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Lake Charles Care Center

2701 Ernest Street

4.6(134 ratings)· Lake Charles average: 4.6

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Lake Charles Care Center, photo 11 / 5

Quick Facts

Total units
182
Medicare rating
3 of 5

CMS Care Compare

Medicare quality
3.0 of 5 stars

Home Health Compare

Medicare certified
Since 1972
Ownership
For profit, Limited Liability company
Certified beds
182
Therapy services
On-site physical therapy helps residents regain mobility
Clinical staffing
Nurse practitioner provides direct on-site care

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for Lake Charles Care Center are sharply divided: several families praise the warmth, cleanliness, and clinical attention from specific staff members, while other reviewers describe serious, specific safety and care lapses. This split suggests care quality may vary significantly depending on shift, unit, or specific staff involved, so families should ask pointed questions and visit in person.

What reviewers praise

  • Staff described as warm, attentive, and pampering
  • Facility called spotlessly clean by one reviewer
  • Therapy team praised for helping residents regain mobility
  • Specific nurse practitioner and CNA singled out for excellent care
  • Friendly greetings from staff noted on visits

What reviewers flag

  • One detailed report of understaffing and neglect overnight
  • One report of falls going undocumented and unaddressed
  • One report of a resident's UTI leading to hospitalization, possible dehydration
  • One report of disrespectful or bullying supervisory behavior toward CNAs

AI-generated from reviews and community data.

Lake Charles Care Center is a senior living community in Lake Charles, Louisiana offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.6 out of 5 across 134 reviews.

About Lake Charles Care Center

Lake Charles Care Center is a skilled nursing and long-term care community licensed for up to 182 residents in Lake Charles, Louisiana. It is also a Medicare-certified home health agency operating since 1972, offering skilled nursing, physical therapy, occupational therapy, speech therapy, and medical social services. The facility is Medicare and Medicaid certified.

The community provides 24-hour staffing, on-site nursing, private rooms with private bathrooms, restaurant-style dining, wheelchair accessibility, housekeeping and laundry services, medication management, an emergency call system, social activities, and gathering spaces. It holds a 4 of 5 overall star rating from CMS and a 3.0 of 5 quality star rating.

Reviewers describe highly mixed experiences. Some families praise the staff's cheerful demeanor, cleanliness, and therapeutic care, with one noting the facility was "spotlessly clean" and staff greeted visitors with smiles. Others report serious concerns including infection control, documentation of falls, equipment maintenance, staffing conduct, and quality of medical care, particularly around urinary tract infection management and hydration. Communication and oversight appear to be areas where experiences differ significantly among families.

Types of Care at Lake Charles Care Center

Home HealthSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities

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Reviews of Lake Charles Care Center

4.6overall · 134 ratings combined

4.6★ on Google (134)

Karma Truth

Sep 2025

via Google ↗ · Report

Residents smoking Crack in room while roommate in the room (17) Food served cold, meat raw Infection linen washed with regular linen. Cnas are rough with patient family members Falls are not documented Patients drugged Residents m0ney missing The lady cna supervisor harasses, talks disrespectful, taunts, bullies there cnas we witnessed it. Wheelchair breaks while resident is sitting in Sparks from outlets.. while building needs new personnel in it.. All supervisors and administrator, don need to be fired and new brought in This place is awful short staffed, staff sleep at night, no one cares..and nothing is done about it

Butch Oberhoff

Mar 2025

via Google ↗ · Report

I've been in and out of long term care facilities for decades due to my job, but only recently have been put in the position of placing a family member. The team at Lake Charles Care Center have been wonderful. And each time we visit, every staff member greets us, has a smile and a cheerful attitude. I've only ever found the facility to be spotlessly clean, and my family member claims to be pampered by the staff. This facility was recommended by a friend who had a parent there, and I can see why now. I really have to give a ton of credit to the staff and administration.

