were very rude. Just not impressed with this nursing home. Would not recommend.

Cindy R.

Nov 2023

via Google

Cannot say enough about all the staff that care for Mama and my daily visiting father. The tremendous care and hearts they have for their residents is astounding and such a blessing. When mom got taken to the hospital, they visit, bring dad breakfast and coffee and hugs and signed caring notes from them all. Means so much. They are family now and deserve so much. Thank you Martha and Mary staff.💓💓✝️💓💓✝️

Tom Roman

May 2021

via Google

Here in spring of 2021 (FINALLY!), I look back and give thanks for the staff and management of Martha and Mary's foresight in following strict guidelines to keep COVID infections to an impressive low by all standards. My Father was there through the entire 'pandemic and we felt he had the best chance of avoiding infection, given his circumstances, because of management's decisions'. From the start, masks and distance were MANDATORY for all. As things went from bad to worse, Martha and Mary screened employees daily then management made the tough decision to close visits down while others still quibbled . Gotta' admit, that hurt. We knew any day could be his last and like many across the country his last days could be alone. By the end of 2020, my dad and his fellow patients were among the first in in WA to get their shots and today visits are a pleasure (visitors still wear masks while the recovering don't have to). If you can afford more "one on one" care in a more modern facility by all means look into that for you and yours. We could not afford that and feel that the folks at MM use caring to make up for much of the other stuff and we the family get to pitch in on the edges. The staff is great to us when we visit. The location is a great place to take your loved one for a walk through old fashioned Poulsbo and get fresh air and sunshine (seasonal of course). Cheers

Nayda Aragon

Dec 2018

via Google

Dec. 21st 2018 will be a year that my mom passed away @ Martha & Mary in Poulsbo. She was at Martha & Mary for about a year, My mom had early dementia so she needed 24 hour care. Sadly she did not have a good experience with the nurses there, I was not aware that she was suffering, she was unable to communicate this to us, I felt something wasn't right though so I started going to see her at different times day & night. We would find her in her wheel chair in her room soaked in urine, the floor wet. She wasen't showered often, Other times her t.v was full blast to me this seemed to be so they wouldn't hear her screaming, the tv was so loud that I could hear in from the entrance, (this was at night) I complained to the nurses but there was always an excuse. This was also brought to the attention of h.r and the ceo of Martha & Mary which then had a meeting with my daughter and me, the head of nurses, and nurses, my daugther asked the nurse what their treatment was when mom would act out, they had no answer, not much changed. This will always hurt me thinking I was doing good by my mother having her at this facility, where I thought she would be well taken care of, when in reality she was suffering more than when she was living in her house.

Barbara Moser

Aug 2016

via Google

My grandfather lived here for the last four years of his life due to his dementia. The staff treated him like a family member and were wonderful supports for me as I sat with him in his final days and hours. Caring people and a beautiful setting. Thank you.

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Government Inspection History

8 inspection visits in the last three years, 60 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 13, 2026Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 10, 2026

Apr 13, 2026Health Complaint1 citation
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 15, 2026

Feb 13, 2026Fire Safety StandardHealth Standard14 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 16, 2026

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 16, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2026

  • Provide enough food/fluids to maintain a resident's health.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2026

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2026

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2026

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2026

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 16, 2026

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026

May 13, 2025Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 11, 2025

Apr 14, 2025Health Complaint1 citation
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 23, 2025

Dec 16, 2024Fire Safety StandardHealth Standard23 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 5, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 14, 2025

  • Have properly located and lighted "Exit" signs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 23, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 13, 2024

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 23, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 24, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 24, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 19, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 24, 2025

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 24, 2025

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 24, 2025

  • Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 24, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 24, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 24, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 24, 2025

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 24, 2025

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 24, 2025

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2025

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 24, 2025

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 24, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 24, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 24, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 24, 2025

Jul 8, 2024Health Complaint1 citation
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 16, 2024

Oct 27, 2023Fire Safety StandardHealth ComplaintHealth Standard18 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 11, 2023

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 11, 2023

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 11, 2023

  • Assure that each resident’s assessment is updated at least once every 3 months.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 11, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 11, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 11, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 11, 2023

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 11, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 11, 2023

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 11, 2023

  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 11, 2023

  • Provide special eating equipment and utensils for residents who need them and appropriate assistance.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 11, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 11, 2023

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 11, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 11, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 11, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Martha & Mary Health and Rehab Center offer?

Martha & Mary Health and Rehab Center offers Skilled Nursing / Long Term Care.

Where is Martha & Mary Health and Rehab Center located?

Martha & Mary Health and Rehab Center is located at 19160 Front Street Northeast in Poulsbo, Washington.

What do families say about Martha & Mary Health and Rehab Center?

Reviews describe a long-standing, community-rooted nursing home where several families felt genuinely cared for by staff, especially during difficult times like COVID-19 and end-of-life care. However, other reviewers reported serious lapses including infrequent showers, soiled linens left unchanged, subpar food, and rude nursing staff.

How did Martha & Mary Health and Rehab Center do on recent health and safety inspections?

Martha & Mary Health and Rehab Center had 8 government inspection visits in the last three years, with 60 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Martha & Mary Health and Rehab Center?

Submit the Request Information form on this page to connect with Martha & Mary Health and Rehab Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Martha & Mary Health and Rehab Center? Claim this listing to update photos, pricing, and details. It's free.

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