Marylou Pelayo
Jun 2026
My experience with this facility was extremely disappointing and concerning. Communication between staff and patients was often poor, making it difficult for patients and families to get clear information about care. I witnessed patients being ignored or not attended to in a timely manner, while others who were more vocal seemed to receive significantly more attention. I was particularly troubled by the way meals were distributed. Food was often left at patients' bedsides without staff ensuring that the patient was physically capable of opening containers, feeding themselves, or safely consuming the meal based on their medical condition and dietary restrictions. There also appeared to be a lack of supervision of vulnerable patients. I observed patients wandering into other patients' rooms and common areas without intervention, while staff seemed to dismiss these situations rather than address them appropriately. The facility often felt more focused on occupancy and revenue than on patient well-being. Patients who were unable to advocate for themselves appeared to receive less attention than those who could speak up. This was especially concerning for individuals without strong family involvement. Another major concern was the lack of physician presence. It seemed that doctors were rarely seen and were only contacted when urgent decisions needed to be made rather than conducting regular evaluations of patients. The admissions process was also frustrating. Promises made before admission did not match the reality of the care provided. In addition, admission paperwork was presented without adequate explanation, leaving families unclear about what they were being asked to sign. I would strongly encourage families considering this facility to ask detailed questions, visit frequently, and closely monitor the care their loved ones receive I would of put 0 stars but I wouldn't be able to post this if I did