Lisa Rougeau

Aug 2024

via Google ↗ · Report

My Mother was in lake Charles care center for 1 1/2 years Now I had to put her somewhere else because, lack of care, she has been to LCMH 3 times for UTI 2 of those times she almost died, now I cannot get get her clothes r her wheel chair, they say she didn't have one, yes she did have one. My mom was nonresponsive the UTI was so bad. She was dehydrated too. She just lay in the bed knowone was checking on her. I don't recommend this place. Her water container was never by her bed side always on the other side of the room where she couldn't get to it. They simply do not care. Please don't bring your loved one here. My Mother is bed ridden she cannot walk r stand by herself

Allison Tucker

Feb 2024

via Google ↗ · Report

The Nurse Practitioner Raquel is amazing and truly listens and cares. I can’t say enough positive things about the CNA Jazz. She truly has a gift for taking care of the patient and is so kind to the families of the patients. I don’t know if she will ever realize how grateful we are for the quality of care she provided for my dad.

Wilbert Ponthieux

Sep 2023

via Google ↗ · Report

Jackie, Jenn and Taj are some of the best. Their attention to detail while helping the residents is second to none. All the therapists there are amazing. The therapist get the residence back up on their feet and moving and the time and attention they give is some awesome. I would not hesitate in recommending a loved one going here.

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Have you already been in touch with Lake Charles Care Center?

By submitting, you're okay with us and Lake Charles Care Center reaching out by phone, email or text.Always free for families. If you move in, the community you chose pays us a referral fee, never you; any nearby communities we suggest are chosen by your answers, never by what they pay us. Referral agreements are our only tie to the communities we list. If a community stops meeting our qualifications, for example its licence lapses or it stops accepting referrals, we stop suggesting it. How we work · FAQ

Medicare Quality of Care

Lake Charles Care Center is a Medicare-certified home health agency (certified since 1972). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

3.0 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services

What patients say

5.0 / 5 patient survey rating

  • Would definitely recommend the agency89%US 79%
  • Rated their overall care 9 or 10 out of 1092%US 85%
  • Care was given in a professional way92%US 89%
  • The team communicated well89%US 86%
  • The team discussed medicines, pain and home safety84%US 82%

159 completed patient surveys, 24% response rate.

Hospital outcomes

  • Discharged to the community79%US 80%Same as
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)11%US 11%Same as

How patients did

  • Care started within 2 days of referral100%US 94%
  • Patients got better at walking or moving around79%US 83%
  • Patients got better at getting in and out of bed83%US 83%
  • Patients got better at bathing85%US 86%
  • Patients' breathing improved93%US 85%
  • Patients got better at taking medications correctly85%US 81%
  • Patients who had a fall with major injury (lower is better)1%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)2%US 0%
  • Discharge function score met or exceeded expectations53%US 61%

Service area

Lake Charles Care Center reports serving 30 ZIP codes, including Lake Charles, Sulphur, Bell City, Creole, Dequincy, Deridder, Elton, Fenton, Hackberry, Hayes and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 197005. National figures are the average across all certified agencies.

Government Inspection History

3 inspection visits in the last three years, 12 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 14, 2025Fire Safety StandardHealth Standard6 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 20, 2025

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 20, 2025

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 20, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2025

May 8, 2024Fire Safety StandardHealth Standard4 citations
  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 14, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2024

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2024

  • Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2024

Apr 26, 2023Fire Safety StandardHealth Standard2 citations
  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2023

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Lake Charles Care Center offer?

Lake Charles Care Center offers Home Health and Skilled Nursing / Long Term Care.

Where is Lake Charles Care Center located?

Lake Charles Care Center is located at 2701 Ernest Street in Lake Charles, Louisiana.

What do families say about Lake Charles Care Center?

Lake Charles Care Center carries a 4.6 out of 5 rating from 134 Google reviews. Reviews for Lake Charles Care Center are sharply divided: several families praise the warmth, cleanliness, and clinical attention from specific staff members, while other reviewers describe serious, specific safety and care lapses. This split suggests care quality may vary significantly depending on shift, unit, or specific staff involved, so families should ask pointed questions and visit in person. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from Lake Charles Care Center?

Yes. Lake Charles Care Center is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.0 out of 5 stars.

Do I need a referral to use Lake Charles Care Center?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How did Lake Charles Care Center do on recent health and safety inspections?

Lake Charles Care Center had 3 government inspection visits in the last three years, with 12 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Lake Charles Care Center?

Submit the Request Information form on this page, or contact Lake Charles Care Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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