ManorCare Health Services-Citrus Heights

Chris Dolmseth

Jan 2026

via Google ↗

Worst senior care facility. No follow up- no therapy which was their prescribed treatment. They call you at 2am to tell you your family member hasn’t had a bowel movement - or has Covid. After repeated requests for doctor call backs - no reply. They didn’t even call you when they were transferred to the hospital for urgent care. The hospital called us two days after she was transferred with us having no idea of her condition or even that she sent to the hospital!!!! When we went to retrieve our family members belongings there was a patient in a wheelchair bleeding in the hallway with no attendant to treat them. To top it all off the receptionist which we saw every time during two months of visits was always on her iPhone watching videos. When we had enough we made a point to vociferous complaint the receptionist’s reply was “What goes on there is not my problem - you need to leave.” If you hate your in-laws send them here…

Lonnie Ray

Dec 2025

via Google ↗

Lack of understanding, responsibility, physical therapy, and communication! And total lack of effort! Very dissatisfied at this point… Praise Jesus Merry Christmas 🙏❤️ Christmas week should be no excuse except on The Birthday of Jesus 🙏 Jesus Christ is the reason for the celebration of his Birth, dying on the cross and coming alive on the third day hallelujah🙏❤️

Geneva Reynolds

Aug 2025

via Google ↗

Worst place ever, be careful with placing a loved one at this facility. I went to visit my Nanna and her side of the room was covered in thick dust, floors not swept nor mopped, laundry unattended too, and notified that a staff member smacked my 97 yr old Nanna. She was fired but it never should have happened. They are not attentive to the residents as they have their favorites that they're very attentive to. I wish my Grandma was somewhere other than this place. Actually wish she stayed home with me.

Lorrie Kitchen Moran

Nov 2024

via Google ↗

I was recently admitted to this horrible place. 3 days after I was there I had a serious medical emergency. The staff there were HORRIBLE!! The nurses. The Nurse practitioner. The CNAs. The therapists. It was the worst and scariest experience I've ever had at a rehab facility. I did not feel safe there. I felt like they were so incompetent. It took them one 1 hour and 45 minutes to help me get out of bed to the bathroom. Please DO NOT send your loved ones here. Horrible place with HORRIBLE STAFF.

Sheeni S

Jul 2023

via Google ↗

FIND A DIFFERENT FACILITY FOR YOUR LOVED ONE! My mom was transferred to ManorCare on Monday from the hospital after a total knee replacement surgery, she was supposed to be here for rehabilitation. The transport dropped her off safely and not one staff member was there to welcome us or meet my mom or anything. A whole hour we waited for someone to come acknowledge that we were there as a new admission and nothing. I went in the hall where a nurse was with her cart and asked if anyone was going to come and talk to us and she said she would come later to check on us she's doing her round right now. So i was like how long is later and she said about 30-45 minutes. I was appalled. I couldn't believe a facility that's supposed to be giving my mom the consistent care for her recovery since I couldn't from 2 hours away was so careless. My mom was a fall risk since she was dizzy after surgery in the hospital so putting her in this facility after the lack of care and concern within our first hour there was not an option. I went out outside to make a phone call and on my way back to my moms room I passed the Director of Nursing office and told her what was going on and how upset I was with the situation. She called a staff member to our room and 15-20 minutes later the infection control nurse came in. I told her I was going to be taking her home shortly so if they could get her discharge paperwork ready that would be great. Well since she was never admitted or anything nothing needed to be done and with the help of the physical therapist I took her home in my moms friends SUV since it was end of business day, before 4th of July holiday. I am so upset with the situation and can't believe this is what happens in a so called "Skilled" nursing facility.